Continue to have equipment on hand, and keep you great customer service.
Brian Reynolds
Customer Reviews for Kairos Project
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean on the inside but the outside,, you can tell it’s been a long while that it’s been washed
BRIAN BOLINGERGive more promotion
joyce salvaEverything was great. However, when we started up the truck the check engine light came on. We had it for a very short time, and only drove a total of 8 miles. We called the next morning to make them aware that the check engine light was on. Staff was very friendly and helpful.
Janet ErwinNothing
Delmar ParrisGreat Customer Service!!!
Howard BrunsonThe computer system caused significant problems and delays for the worker (and us). While she was helpful and kind, it was clear that this was a pattern. Providing better computer service would help keep things running smoothly, most certainly.
Hannah EricksonI ordered my uhaul online. I ordered an appliance dolly and 5 blankets. The system added on everything and once we got all that straightened out, I took off. And then thought I should make sure that I have the things I need in the back. Pulled over and there was absolutely nothing in the back. So went from supposedly ordering everything to getting nothing. So I had to turn around and go back. Then when I came to return the truck, that night, my truck was blocked in and I had to do a 20-point turn to get out with assistance from my friend, that was luckily with me. On top of that the uhaul system was not working and I did not receive the email to send the photo of my driver's license until after I left. I would not go back to this location and avoid using uhaul as much as possible.
Molly SchweigertNo improvements required. Everything went well and customer service was friendly.
MARI CRIS GRANADEThe charges were confusing and excessive. When I finished using the U-Haul I tried to change the location where I was going to return it due to being done a day early, which resulted in over an hour in the phone and a wasted hour drive and additional miles due to bad information from one location.
Theodore EberspecherKay is by far the best UHAUL Dealer that I've ever dealt with. I will go out of my way to give her buisness as long as she's running her site.
Ignacio CabezudoKay is great to work with. Thank you for making it so easy Iya & Norman
NORMAN BROWNProfesional friendly staff. Helpful in hooking up the trailer to my vehicle and making sure I had correct adapter
Patrik RowlandQuick and easy - on-site staff was extremely helpful.
jason brannerThis is the second time I've availed myself off this locations service, and it's top notch. Both times they've allowed me to borrow a hitch and adapter for lights, way above and beyond.
Tim KennedyThe very nice lady was so nice. When I want to change the truck it so quick.
Mitzi CirculadoI was very satisfied with the service at this location
Johnny ReyNo one on site at 4PM, Did not respond to calls at 4P or 10Am next day or subsequent emails. Took 2 days to check in my trailer and then only through 2 extra communications through corporate on my part and then I was hounded for not returning my trailer for 2 days.
Rodney NormanThis is my Go-To U-haul location. They always have what I need and their staff is Excellent!
Jeff GlennBest u-haul location I've used!
Cory HarbourThe staff was amazing and very helpful!
Jared JacobsIt was dark - poorly lit. I returned the vehicle after dark so taking pictures for the return report was difficult.
Stacey SlagerSuper helpful employees and the truck was in excellent condition.
Michael HornungGreat service! Friendly, quick, great value.
Cory HarbourThe people at this location are very nice and helpful. I like how flexible and accomodating they are. I will rent from here again.
Deborah JezekPenalized for turning in a rental early when they said they wouldn't.
Cathryn TaylorProfessional, helpful customer service. Highly recommend!
Robert BevisNone
Nancy DienesThis location always adds SafeRide, even if we don’t need, ask for, or order it. I don’t mind because the people there are so great, but something to be aware of.
Jon CoderThey restored my somewhat negative attitude toward Uhaul. Friendly, orderly, made reservation, pick-up and delivery like an old friend. I will be back and have already recommended.
Gary SnyderAmazing customer service.
david pughWonderful owners and staff. Highest recommendations!
Anthony HoovlerI feel that I was scammed for gas money It was explained to me that the truck had a quarter tank of fuel and that I needed to bring it back at that same level (10gallons). I was provided a chart that showed the gallon required to do so. When I left the rental location I had driven less than 2 miles and the low fuel warning light came on. The warning reader stated that I had 50 miles to empty. Quick math tells me the truck gets .2 miles to the gallon.... really? During my rental period I drove about 30 miles as recorded on my receipt. I put just over 10 gallons of gas in the tank to bring the gas gage to just above a quarter tank. I drove about 2 miles back to the rental lot and returned the truck. The low fuel light did not come on this time. Conclusion: I was given a truck with almost zero fuel in it and required to return it with over $40.00 in fuel that I did not use. Never again. Totally disappointed.
Emanuel AicheleEverything was wonderful. I've used this location on numerous occasions and it's always been excellent. 10/10 I will continue to go here!
Alysha JobskyKairos Project is my go-to place for U-Haul rentals. They are quick and courteous.
Ashley ChristophelNothing I can think of
William BeurskensExtremely nice and friendly lady behind the counter. Answered any/every question with pleasure. Even the fella in the yard checking the equipment in was fantastic! This place understands customer service!!!!
Michael ButlerThis U haul location is the best. 5 stars. I rent from them every time.
April FisherThey are great. Worked with us and our niece who picked up the truck. I would definitely use them again.
Thomas DunneVery friendly and helpful staff! They had exactly what I needed and walked me through all the details. I'll definitely rent with them again.
Melissa SmithThe service was first rate. I could not be happier with how everything turned out. I will definitely be a return customer.
Josef RichardsonPersonal, quick, prepared, extremely helpful
CHARLES PERKINSQuick and easy
James SoderbergVery nice experience, knowledgeable people. Thank you!
john greenI love the sweet lady that works there ❤️ she made the whole process easy and she was very knowledgeable.
Anna GaschkI never received an email receipt when I returned the trailer.
John CattellThought the trailers were a little more water resistant… a lot of our items were damaged moving cross country.
Robin DixonWould be nice if it saved my info and license on file so check in wouldn't take so long. Online check in doesn't work on my phone for some reason.
Adria StolzenburgThey are so nice, helpful, and accommodating at this location that I highly recommend them to all. As long as I am living in this are, I will definitely be doing my U-Haul business Kairos Project U-Haul in Brownsville.
Scott ZizExcellent personal customer service.
Wes HassardVery professional
William TuckerWent like clockwork!!
Theodore KadetThe staff was extremely friendly and helpful.
Scott PayferI wouldn’t rent from Any UHaul location in our area, other than Kairos Franchisee. Wonderful family, very efficient and always on time.
James UllrichCalling into the central number was a frustrating experience. Almost gave up the way that my wife did the night before. Rep did not listen well. Once I got to the Brownsville location, everything was great. Very professional and efficient. john
john sterlingNothing. Equipment was great and customer service is always amazing at this location. 10 out of 10👍
Jon Whisnant