Using the app totally sucks…spent to much time trying to get the app to work…do not trust the app telling you that other items, I.e. furniture dollies, appliances Dollie’s are there…CALL BEFORE TO MAKE SURE THEY HAVE THOSE ITEMS!!! All of this has made the moving experience a total sham!!!
Troy S
Customer Reviews for K&M Trailer Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great! Very friendly and helpful.
Amy CNot good
Gleason BNot rating the dealer, rating my experiences with Uhaul. Equipment is never where I schedule to pickup, prices are never the same for the equipement. Price is one way and then more if you bring the Equipment back the same way. Uhaul chooses what they want to charge and the dealer is more important than the customer. If someone with hood sense would open up a truck rental service would outdo what Uhaul offers.
Eric EPerfect Experience! Thank You!
Lloyd PVery nice country location. Nice people. Easy in and easy out.
Paul GGreat experience. Thank you
Shelia ONo hassle dropping the equipment. Very pleasant.
Shelia OI dropped off the truck at 12:30 am. It was dark and I didn’t see anyone
Douglas BVery friendly and helpful staff
Jackie SGreat people to rent from. Also very nice equipment 😁
Norman TGood guy but pick up location on independents sucked
JAMES SGreat service at this uhaul Kathy was extremely helpful getting us going . Definitely 5 star service
Pamela UI was a little disappointed that we were charged for another day for being 1 hour late in returning the trailer. Our receipt shows that our rental was completed at 10:18 on Saturday the 26th. However, we didn't leave the facility for at least another half hour. It was 59 minutes past the time to return, of which we were not informed verbally throughout this whole process. I will think twice before renting from U-haul in the future!
Rhonda TVery friendly service
Catherine RExcellent
ANTHONY BGreat customer service.
JUANITA MThe lady at the drop off site was very nice and helpful, uhaul was trying to charge me for an extra day and insurance and she called her representative and got this taken care very quickly
mary mNothing
Deanne HOut in the middle of nowhere
Paul GGood customer service. The place where i dropped off the truck charged me a 7 day late fee even though i dropped the truck off the same day i got it. I contacted this place the first day and the second after dropping it off to let them know i never received a confirmation email and they kept a record in their system. After seeing the late fee charge i called this place to let them know. They confirmed it was a mistake on the Uhaul where i dropped it off and they would have them return my money.
Jose LVery friendly and a convenient location to drop off. Avoids all the traffic issues.
Gary SNothing, at least as far as these two locations are concerned. As far as your online reservation form is concerned, you could do a better explanation of what you mean and purpose of pre-inspection is.
john mThis location was great in ALL aspects. *Friendly and knowledgeable staff *Proper size lot for a uhaul location *No sense of urgency to rush you off the lot *I highly recommend this location and want to thank the folks who run it!
Michael GWonderful and friendly staff. Plenty of room for a proper uhaul site. There was no rush or sence of urgency to leave the site. Highly recommend this location
Michael GI was originally supposed to return the truck to Bargain Store Furniture Company at 8525 Hwy 52, Rockwell, NC 28138. The U-haul site said they accepted after hour drop offs, but when I arrived there, there were no other U-haul trucks and no signage anywhere indicating they were a U-haul service location. I walked around the entire store, looked at the front door, their mailbox area, etc. and could not find a key dropoff box. I called (800) 468-4285 and after waiting over 15 minutes, someone answered only to send me to another 800 number for the local regional manager. I called that number, (800) 789-3638, and after waiting over 10 minutes after being put on hold by a recording, I decided to try the chat feature on the website. I initially got a lady named Lilian, who told me that the location I was at was active in their system and they should have a dropbox. I circled the place again and still did not see any dropbox, and there was no signage whatsoever that this was a U-haul location. I relayed this info and she replied, Go check again, it is an active location and ended the chat. I was infuriated at this point and almost dropped the keys in the parking lot and left; horrible customer service so far. I calmed down and started a new chat and got Amanda, who immediately apologized for my inconvenience and changed my dropoff location to another site close by. She did it quickly and we were able to complete the dropoff at the new location. I appreciate the great job she did. Calling the 800 numbers and the first chat along with having to drive to the new location cost me an hour of my time late at night after a long day of moving. I believe this is unacceptable customer service, and if you have an 800 number that says you can call 24/7, it should be answered quicker and that person should be able to assist with the issue and not be sent to a "local" representative. Also, the treatment on the first chat was beyond unprofessional, making a statement and ending a chat is akin to being hung up on and felt very rude. Thank goodness Amanda answered my 2nd chat and I was able to complete my dropoff. This really sours my opinion of U-haul and I'm not sure I'll use them in the future.
RONALD MComputer issues...hard to check in even on app
Amy Hfriendly personnel
Frank lTruck cab wasn’t clean at pickup. The “change oil” dashboard light was on when I picked up the truck. The appliance dolly I reserved was not in the truck. When I called to ask why, they told me they didn’t have one. I ended up having to drive 20 minutes across town to pick one up from another location. Also, your mileage rates are bullshit. Charging more for the weekend is poor form. Even more so when the truck is returned on a weekday and you charge your jacked up weekend rate for 2/3 of the mileage that was done on a weekday. You’re scam artists at best & I personally hope you go bankrupt.
Kevin HReally nice lady did return checkin for me. This is a side business of a beautiful horse farm out in the county. There is little cellphone internet. An open wi-fi would be helpful here.
William HI loved this location very friendly people.
Andrea TThe manager, Cathy Smith, was very friendly, professional and helpful in helping me secure a truck needed in order to clean out my storage unit with very short notice. Truck was clean and well maintained and worked out beautifully for my needs. Would highly recommend K&M Trailer Sales LLC. and will surely use them for all my future truck/moving needs. Sincerely, Mike Newsome
William NThe cell service is horrible at this location. It took over 30 minutes to do the mobile check out and in process. They need to have a WiFi available for internet connection for customers.
Brandy RThis vehicle had loud brakes that would squeak when applied.
scotty aAwesome customer service and help. Very friendly and answered all my questions. I highly recommend this location!
Rob DThe lady running the place was not nice at all and yelled at us multiple times for not putting the uhual and trailer in the right spot but there was no designated area. She was rude and not very friendly
Mike LK & M has friendly, professional, and helpful staff. We were very pleased with all aspects, and we will use this location again and recommend to others. Great experience!
BENNY MFast, courteous service. Great experience.
RHONDA HBetter customer service! Make sure the equipment is in the truck so people don't have to wait 'til the office opens.
Fernando MWonderful customer service, the location was easy to find. I highly recommend!
sherry ONot a thing. This was a easy and fast rental. Would be glad to rent from here again. Perfect
jon lNot a thing. Perfect
jon lwell pleased, truck very clean ran perfect
larry nVery friendly
Terry Heverything was great, would not change a thing.
David RNo problem.. very professional
Janine AKathy was awesome! No complaints here. Would definitely use again if necessary.
Tammy YJust put a more clear sign with direction to the office location.
Mark WI received excellent service and the entire process was smooth. I'll definitely come back to thos location again.
Laketia H