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Michael M
Customer Reviews for Kappys Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much. It was a pleasant experience renting at this location. Friendly personal service.
JOHN DThey were closed when I was supposed to pick up my truck, and they never informed UHaul of this. When UHaul tried to contact the owner, he did not pick up. I don't have any actual experience with the company because I never got to work with them. Luckily the keys were in one of the trucks, so I was able to get in with the help of a UHaul agent, but Kappy's lack of service led me to having to hook the truck trailer all up myself and go to another location to get my equipment.
Christian KEverything was amazing
Dominic PNo one was at the pickup location when I arrived. If it were not for the dispatcher I would have been left with no trailer.
Don CWho do I complain to?
JIM L