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Brian W
Customer Reviews for Katy Feed & Tack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staci did a great job. Thanks for a very pleasant experience and a quick pick up and drop off!
Tyson GEverything was great..
William DVery kind , they helped me at all that I needed
Arnaldo GNothing. The staff was very informative and knowledgeable about the equipment. Very polite and walked me through the return on the other end of the rental.
FLOYD BGreat customer service!! Thanks
RONALD RConvenient and always pleasant.
Marvin KThis location is by far the best place around me to rent a U-Haul. The owner/operator is amazing and I will use them again. Easy to rent and was on the road in no time.
Chad PContinue your customer service that you are already doing so well. Very friendly place everyone greets you.
Gilbert pThe gentleman that assisted me provided excellent customer service, and the vehicle was is great condition. Thank you!
Valdemar GVery helpful. Thanks.
Mikal WThis location was very friendly, helpful, and great to work with!! We will definitely use them again in the future!
Michael KFirst time renting here and I'll probably be back
Mary TThe staff at Katy Feed and Tack was very helpful.
Robert COwner/Operator was a lot of fun and very courteous!! Would definitely rent again from there.
Elijah GVery friendly people and very helpful.
Rusty AAlways polite and professional
Bryan BCostumer service was great
jackeline sThe service and folks were amazing.
Daniel FExceptional service. Hands down best uhaul renting experience.
Michael JExelente atencion.
Roberto QGreat place, friendly owner! Highly recommend 10/10 experience.
Xander KFriendly customer service! Felt like i was borrowing from a friend.
Milissa SAgent was Great...
Jose mNothing I can think of. Quick service, clean equipment that's filled with fuel, and they even worked with me when I had to return the equipment late. Overall a great experience, with friendly and understanding staff. Would definitely recommend to anyone looking to rent U-Haul equipment.
Dakotah BThe best place to rent from.
Michael TNot only does the location not have a place to leave trucks after hours, but it also doesn't have a key box accessible to customers for after hours drop off. And then the man who works here had THE AUDACITY to call me and yell at me asking WHERE ARE THE KEYS TO THE TRUCK. When the night before we were instructed by phone customer service to leave the truck parked in the parking lot adjacent to the U-Haul rental building, and to bring the keys in the next morning, and that they would mark it as returned. Which they did not do by the way. And this other man tells me he is gonna charge me for another day!!! And then tells me we left trash in it! Sir we left what we found in it, in fact not all of it because we had to dispose of A LOT of the trash in there because a) it was disgusting and b) we couldn't fit our things with all the crap.
Enrique RGreat service. I was in a hurry and they helped me out quickly.
Steven BTransaction was quick and straightforward…. Great and nice people….
Bernard pGreat service and group.
Carl RAll good, nice staff and truck available on time.
Cynthia CThe staff was extremely friendly. I will definitely return to this location.
Keila ONice service. Trailer was an easy pickup and drop off.
Marvin SAlways pleasant experience!
Phillip BVery friendly location with excellent service and attentiveness to customers.
Jason KKaty feeds guy is a great dude. Very friendly service.
Chidiebere OExcellent customer service and very nice people to do business with.
Miguel PThe retailer was flexible and happy to help us change our equipment quickly so we could get started on our project. The return process was quick and super simple. Thank you!
wendy TGreat location and customer service.
Carl RLatch on trailer door was rusted and hard to open and close.
Spring GNothing. The staff was very friendly and professional. Great experience.
gustav hFriendly, courteous and very helpful.
JESUS QThe folks at this location are extremely kind and helpful. I have rented a pair of fifteen footers over the last couple of weeks ahead of our big move out of town. Highly recommend!
Kevin CMy U-Haul experwas great!!
MARILYN MMy trailer wasn’t clean but I will recommend it
Naji AGreat experience. Thanks!
Kevin CExcellent service! Friendly and easy process! 100% recommended
Alexander MYour customer service was great. And we appreciated all of the help.
Barry GI will definitely be using this location in the future! My Question is WHY wasn't I sent a review for my ORIGINAL Reservation. I made the reservation ONE week before only to be called a little over an HOUR before I was picking it up to be told "They do not have the trailer I reserved" and then would not answer OR reply back to my messages to see where I could find one. Cy Fair Storage at 11650 Barker Cypress SHOULD BE REMOVED from the U-Haul system. The equipment I reserved should have been there, but IF it wasn't for whatever reason I should have been NOTIFIED long before an "hour" from pick up. Things of course happen but this is NO WAY to run a business or treat your repeat customers! Thank God the people at Katy Feed & Tack know how to treat their customers and value their business!
George PThe service was excellent. No recommendations.
JAMES EFriendly staff
Timothy OExcelente
Juan SThis guy ,made my day !! I was not familiar with the area so googled a location ,and found this guy. He had a lot full of trucks and couldn't take anymore,but he asked me where I was from and I said fort hood Texas ,so he took care of a veteran. Thank you so much for allowing me to know there is still good in this world.
john tMaybe, do an actual check on the equipment being rented. The tire was near bald and peeling which made for a rough ride. I disnt notice until i made it to my destination how bad it was. I was really suprised it held up during my trip and didnt blow. Also it was way too expensive to rent that tiny trailer. I will never rent again.
Dashawn MVery friendly service. Easy process.
Cisillia PKaty Feed & Tack were excellent and treated me as if I were family !!!!!
FREDRICK C