Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was indeed the Drop off location. But I wasn’t the one who dropped off the equipment. And in typical U-Haul fashion… I cannot submit this review, until I make a selection that does not applicable but was not given that as a choice. Ahhh U-Haul, an endeavor into the area of One Extreme or Another….
A REALLY great experience…or an Incredibly Frustrating experience… in other words I.T people creating this survey, think about it…how can I honesty rate something I did not even experience. Nonetheless, I’m gonna give them an “Average”. Too bad, they might’ve been stellar, just the Canton location.
Kenneth S
Rating:
5.0
Customer did not leave a comment.
Meaggan P
Rating:
5.0
Customer did not leave a comment.
Olivia T
Rating:
5.0
Customer did not leave a comment.
Alotaibi M
Rating:
5.0
Customer did not leave a comment.
Amy N
Rating:
5.0
Excellent service. Will seek out this location when I need a uhaul from now on.
Charles G
Rating:
4.0
They were very helpful in every way thank you
Tim C
Rating:
5.0
Maybe a few furniture pads with rental
Ian S
Rating:
5.0
Nothing !
Debra R
Rating:
5.0
Customer did not leave a comment.
JASON L
Rating:
5.0
N/A
Jannessa J
Rating:
5.0
Customer did not leave a comment.
Bruce K
Rating:
4.0
Customer did not leave a comment.
Michael K
Rating:
5.0
Customer did not leave a comment.
Leon W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashleigh J
Rating:
5.0
5 stars excellent service !
RODNEY B
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
Customer did not leave a comment.
Brian W
Rating:
1.0
Customer did not leave a comment.
Charles H
Rating:
2.0
Dome light inside cab didn’t work making it hard to get familiar with instrument panel
Cannot see that it is a U-Haul location from the street, Could not get the app to work correctly connection failure.
henry h
Rating:
5.0
Great space. Well priced. There when I needed it.
William T
|
Reservation
Rating:
5.0
Clean, secure, well lit, safe, and accessible. This is a high quality storage facility.
Becky C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harold A
Rating:
5.0
We were very pleased with the storage facility. It was convenient, clean, dry and affordable.
Irma C
|
Overall Experience
Rating:
5.0
The employee was very helpful and pleasant to work with.
James T
Rating:
5.0
Customer did not leave a comment.
ZEESHAN A
Rating:
5.0
Customer did not leave a comment.
Robert T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi S
Rating:
5.0
The young guys that work in this office are really great. They go the extra mile to help.
Angela R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRI M
Rating:
5.0
My apology’s
Brian C
|
Overall Experience
Rating:
4.0
We liked the self service option. However, we needed an appliance dolly, paid for it but there was not one in the truck. We had to call and then go and pick one up at another location, which was fine. But we needed it when we picked up the fridge.
Todd P
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
I was very impressed with the storage facility at Kent Storage. From the very first move in date to the last the facility personnel were very friendly and helpful. I would definitely recommend this facility to anyone in the Kent area looking for a safe and secure storage location.
Vester S
|
Overall Experience
Rating:
5.0
Amazing staff and owner!!!! We will always come back !!! THANK YOU!!!!
Jennifer B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana B
|
Overall Experience
Rating:
3.0
Make the mobile drop off process smoother. Able to log back into the process if the internet cuts out
Kamya L
Rating:
4.0
Customer did not leave a comment.
michael k
Rating:
5.0
Customer did not leave a comment.
Kalin W
Rating:
5.0
Customer did not leave a comment.
Becky S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa R
Rating:
4.0
It was difficult to find being located and tucked away. There was a small sign but could use a bigger signifier that it is back there. Many other places to turn into and get lost. I had a wonderful experience and thank you all very much
David S
Rating:
5.0
Customer did not leave a comment.
Joshua J
Rating:
5.0
Customer did not leave a comment.
Tito A
Rating:
5.0
Customer did not leave a comment.
Karthik B
Rating:
5.0
Excellent customer service,
Kathy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luil G
Rating:
4.0
My only real issues were not having access after 7pm. It was not a problem so much during winter months but it did create a problem when trying to move out. Also, the fact that there is only one dumpster for the entire facility and it is VERY small is ridiculous. There should either be a couple more dumpsters throughout the facility or a much larger dumpster. Other than that, I had no issues.
patrica h
|
Overall Experience
Rating:
5.0
Put some suspension on the motor cycle trailers.
David K
Rating:
5.0
Kent location was fine. We wasted lots of time trying to get keys at the Ravenna location which we originally booked remotely since they werent open on Sunday.
Janice R
Rating:
5.0
Customer did not leave a comment.
Christopher W
Rating:
5.0
The guy who helped us was very good
Dan M
Rating:
5.0
Customer did not leave a comment.
Ayasha C
Rating:
4.0
Customer did not leave a comment.
Sue F
Rating:
5.0
Customer did not leave a comment.
Michael R
Rating:
5.0
This was the most pleasant U-Haul experience I have had. I didn't have to wait in line, the associate was very pleasant and helpful, and the truck was perfect for my needs. I plan to use this location again, even if the truck ends up being bigger than I need.
Kristie E
Rating:
5.0
Greg Horning was extremely helpful /cheerful and professional.
Site was clean and will be maintained.
Miklos G
Rating:
5.0
Great service from Andrew. I will recommend this location to friends.
Jason T
Rating:
5.0
The entire process was very quick and efficient. The facility was clean, organized, and staffed with a very friendly individual.
sandra A
Rating:
5.0
I was satisfied and happy with the time I rented the unit. Everything was clean and I felt safe when visiting the rental property. Thank you
Marilyn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy M
Rating:
5.0
Thank you for all your help
Douglas B
Rating:
5.0
Wonderful customer service!
Jacqueline F
Rating:
5.0
The folks at Kent Storage were polite, professional, and the location was meticulously maintained.
Chad G
Rating:
1.0
People next to the one storage unit I rented had their big Rottweiler and was allowing it to poop and pee all over in the parking lot and up the walls of the unit. It even tried peeing on some of my stuff I had sitting outside while going through things. They had cockroaches as well and their unit was full of trash! They seemed to hang out there frequently. Multiple times I tried to go there to go through stuff and these people would be there in the way and it smelled horrible of animal urine and feces. I eventually had to ask for another unit that ended up being more expensive due to these dirty people. Gave Greg notice of moving out and the week I moved out his dumpster was full and being a good customer, I didn’t want to set trash outside of the dumpster like he asked me not to do so, I left a few things in the unit stacked neatly. I paid for a unit that included dumpster access and I couldn’t take the trash with me so he manually charged a card not belonging to me (a friend helped me out with two payments and he saved the card information obviously) without authorization. The unit was also supposed to included electricity and it never worked the whole time I rented it until the last couple weeks if that. Paid over $200 a month for a unit that was not climate controlled and had no working electricity. The owner, Greg, kept saying I just didn’t know how to use the light switches then after almost a year of renting this unit says, “Oh I forgot I had the breakers switched off” because he decided he wanted to start charging more for the units that had electricity. The hours are ridiculously inconvenient. It made it hard to go do anything because the gates locked early and there was no pin or anything to get in after hours. I was trying to get some things sold but it was difficult because by the time people would be off work and able to get it, the gates would be locked. Plus it would be dark and the unit that was supposed to have electricity didn’t and the lighting outside the units was good for nothing but attracting bugs. This place is a joke and I highly DO NOT recommend. Over priced, inconvenient, trashy people aaaand let’s not forget Greg charges other people’s cards without authorization by keeping all the card info for any card used at the facility and if he feels like charging extra he will use anyone’s card without their permission.
David C
|
Overall Experience
Rating:
5.0
the person that checked us in was so nice!!!! explained everything & helped us any way we needed!! much appreciated to this man!!
Thomas L
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
Customer did not leave a comment.
Ryan M
Rating:
5.0
Customer did not leave a comment.
Michael A
Rating:
5.0
Customer did not leave a comment.
Robert W
Rating:
5.0
Exellent service. Very frendly and helpful.
Raymond G
Rating:
5.0
Customer did not leave a comment.
Billy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew W
Rating:
5.0
It was quick and easy to get in and out thank you so much!
Jennifer A
Rating:
5.0
Customer did not leave a comment.
Cristina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
5.0
Customer did not leave a comment.
ADAM U
Rating:
5.0
I have had to rent a truck 4 times this week and all have been easy and excellent. The trucks are exactly what we have needed and the team at Kent Storage is prompt, courteous, and professional. Can’t ask for more!
JONATHAN R
Rating:
3.0
Small parking lot. No visible uhaul sign from street, passed it a few times then couldn’t figure out where to park after your drop off
Melanie W
Rating:
5.0
Customer did not leave a comment.
MOHSEN B
Rating:
5.0
Customer did not leave a comment.
jason l
Rating:
4.0
Our truck was frozen shut, specifically the loading dock which is the most important part! Postponed us about an hour trying to get it opened. Thankfully customer service was helpful and we were able extend our time.
Robbie S
Rating:
5.0
Greg is amazing!! So thankful for all his help!
Katelyn A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret K
Rating:
3.0
Customer did not leave a comment.
Mindy H
Rating:
4.0
The manager at my drop off location in Cincinnati ohio - Walnut Hills was mean and nasty and she even hung up on me if it wasn't for your customer service personnel that helped me, I would never use this company again. Again it was the drop off location listed on my contract and not where I actually dropped off the truck.
Marko S
Rating:
5.0
Units were spacious and clean. Prices were very reasonable. Staff were very accommodating, polite and friendly. If we were to remain in this area, we would definitely use this facility again.
Gail B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
5.0
Customer did not leave a comment.
Sean B
Rating:
4.0
Customer did not leave a comment.
Evan K
Rating:
5.0
Jackson was very good and professional
Jeffrey L
Rating:
5.0
The guy at the front desk is kinda beautiful
Sylvia J
Rating:
5.0
Customer did not leave a comment.
elizabeth s
Rating:
5.0
Great costumer service at this location. Thank you!
YOUSSEF M
Rating:
5.0
Customer did not leave a comment.
ELISABETH D
Rating:
5.0
Customer did not leave a comment.
Andrea W
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
3.0
I had issues loading the pictures for the mileage and gas.
Jessica B
Rating:
3.0
Brake fluid totally empty when I got home with the trailer.
Had to fill it ...
James G
Rating:
4.0
Customer did not leave a comment.
Courtney B
Rating:
3.0
Customer did not leave a comment.
Victor S
Rating:
5.0
Personnel met me outside soon as I pull up. Leaving truck was seamless.
Jeffrey B
Rating:
5.0
Customer did not leave a comment.
Gregory J
Rating:
1.0
Check the gas and equipment
Omar A
Rating:
4.0
Customer did not leave a comment.
Stacy B
Rating:
5.0
Was just a drop off location on a Sunday so no personnel was there. It was a little hard to find a place to park the truck since there was a fair amount already there.
Brian P
Rating:
5.0
Greg at this storage facility was friendly, helpful, and very responsive.
Bill Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen D
Rating:
4.0
Customer did not leave a comment.
Akua O
Rating:
5.0
Customer did not leave a comment.
BRIAN E
Rating:
5.0
Customer did not leave a comment.
Josh H
Rating:
5.0
Perfect for our needs! We would definitely come back!
Cathy G
|
Overall Experience
Rating:
5.0
Clean Facility with great customer service. Would recommend this facility for all your storage needs.
Rajan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marissa L
Rating:
5.0
Great experience all the way around! Kyle was awesome in Kent Ohio where I dropped off the truck! Great job UHAUL!
Derrick O
Rating:
5.0
Customer did not leave a comment.
Kyle S
Rating:
5.0
Came right out and helped me in spite of other customers trying to talk over me
Nicole C
Rating:
5.0
I can’t think of anything. Everything went smoothly.
Jon S
Rating:
5.0
Dropping off the truck was VERY easy. An employee came right out to greet us and we were on our way in less than five minutes.
Greg A
Rating:
5.0
Customer did not leave a comment.
hoseok s
Rating:
5.0
The gentleman who served me waited after hours for 5 minutes for me to arrive, so I was able to move that day. Grate service!
YOUSSEF M
Rating:
5.0
Kent Storage should be number one on any person's storage or moving vehicles needs!!!! Greg and his staff go above and beyond making the stress of moving and storing one's belongings as worry and stress fee as possible!!!! Absolutely and definitely would recommend them if you are faced with an upcoming move!!! An absolute 5 out of 5 star experience!!!
Thadeus K
|
Overall Experience
Rating:
5.0
Greg and Kory were excellent! Very helpful people and the place is managed & run great!
Paul C
|
Overall Experience
Rating:
5.0
The staff is always friendly and helpful. In addition to their friendliness, they are extremely efficient. I highly recommend using this facility. I will when I need them again.
Pam M
|
Overall Experience
Rating:
5.0
Great people to work with. Nice clean place. Thanks
Robert G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey B
|
Overall Experience
Rating:
5.0
Kent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.
Rachelle M
|
Overall Experience
Rating:
5.0
Greg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!
PATRICIA R
|
Overall Experience
Rating:
5.0
I had a great experience storing items here for 8 months, in a 5’ x 10’ non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.
Clover Q
|
Overall Experience
Rating:
5.0
I was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.
Cherylyn C
|
Overall Experience
Rating:
5.0
We were very pleased with the service provided. Especially since we are Internationals, sometimes people tend to take advantage. Not with Kent Storage. Plus the price was so affordable. Thank you Greg and Staff.
Johanna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsay S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David L
|
Overall Experience
Rating:
5.0
Very professional the 8+ years I rented . Thanks Greg
SHAWN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE W
|
Overall Experience
Rating:
5.0
I have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.
VERA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert T
|
Overall Experience
Rating:
5.0
Very clean and well maintained units. Customer service was great.
Kristin V
|
Reservation
Rating:
5.0
Our move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.
Sue A
|
Reservation
Rating:
5.0
We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.
Jennifer L
|
Reservation
Rating:
5.0
The facility is clean and well kept, and the employees are friendly and well informed.
David S
|
Reservation
Rating:
5.0
I always have a great customer satisfaction when i use uhaul..
Janice C
|
Reservation
Rating:
5.0
Very friendly and professional
Douglas P
|
Reservation
Rating:
5.0
Customer service representative was very helpful. Storage space was clean.
Julia B
|
Reservation
Rating:
5.0
Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.
Rachelle B
|
Reservation
Rating:
4.0
Easy to order a unit. Still need one, will be coming back soon. Timing was just wrong.
Mary H
|
Reservation
Rating:
5.0
Great, efficient service.
Eric T
|
Reservation
Rating:
5.0
The nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!
KIM Y
|
Overall Experience
Rating:
5.0
Thank you for the friendly staff and ease in knowing my items were secure.
DIANNA G
|
Overall Experience
Rating:
5.0
Both employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Thank you.
Rebecca H
|
Overall Experience
Rating:
3.0
the hours made it somewhat inconvenient
Conner W
|
Overall Experience
Rating:
5.0
The unit met our needs and was conveniently located.
Don H
|
Overall Experience
Rating:
5.0
Very easy to use.
Douglas D
|
Overall Experience
Rating:
5.0
Very easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.
JAMIE R
|
Overall Experience
Rating:
5.0
Everything went very smoothly. Thank you!
Mari A
|
Overall Experience
Rating:
5.0
Would highly recommend
JULIE R
|
Overall Experience
Rating:
4.0
The hours should be a bit later for college students.
Elizabeth L
|
Overall Experience
Rating:
5.0
Very helpful and flexible with our daughters move!
CHERIE J
|
Overall Experience
Rating:
5.0
This worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.
KEN M
|
Overall Experience
Rating:
5.0
Very helpful staff
JENNIFER W
|
First Impressions
Rating:
5.0
The service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!
ABBEY M
|
First Impressions
Rating:
3.0
I did not end up using the facility. I found a closer facility to my home.
Privacy R
|
First Impressions
Rating:
4.0
The Kent Storage staff were very courteous and professional. My storage unit was also very clean. I highly recommend this storage facility.
Privacy R
|
First Impressions
Rating:
4.0
I had a very good experience moving in to my storage unit. The staff was helpful and friendly and moving is was quick and easy. All of my questions were answered.
Privacy R
|
First Impressions
Rating:
5.0
Excellent service
Privacy R
|
First Impressions
Rating:
5.0
Excellent service
Privacy R
|
First Impressions
Rating:
5.0
Great experience. Staff was very friendly and helpful.
