Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Will seek out this location when I need a uhaul from now on.
Charles Graham
Rating:
4.0
They were very helpful in every way thank you
Tim Craft
Rating:
5.0
Maybe a few furniture pads with rental
Ian Shary
Rating:
5.0
Nothing !
Debra Ramey
Rating:
5.0
Customer did not leave a comment.
JASON Laney
Rating:
5.0
N/A
Jannessa Jackson
Rating:
5.0
Customer did not leave a comment.
Bruce Keillor
Rating:
4.0
Customer did not leave a comment.
Michael Kren
Rating:
5.0
Customer did not leave a comment.
Leon Wade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashleigh Jennings
Rating:
5.0
5 stars excellent service !
RODNEY BENNETT
Rating:
5.0
Customer did not leave a comment.
William Billock
Rating:
4.0
Customer did not leave a comment.
Brian Wehry
Rating:
1.0
Customer did not leave a comment.
Charles Hoskinson
Rating:
2.0
Dome light inside cab didn’t work making it hard to get familiar with instrument panel
Cannot see that it is a U-Haul location from the street, Could not get the app to work correctly connection failure.
henry hobdy
Rating:
5.0
Great space. Well priced. There when I needed it.
William Twigg
|
Reservation
Rating:
5.0
Clean, secure, well lit, safe, and accessible. This is a high quality storage facility.
Becky Collier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harold Arjev
Rating:
5.0
We were very pleased with the storage facility. It was convenient, clean, dry and affordable.
Irma Carr
|
Overall Experience
Rating:
5.0
The employee was very helpful and pleasant to work with.
James Tinker
Rating:
5.0
Customer did not leave a comment.
ZEESHAN ABBASI
Rating:
5.0
Customer did not leave a comment.
Robert Thatcher Jr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi Sollers
Rating:
5.0
The young guys that work in this office are really great. They go the extra mile to help.
Angela Rosberil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRI MUHLENKAMP
Rating:
5.0
My apology’s
Brian Carnes
|
Overall Experience
Rating:
4.0
We liked the self service option. However, we needed an appliance dolly, paid for it but there was not one in the truck. We had to call and then go and pick one up at another location, which was fine. But we needed it when we picked up the fridge.
Todd Poole
Rating:
5.0
Customer did not leave a comment.
Mark Boyd
Rating:
5.0
I was very impressed with the storage facility at Kent Storage. From the very first move in date to the last the facility personnel were very friendly and helpful. I would definitely recommend this facility to anyone in the Kent area looking for a safe and secure storage location.
Vester Sullivan
|
Overall Experience
Rating:
5.0
Amazing staff and owner!!!! We will always come back !!! THANK YOU!!!!
Jennifer Bordman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Baringer
|
Overall Experience
Rating:
3.0
Make the mobile drop off process smoother. Able to log back into the process if the internet cuts out
Kamya Lapsley
Rating:
4.0
Customer did not leave a comment.
michael knipp
Rating:
5.0
Customer did not leave a comment.
Kalin Woods
Rating:
5.0
Customer did not leave a comment.
Becky Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Russell
Rating:
4.0
It was difficult to find being located and tucked away. There was a small sign but could use a bigger signifier that it is back there. Many other places to turn into and get lost. I had a wonderful experience and thank you all very much
David Schneider
Rating:
5.0
Customer did not leave a comment.
Joshua James
Rating:
5.0
Customer did not leave a comment.
Tito Amesquita
Rating:
5.0
Customer did not leave a comment.
Karthik Badiganti
Rating:
5.0
Excellent customer service,
Kathy Tirabassi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luil Graham
Rating:
4.0
My only real issues were not having access after 7pm. It was not a problem so much during winter months but it did create a problem when trying to move out. Also, the fact that there is only one dumpster for the entire facility and it is VERY small is ridiculous. There should either be a couple more dumpsters throughout the facility or a much larger dumpster. Other than that, I had no issues.
patrica heath
|
Overall Experience
Rating:
5.0
Put some suspension on the motor cycle trailers.
David King
Rating:
5.0
Kent location was fine. We wasted lots of time trying to get keys at the Ravenna location which we originally booked remotely since they werent open on Sunday.
Janice Riffle
Rating:
5.0
Customer did not leave a comment.
Christopher Walton
Rating:
5.0
The guy who helped us was very good
Dan McShane
Rating:
5.0
Customer did not leave a comment.
Ayasha Coles
Rating:
4.0
Customer did not leave a comment.
Sue Franz
Rating:
5.0
Customer did not leave a comment.
Michael Robinson
Rating:
5.0
This was the most pleasant U-Haul experience I have had. I didn't have to wait in line, the associate was very pleasant and helpful, and the truck was perfect for my needs. I plan to use this location again, even if the truck ends up being bigger than I need.
Kristie Evans
Rating:
5.0
Greg Horning was extremely helpful /cheerful and professional.
Site was clean and will be maintained.
Miklos Gaspar
Rating:
5.0
Great service from Andrew. I will recommend this location to friends.
Jason Thompson
Rating:
5.0
The entire process was very quick and efficient. The facility was clean, organized, and staffed with a very friendly individual.
sandra Anderson
Rating:
5.0
I was satisfied and happy with the time I rented the unit. Everything was clean and I felt safe when visiting the rental property. Thank you
Marilyn Buterbaugh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Mix
Rating:
5.0
Thank you for all your help
Douglas Barner
Rating:
5.0
Wonderful customer service!
Jacqueline Fugo
Rating:
5.0
The folks at Kent Storage were polite, professional, and the location was meticulously maintained.
Chad Groves
Rating:
1.0
People next to the one storage unit I rented had their big Rottweiler and was allowing it to poop and pee all over in the parking lot and up the walls of the unit. It even tried peeing on some of my stuff I had sitting outside while going through things. They had cockroaches as well and their unit was full of trash! They seemed to hang out there frequently. Multiple times I tried to go there to go through stuff and these people would be there in the way and it smelled horrible of animal urine and feces. I eventually had to ask for another unit that ended up being more expensive due to these dirty people. Gave Greg notice of moving out and the week I moved out his dumpster was full and being a good customer, I didn’t want to set trash outside of the dumpster like he asked me not to do so, I left a few things in the unit stacked neatly. I paid for a unit that included dumpster access and I couldn’t take the trash with me so he manually charged a card not belonging to me (a friend helped me out with two payments and he saved the card information obviously) without authorization. The unit was also supposed to included electricity and it never worked the whole time I rented it until the last couple weeks if that. Paid over $200 a month for a unit that was not climate controlled and had no working electricity. The owner, Greg, kept saying I just didn’t know how to use the light switches then after almost a year of renting this unit says, “Oh I forgot I had the breakers switched off” because he decided he wanted to start charging more for the units that had electricity. The hours are ridiculously inconvenient. It made it hard to go do anything because the gates locked early and there was no pin or anything to get in after hours. I was trying to get some things sold but it was difficult because by the time people would be off work and able to get it, the gates would be locked. Plus it would be dark and the unit that was supposed to have electricity didn’t and the lighting outside the units was good for nothing but attracting bugs. This place is a joke and I highly DO NOT recommend. Over priced, inconvenient, trashy people aaaand let’s not forget Greg charges other people’s cards without authorization by keeping all the card info for any card used at the facility and if he feels like charging extra he will use anyone’s card without their permission.
David Cook
|
Overall Experience
Rating:
5.0
the person that checked us in was so nice!!!! explained everything & helped us any way we needed!! much appreciated to this man!!
Thomas Laser
Rating:
5.0
Customer did not leave a comment.
William Baker
Rating:
4.0
Customer did not leave a comment.
Ryan McMurray
Rating:
5.0
Customer did not leave a comment.
Michael Adams
Rating:
5.0
Customer did not leave a comment.
Robert Wilson
Rating:
5.0
Exellent service. Very frendly and helpful.
Raymond Gibson
Rating:
5.0
Customer did not leave a comment.
Billy Carlson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Waltz
Rating:
5.0
It was quick and easy to get in and out thank you so much!
Jennifer Alexander
Rating:
5.0
Customer did not leave a comment.
Cristina Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK ALLEN
Rating:
5.0
Customer did not leave a comment.
ADAM URBANSKI
Rating:
5.0
I have had to rent a truck 4 times this week and all have been easy and excellent. The trucks are exactly what we have needed and the team at Kent Storage is prompt, courteous, and professional. Can’t ask for more!
JONATHAN RIDINGER
Rating:
3.0
Small parking lot. No visible uhaul sign from street, passed it a few times then couldn’t figure out where to park after your drop off
Melanie Winters
Rating:
5.0
Customer did not leave a comment.
MOHSEN BEHZAD-JAZI
Rating:
5.0
Customer did not leave a comment.
jason laney
Rating:
4.0
Our truck was frozen shut, specifically the loading dock which is the most important part! Postponed us about an hour trying to get it opened. Thankfully customer service was helpful and we were able extend our time.
Robbie Sithixay
Rating:
5.0
Greg is amazing!! So thankful for all his help!
Katelyn Andrea
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret Koroghlian
Rating:
3.0
Customer did not leave a comment.
Mindy Hamann
Rating:
4.0
The manager at my drop off location in Cincinnati ohio - Walnut Hills was mean and nasty and she even hung up on me if it wasn't for your customer service personnel that helped me, I would never use this company again. Again it was the drop off location listed on my contract and not where I actually dropped off the truck.
Marko Sperandeo
Rating:
5.0
Units were spacious and clean. Prices were very reasonable. Staff were very accommodating, polite and friendly. If we were to remain in this area, we would definitely use this facility again.
Gail Bechler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Knapp
Rating:
5.0
Customer did not leave a comment.
Sean Brain
Rating:
4.0
Customer did not leave a comment.
Evan Kelly
Rating:
5.0
Jackson was very good and professional
Jeffrey Laughlin
Rating:
5.0
The guy at the front desk is kinda beautiful
Sylvia Jose
Rating:
5.0
Customer did not leave a comment.
elizabeth stow
Rating:
5.0
Great costumer service at this location. Thank you!
YOUSSEF MOSADDEGHIAN GOLESTA
Rating:
5.0
Customer did not leave a comment.
ELISABETH DROTAR
Rating:
5.0
Customer did not leave a comment.
Andrea White
Rating:
5.0
Customer did not leave a comment.
DAVID THOMPSON
Rating:
3.0
I had issues loading the pictures for the mileage and gas.
Jessica Bryant
Rating:
3.0
Brake fluid totally empty when I got home with the trailer.
Had to fill it ...
James Genoso
Rating:
4.0
Customer did not leave a comment.
Courtney Brown
Rating:
3.0
Customer did not leave a comment.
Victor Schott
Rating:
5.0
Personnel met me outside soon as I pull up. Leaving truck was seamless.
Jeffrey Beckford
Rating:
5.0
Customer did not leave a comment.
Gregory Jonovich
Rating:
1.0
Check the gas and equipment
Omar Alhmoud
Rating:
4.0
Customer did not leave a comment.
Stacy Brown
Rating:
5.0
Was just a drop off location on a Sunday so no personnel was there. It was a little hard to find a place to park the truck since there was a fair amount already there.
Brian Pearlman
Rating:
5.0
Greg at this storage facility was friendly, helpful, and very responsive.
Bill Zwack
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen Dulaney
Rating:
4.0
Customer did not leave a comment.
Akua Ofori
Rating:
5.0
Customer did not leave a comment.
BRIAN E LYNCH
Rating:
5.0
Customer did not leave a comment.
Josh Haplea
Rating:
5.0
Perfect for our needs! We would definitely come back!
Cathy Guerra
|
Overall Experience
Rating:
5.0
Clean Facility with great customer service. Would recommend this facility for all your storage needs.
Rajan Mahadevia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marissa Lander
Rating:
5.0
Great experience all the way around! Kyle was awesome in Kent Ohio where I dropped off the truck! Great job UHAUL!
Derrick Osborne
Rating:
5.0
Customer did not leave a comment.
Kyle Sudbrook
Rating:
5.0
Came right out and helped me in spite of other customers trying to talk over me
Nicole Crihfield
Rating:
5.0
I can’t think of anything. Everything went smoothly.
Jon Solonche
Rating:
5.0
Dropping off the truck was VERY easy. An employee came right out to greet us and we were on our way in less than five minutes.
Greg Atkinson
Rating:
5.0
Customer did not leave a comment.
hoseok song
Rating:
5.0
The gentleman who served me waited after hours for 5 minutes for me to arrive, so I was able to move that day. Grate service!
YOUSSEF MOSADDEGHIAN GOLESTA
Rating:
5.0
It was perfect, really kind staff. I recommend these guys regularly to my friends in town or people moving in from out of state. I’ve used them three times now and plan to use them again in the future.
Sylvia Jose
Rating:
5.0
Kent Storage should be number one on any person's storage or moving vehicles needs!!!! Greg and his staff go above and beyond making the stress of moving and storing one's belongings as worry and stress fee as possible!!!! Absolutely and definitely would recommend them if you are faced with an upcoming move!!! An absolute 5 out of 5 star experience!!!
Thadeus Kowalski
|
Overall Experience
Rating:
3.0
i could not find the building. mobile check in was very difficult. never had a bad experience with uhaul before today.
addison kalmer
Rating:
5.0
Easy to access, right behind the plaza with east of Chicago pizza. Lots of space to park the vehicle if dropping off remotely. Conveniently accessed drop box. Great paving job at location too.
Zachary Ferreira
Rating:
3.0
Couldn’t find this location wasn’t well marked it was behind a row of stores
The office was dark and a mess
Amanda Spencer
Rating:
5.0
Very helpful. Helpful information on my move
Larry Stewart
Rating:
5.0
Everything worked well and had paperwork to follow to make it simple to learn, drive, and drop off when I was finished.
Brennan Baumgartner
Rating:
5.0
Greg and Kory were excellent! Very helpful people and the place is managed & run great!
Paul Culbertson
|
Overall Experience
Rating:
5.0
The staff is always friendly and helpful. In addition to their friendliness, they are extremely efficient. I highly recommend using this facility. I will when I need them again.
Pam Meliher
|
Overall Experience
Rating:
5.0
Great people to work with. Nice clean place. Thanks
Robert Gressard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Bennett
|
Overall Experience
Rating:
5.0
Kent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.
Rachelle Miller
|
Overall Experience
Rating:
5.0
Greg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!
PATRICIA RUNGE
|
Overall Experience
Rating:
5.0
I had a great experience storing items here for 8 months, in a 5’ x 10’ non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.
Clover Queen
|
Overall Experience
Rating:
5.0
I was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.
Cherylyn Combs
|
Overall Experience
Rating:
5.0
We were very pleased with the service provided. Especially since we are Internationals, sometimes people tend to take advantage. Not with Kent Storage. Plus the price was so affordable. Thank you Greg and Staff.
Johanna Parris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsay Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Manning
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Lansinger
|
Overall Experience
Rating:
5.0
Very professional the 8+ years I rented . Thanks Greg
SHAWN DEAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE WILSON
|
Overall Experience
Rating:
5.0
I have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.
VERA HURST
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Thatcher
|
Overall Experience
Rating:
5.0
Very clean and well maintained units. Customer service was great.
Kristin Villa
|
Reservation
Rating:
5.0
Our move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.
Sue Azzarello
|
Reservation
Rating:
5.0
We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.
Jennifer Looper
|
Reservation
Rating:
5.0
The facility is clean and well kept, and the employees are friendly and well informed.
David Smith
|
Reservation
Rating:
5.0
I always have a great customer satisfaction when i use uhaul..
Janice Curry
|
Reservation
Rating:
5.0
Very friendly and professional
Douglas Printy
|
Reservation
Rating:
5.0
Customer service representative was very helpful. Storage space was clean.
Julia Bittner
|
Reservation
Rating:
5.0
Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.
Rachelle Butorac
|
Reservation
Rating:
4.0
Easy to order a unit. Still need one, will be coming back soon. Timing was just wrong.
Mary Hanna
|
Reservation
Rating:
5.0
Great, efficient service.
Eric Tatum
|
Reservation
Rating:
5.0
The nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!
KIM YODICE
|
Overall Experience
Rating:
5.0
Thank you for the friendly staff and ease in knowing my items were secure.
DIANNA GRAEHLING
|
Overall Experience
Rating:
5.0
Both employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Thank you.
Rebecca Huseman
|
Overall Experience
Rating:
3.0
the hours made it somewhat inconvenient
Conner Wollersheim
|
Overall Experience
Rating:
5.0
The unit met our needs and was conveniently located.
Don Hessler
|
Overall Experience
Rating:
5.0
Very easy to use.
Douglas DeRose
|
Overall Experience
Rating:
5.0
Very easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.
JAMIE REISER
|
Overall Experience
Rating:
5.0
Everything went very smoothly. Thank you!
Mari Ann Hathaway
|
Overall Experience
Rating:
5.0
Would highly recommend
JULIE REBMANN
|
Overall Experience
Rating:
4.0
The hours should be a bit later for college students.
Elizabeth Lehman
|
Overall Experience
Rating:
5.0
Very helpful and flexible with our daughters move!
CHERIE JOHNSON
|
Overall Experience
Rating:
5.0
This worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.
KEN MITROFF
|
Overall Experience
Rating:
5.0
Very helpful staff
JENNIFER WATSON
|
First Impressions
Rating:
5.0
The service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!
ABBEY MARIE
|
First Impressions
Rating:
3.0
I did not end up using the facility. I found a closer facility to my home.
Privacy Request
|
First Impressions
Rating:
4.0
The Kent Storage staff were very courteous and professional. My storage unit was also very clean. I highly recommend this storage facility.
Privacy Request
|
First Impressions
Rating:
4.0
I had a very good experience moving in to my storage unit. The staff was helpful and friendly and moving is was quick and easy. All of my questions were answered.
Privacy Request
|
First Impressions
Rating:
5.0
Excellent service
Privacy Request
|
First Impressions
Rating:
5.0
Excellent service
Privacy Request
|
First Impressions
Rating:
5.0
Great experience. Staff was very friendly and helpful.