Another friendly location
Dione C.
Customer Reviews for Port Hope Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was only one clerk and he was very busy. I had to wait for him to move his car so I could park the truck.. There was not enough room at the drop off location.
Carrie H.U-Haul is a huge rental company. The company as a whole should have the ability to screen all of the franchises. Making sure that the vehicles and equipment are properly maintained and serviced. Also give the U-Haul vendor a timeline to have the problems addressed. Everything is about to e rating system. This is what I would recommend if I worked for U-Haul.
CHARLTON M.There was one person running a gas station, donut shop, pizza place and the U-Haul location. It took me an hour just to get the truck. It was covered in snow, there were no straps available to tie down cargo and the gas tank was nearly empty. How is a renter meant to know how much gas to put in if they don't pick it up full to begin with? Unnecessarily stressful and disappointing. Employee was apologetic, not his fault, but one person cannot be given four businesses to run and successfully manage to provide the necessary customer support needed to rent a vehicle. Ownership isn't staffing satisfactorily.
Stephen H.Payment amount kept changing. I rented it.for 2 days, said nothing due upon pick up ended up paying 209 when online reservation said 79.94
Nicole N.There was a drink that had been spilt around the cup holder but it really didn't bother me. I just don't want it blamed on me. I did take pictures of the vehicle before and after I used it.
craig W.The cashier was very busy - no additional staff to help out. It took a long time to return the truck. You need better instructions on how to refill the gas before dropping the vehicle off.
Jim P.