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seth B.
Customer Reviews for Kihei Maui Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, actually.
Lisa B.I reserved a 10' van from the Lahaina location for Monday January 15, at 8:30. On picking it up a sign on the door said they were closed because of the MLK holiday! That caused me much, much inconvenience, fortunately I was able to go to the Keheli location.an and rent a pickup.
Tom R.The staff is very friendly and helpful . We would recommend this place.
Randy B.Customer Service Rep was friendly and polite. Great smile!
John M.Great service and nice people.
Eric J.Very courteous and friendly employees.
Jay H.Friendly and very helpful!
Charles H.Pick up time was 8 o'clock but worker was not there to open store and then never verified the owner of credit card payment.
Jason D.Your app is horrible and kind of cheap that you charge per mile
Erin H.Continue to great service
Sau L.Sau was so friendly and helpful.
Cassie M.When I came to pick up the van on May 3, the woman on the counter made a comment that I have the van reserved for 17 days and asked If I'm going to be one those people that will use the van as daily driver instead of renting a car at a car rental place and will incur a lot of mileage charges. I said, no, I need to move stuff from my storage to my condo and will do it progressively instead of doing it in one day. Come to think of it, isn't it a good business that the van is rented that long and as long as the customer is paying? I returned the van on May 16.
Nick D.They were very helpful and understanding would rent from them again
Anne P.Well Maintained Truck Thank You for being so Customer Friendly.
Jennifer B.The inside of the cab was muddy and I was charged a 28$ safe movers fee that I did not consent to.
Nick L.Very friendly and efficient service!!!
Ed M.I had some trouble getting through over the phone but no big deal.
Rebecca B.Great service!!
Brianne J.Great staff and service.
Barry A.great service, awesome experience
Herbert J.Tawnie is amazing with customer service. Mahalo nui for you great attitude .
Harhari W.Awesome service!
Julie C.The only item that was not told to me was that i needed to put gas in the truck after use, but it was a small item, and everything else was excellent, including ease of driving that van-hope the price is reasonable too.
mary S.Moving is so stressful but the staff at this UHaul location were so nice and made everything so easy. I will rent from them in the future.
Emily H.Excellent uhaul site. These people a r e the best. Truck was clean and ready. Staff was friendly and efficient.
john J.Clean out truck bed before renting to another customer.
RICHARD M.The people who work here were great!
dexter H.Customer service reps were fast and friendly.
Debbie G.Reliable, quick service. Rubber stripping on back door kept falling into the back of the van, tangling up with the matress and shelving unit
Deborah J.Awesome. Thank you
Steve D.This was the easiest rental and nicest
Koini L.Lisa was very helpful professional
Richard N.Great folks there, but not sure why website has rental equipment available but the site does not have rental equipment
Steve N.The customer service was great, van was very dirty smelled like stale cigarettes. No windshield washing fluid on an all ready dirty van with cobwebs and an 1/8 of an inch of dust on the windsheild. The gal who took care of us though was a total sweetheart.
Mike C.Keep doing what you are doing.
James S.Lisa was super friendly. I would work with her any day😊. Thank you for your kindness.
Yolanda W.Make sure the truck is clean in back, not swept out after use by previous customer
Oliver H.Just a shout out for Lisa!!! She was so informative and helpful. Made the whole experience pleasant in the midst of moving stressors!!!
Danielle D.All good!
ALAN S.The gal working in the office was absolutely lovely, unfortunately I did not get her name but she is definitely an asset to your company. Karen
Karen W.The people were great! So kind and helpful. Was a smooth, easy experience. Thank you!
melanie F.None - just keep doing what you're doing.
Nicanor D.The employees here are always so friendly!
JoAnne E.Have more vehicles available at this location.
Rebecca B.Rep was friendly and truck was clean.
ROBERT C.Service was good, pleasant.
Paul E.friendly service
Jo Anne E.Truck was filthy. Could not see out the windshield or mirrors. Light inside the box was out making it impossible to load after dark.
Barry S.Everyone there is so helpful and friendly. Amazing people!
Mark C.The employee of this location charged me for more miles than I had driven by inputting the wrong mileage start value. I took photos of the start and end with time stamps. When I called to confront him about this he argued with me for 15 minutes saying I should have showed him the photos when I returned the van as if I would somehow know he would lie . He said he had already processed the transaction and would not reverse it because it was difficult to do. I will be taking this up with my credit card company and filing a report with the better business bureau.
James W.Office employee was not wearing a mask. Did not practice COVID-19 precautions and did not check to see if equipment was ready until I was there confirming dolly was in truck. Upon return the self checkout was not working on website and it was only 3 mins after closing. No sight of any one.
Summer S.The truck was dirty, the mileage and the gas weren't accurate when I got the truck
Gabriel G.Maria and Sau are great at their jobs, friendly and easy to understand. I will recommend this location for all services.
DAWN A.The only problem was that I had to wait quite a while because the truck could not be received in from the last customer that had it. Since it couldn't be logged back in it couldn't be rented to me. The guy had to call somewhere to get it released. This all took quite a while and I had a crew waiting for me to get there that I had to pay to just stand around.
Dan R.Customer service was best!
Trevor J.The mileage listed on the contract was incorrect. The amount of gas in the tank was incorrect. The cargo van was dirty. When I turned in the van the agent gave me a receipt for $46.62, which I thought was about right. It showed up on my credit card statement at $62.18. I would like a credit. Contract# 00081907. Robert Keenan 339-236-2741. Thank you!
Robert K.Staff is friendly and vehicles are usually available but the vans smell horrible. The inside smells like a chicken farm. There were four air fresheners hanging throughout the vehicle and it still smelled awful.
Thomas B.Warm and welcoming customer service. Best price on island and the air conditioned units were very much appreciated unloading on a hot day. I highly recommend.
Scott H.Did a great job. Vehicle available when promised. Checking in and out was easy
Kimaree E.