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Cameron S
Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Left a message a received a call back right away. Check in and drop off went smoothly, thank you!
Jennifer MVery pleasant, courteous and efficient. Highly recommend.
Richard Pthe van i rented had an oversteering problem ,,i finished my mission ...i told the girl at u haul she told me that she would pass the info on to the right dept....
Brian GMake sure the lug nuts are tightened on trailers, I have had to tighten them on both trailers I’ve rented recently.
Timothy BI don't remember her name but whoever checked me out was super helpful
Derek FAmazing service!
Robb MCustomer service was outstanding!
Alex SCustomer service at this location was just exactly what every location should be. A great face for the company and should give training lessons to every location in the organization.
Dan KI ordered 2 dozen of the blankets, I thought they would be in truck(my mistake) and I didn’t get them, but I’m pretty sure the charge was taken off the final bill even though it was in paper bill I got day of, no issue as long as I wasn’t charged
Dante MMake all trailers with ramps!
ESPERANZA MYou guys are awesome and very helpful I'll be back when I need guys keep up the good work thanks again
Sam NTruck was way slow, something was wrong with it.60mph max. Disappointing due to it taking longer for us to get to where we needed to be and back. Had used Uhaul last month to move and will not be using again
Mallory MThe lady working was amazing and super friendly.
Michele DPlease fill tank to full. If you don’t it’s hard to refuel not knowing how much gas was actually used and therefore replaced.
Andy DGreat customer service, will be returning.
Paul KNone
David SShop smelled good
Samantha WThe representative that helped me was kind and helpful.
Alejandro LGreat people!! Really nice and helpful
Mark SCustomer service rep was kind, efficient, and professional. He had 3 clients when I pulled up and was able to quickly get everyone taken care of. Excellent service.
Wesley RJust explain at the beginning that there will be 2 charges at the end and that one will come back off
Bonnie RStaff was very helpful, courteous and professional. Picking up was quick and painless.
Chris PThis location was excellent. The lady at the counter was the best helping me load my car onto a trailer
Nathan GLisa was very friendly and helpful and our U-Haul rental went very smoothly. Great customer service and easy rental process. Will definitely recommend this location to others as well as use it again myself for future needs.
Melissa DThe U-Haul rep was amazing, friendly & professional. This man deserves a raise.
Wesley RI have used and will use this facility often. I am unable to get the app to work on my phone while at this location. The app is unable to locate my position and the facility does not have a location scan code. It would be helpful to have the scan code as well as a note that the app may not work well. The website works perfectly when I am at this location. Have you considered or do have a frequent renter program? Have you considered a program with a monthly fee plus a per use charge? I use your pickups and vans when I need to run a lot of errands and bring home a load of goods. I would definitely be interested in a car share program with Uhaul for use of the smaller vehicles. See you again soon.
THOMAS KThere was a gentleman who came out to help guide me in backing the trailer into the correct spot. He also went over any possible issues I had during my trip to write up in a report. He did find an issue with the trailer lights as it looks like the cable had been worn thin in some spots. Very great customer assistance.
Bradley WBudget modified my reservation the night before and did not notify me in any way. When I showed up to budget they had a van for me that was not going to work. Made a last minute reservation with U-Haul down the street. They were super professional and price was even more affordable. Easy check in/out process.
RODRIGO MI kept calling and leaving voicemails to extent my rental and I couldn’t get ahold of anyone. Not one call back.
Ebony Areally good service from the young lady at the counter, proficient and polite
John SThe guy working made it a smooth and easy experience
Ariana OStaff was very friendly and a pleasure to deal with.
David BThe first truck did not seem road worth for my 12 hour drive, I brought it back because it felt like it was slipping gears and the check engine light was on. They didn't hesitate to give me a different truck. I appreciate that
andria rNothing! I enjoyed everyone's customer service. When your new and have been unloading all day, is nice to break the day with an interesting conversation from the local uhaul reps.
Elicha RWe had a great experience with Hunter! You should give him a raise! We'll come back for all our moving needs. Thanks
Lisa LHonestly, this is by far the best experience I’ve had with U-Haul! Not that I’ve had necessarily bad experiences, but this was a notch above. Easy reservation, flexible, I felt appreciated and valued as a customer, and the customer service was really good for both pick up and drop off!
William GVery nice people
Jane MHave the truck warmed up and ready at the pickup time. If I complete documentation online do not spend 10 minutes asking the same questions over again. Most importantly, have fuel tanks at FULL. All vehicles should be given out full and returned full. Picking up a truck that is low on fuel, trusting a fuel gauge, and then immediately having to go get gas is rediculous.
Ryan SEverything you guys do here is amazing. Best location I’ve been to so far would be coming back whenever I need another U-Haul rental.
Jesus MNothing. Everything was great!!!
Tony HThe young lady that checked me in was very helpful and kind.
Kenneth DEverything was great and had no problems or issues
Curtis FHunter was more than helpful. He provides great service!
THOMAS CUpon booking a certain site At Kings on Mulberry - Somehow your system and or a person switched my pick up to another location. I did not know this. Upon arriving at the location that I CHOSE my reservation for, it had been transferred 10 miles away to another location. As a consumer i chose this specific location for various reasons. Don't change reservations unless you get actual verbal confirmation. It was a hassle and a waste of my time to cancel the reservation at one spot i did not chose then start another one. I booked 5 days in advance just to avoid all this. Yes this pissed my off.
ROBERT SIt would be nice if they opened earlier than 9 am
Shawn OThis is a wonderful location. They work to meet the needs of the customer.
Clark KThey were very helpful
Ryan KExceptionally friendly and helpful
Tom BCompetent and friendly staff.
Andy DEmployee was awesome!! Thank you
Michelle NThe manager was very helpful and easy to work with and it all went smoothly, so am very satisfied.
Keith PExcellent location very clear and easy instructions
Sophia RMaking sure that on evening returns. If they have all the trucks pull forward so that you can back a trailer into one of the trailer spots. Unfortunately, it was very difficult to leave the equipment but we managed to get it in the right place. Still an excellent value and great customer service.
JASON MSecond time in a month using the trailer. Easy to rent, get to, and we'll maintained.
Daniel B