Cab had sticky liquid spilled all over center and passenger side., It took my son over 2 hours to get keys from lock box I ordered a moving dolly , blankets and a furniture dolly, the dolly wasn't there.
Matthew Noffke
Customer Reviews for Kochs Hi Way Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Use Koch Hy Service
MARK MILLERChartered to much for just local shouldn't of been charged for mileage expenses a $1.00 a mile is crazy it says 19.95 and I paid $56 and Change do it was to much I won't be doing this again. Unless someone else is paying for it
Nadine FitzgeraldNo one at location and said to just drop and leave with no receipt. Called another location and they helped me with the app drop off.
Michael AbernathyWent smooth
Mike UngerTrailer was left after hours so we had no contact with personnel.
Gary GoodwinThe lock boxes are difficult to unlock and not easy to get to if walking is difficult. It’s not Koch’s fault but I was told they would email me by UHaul and they said UHaul would. I called both of them when I didn’t get the info I needed.
Brian ShafferThe person who runs the uhauls was out so it was an assistant that helped me. He parked the Uhaul and then I wrote down my name number vehicle number incase they had issues with the return to call me. He took care of it by that afternoon.
Dale KrauseVERY friendly service! Cheerful & accomodating.
Gwen McManamanService was outstanding!
James StoverThe person who help me with this transaction was professional and friendly. Would definitely rent from here again
Kenneth FinochiaroGreat customer service.
ASHLEY CRAIGAttendant was busy, but there was plenty of room for the truck and I was able to find the drop box for the key. Easy process.
Tyler GroverNo improvements needed as staff was friendly and assisted us with all of our needs. Location was welcoming and easy to find.
SHAWN P LANGEMEIERNot a thing. Very friendly staff. Everything went well.
Daniel PoppeGreat Place. Probably the best UHAUL experience I've ever had.
Jerry CaoldwellNever went inside so don't know how the location was.
Daniel MillerDifficult to get into because office was next door to uhaul lot. So I drive into what I thought was the office not the lot. They took the unit and disconnected the trailer and parked it so I could head straight out
CHERYLEA EYMANOnly had time to drop off later in the day. There was a man working in the shop so I asked him if it was okay if I drop off my trailer after standing for 5 minutes while he ignored me knowing I was there to tell me in a rudest way “ I don’t know come back Monday and ask. Never again coming here.
Eric Hernandezsame quality service
Elfido Mendiaz-VarelaOne of the brake lights didnt work.
patti HagedornGreat customer service and fantastic equipment. We moved out of house after living there 35 years and you guys made it easy.
william fischerVery professional personnel. Super clean location. In and out in no time. Thank you!
Doug StebbingI wasn't provided the 12 blankets I paid for. I did the self pick up which was fine, but it was cold out and the drop box is on the side of a muddy hill. I had no one to talk to about the blankets (which is fine I knew they weren't open) but disappointing the truck was dirty and the blankets were not in the truck or anywhere to be found.
Kevin EricksonComputers were down we had to pickup the trailer in a different location
JAMES JENKINSNew vendor, experienced computer issues, taking us to an alternate location to pick up the truck. This took over a hour to resolve & complete the rental.
Dan Wilson