Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keith was very nice, he greeted me at the door by name. The trailer was in as good of condition as you could expect. Keith was very helpful in getting the trailer hooked up and connected to our truck. This is the second time renting a trailer from this location and we will definitely go back if we ever need a trailer in the future.
Roger B
Rating:
5.0
Keith always takes care of me!!
KEVIN E
Rating:
3.0
Customer did not leave a comment.
Kent B
Rating:
5.0
Friendly, helpful and offered great advice on which trailer to use.
Steve H
Rating:
5.0
Customer did not leave a comment.
Curtis J
Rating:
5.0
Customer did not leave a comment.
Carol S
Rating:
5.0
Customer did not leave a comment.
KEVIN E
Rating:
5.0
Muy bueno el servicio 👌
arutro b
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
Henry H
Rating:
5.0
First customer of the day but he was super friendly and very helpful perfectly instructive was in and out in 10 minutes
Tom B
Rating:
5.0
The scheduling people were very rude if I wanted to change my location to a different drop off application
CHRISTIAN W
Rating:
5.0
Customer did not leave a comment.
Joshua B
Rating:
5.0
Customer did not leave a comment.
LeRoy S
Rating:
5.0
Very amazing customer service would come to this location again without a doubt
Brittini G
Rating:
4.0
Best customer service of the week! The location was organized, clean and convenient. The representative was courteous, friendly and very professional. This will be my first choice for future rentals!!
Juan G
Rating:
5.0
Customer did not leave a comment.
Jackie G
Rating:
5.0
For after our pickups better directions as to where the vehicle is actually located on the property
Devin B
Rating:
5.0
Very easy experience, friendly staff and quick drop off. Thank you.
Jeffrey A
Rating:
5.0
Customer did not leave a comment.
Wayne L
Rating:
5.0
Customer did not leave a comment.
Rita M
Rating:
5.0
Easy pickup and drop off...everything went great
Micheal F
Rating:
5.0
Customer did not leave a comment.
Jack P
Rating:
5.0
Customer did not leave a comment.
Osa T
Rating:
5.0
Customer did not leave a comment.
Patty P
Rating:
5.0
Excellent customer service. Friendly and professional
Robert B
Rating:
5.0
Customer did not leave a comment.
Keith N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack W
Rating:
5.0
everything was smooth and went great, was in and out efficiently, everything was ready. Attendant helped hook up the trailer before I could assist. Will use again.
Elias G
Rating:
5.0
One of my favorite places to rent a uhaul. The owner is always very helpful and makes the process as easy as possible.
Amanda G
Rating:
5.0
Great service !!
robert d
Rating:
3.0
Customer did not leave a comment.
Donald P
Rating:
5.0
At this location there was nothing to improve- it was AMAZING!! An excellent experience!! Keith was AWESOME!!! Second time I have worked with him and would definitely recommend his location!
Stephanie T
Rating:
5.0
Customer did not leave a comment.
Garth h
Rating:
5.0
Customer did not leave a comment.
Vance G
Rating:
5.0
Customer did not leave a comment.
Pete S
Rating:
5.0
The customer service I received went above and beyond anything I could have imagined! This is not the closest Uhaul location to where I am located but I will definitely be a repeat customer and go the extra distance because it is totally worth it, no doubt! Phenomenal customer service, truly. I've, honestly, never had this type of experience in the past. Highly recommend this location, they're awesome!!!!
Jordan W
Rating:
5.0
Very helpful staff
neal m
Rating:
1.0
mouse infested filthy
JOLINDA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gus M
Rating:
5.0
Customer did not leave a comment.
Silvia B
Rating:
5.0
Nothing. Complete professional and will use this location exclusively now on.
Thank you again.
Mike
Michael M
Rating:
5.0
Customer did not leave a comment.
Anthony D
Rating:
5.0
Keith was great
Smooth transaction.
larry p
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Excellent, attentive service was provided! I’d definitely recommend to a friend.
Pam K
Rating:
5.0
Great staff
David W
Rating:
5.0
Everything went great…no issues.
Mark E
Rating:
5.0
Customer did not leave a comment.
Jeanette M
Rating:
4.0
Customer did not leave a comment.
Rodger S
Rating:
5.0
Customer did not leave a comment.
Kenneth L
Rating:
5.0
Customer did not leave a comment.
Steven H
Rating:
5.0
Great Experience!!!
Paul E
Rating:
5.0
Customer did not leave a comment.
Brittany J
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
5.0
Place was excellent. Super friendly a d helpful.
Justin G
Rating:
4.0
Was very helpful Thanks
Mark W
Rating:
5.0
Quality customer service!
Seth L
Rating:
5.0
Customer did not leave a comment.
Mike C
Rating:
5.0
Customer did not leave a comment.
James R
Rating:
4.0
Radio didn’t work but I used my phone. It was fine. Maybe I didn’t know how to turn it on. I tried. It was all good.
Carolina M
Rating:
5.0
Customer did not leave a comment.
William g
Rating:
5.0
Keith was awesome, he was super friendly and even helped when we unloaded the trailer. I couldn't imagine a better experience from uhual!
Thanks Keith!
Alejandro H
Rating:
5.0
Customer did not leave a comment.
Jeremy W
Rating:
5.0
Customer did not leave a comment.
Ann r
Rating:
5.0
The person i dealt with was very friendly and helpful
Douglas P
Rating:
5.0
Again, the staff was very friendly and helpful. We used the same location a year ago. I wouldn't use anyone else as they are exceptional! Thank you again! The Schaefers
Kelli S
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Miranda L
Rating:
5.0
Everything went as planned. Great location and service
Mark R
Rating:
5.0
Keith was extremely helpful and went above and beyond to make my move easier.
Patrick O
Rating:
5.0
The person that was there was very very nice and very helpful.
Ashley B
Rating:
5.0
Customer did not leave a comment.
Paulette H
Rating:
5.0
The owner/operator of this U-Haul franchise was EXTREMELY helpful, cheerful and nice to meet. He got me the trailer that I needed, helped ensure it was mounted to my truck correctly and got me in and out very quickly! I really appreciate him!
todd p
Rating:
3.0
The best part about my experience with this location was the customer service. Excellent!
Reyan S
Rating:
4.0
Customer did not leave a comment.
John B
Rating:
3.0
Not a big place and harder to drop off equipment after hours
Gary D
Rating:
5.0
Staff was very professional and made the rental experience easy.
Anthony H
Rating:
5.0
Friendly and helpful service. No issues
anthony M
Rating:
4.0
Customer did not leave a comment.
Kim L
Rating:
5.0
Very friendly and super accommodating service!
Darren M
Rating:
5.0
Customer did not leave a comment.
JEFFERY M
Rating:
5.0
The gentleman helped me with both pick up and drop off was great to work with. His name was Kevin I believe.
Serena S
Rating:
5.0
Customer did not leave a comment.
Rico R
Rating:
4.0
Great customer service
Julio R
Rating:
5.0
Customer did not leave a comment.
Steven H
Rating:
5.0
Very nice and very helpful
Brian R
Rating:
5.0
Excellent customer service thank you
Cynthia S
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
Customer did not leave a comment.
Molly T
Rating:
5.0
Customer did not leave a comment.
Ginamarie B
Rating:
1.0
I wouldnt suggest this location to Osama Bin Laden. And hes dead.
But "Improve"? THIS location?? -- More like REMOVE (franchise license/contact/products)
JJ K
Rating:
1.0
rent a cargo van on 4/28/23 I have an appointment at 3:30pm and I have to wait outside for 20 minutes because the store was close, I get charge fot extra 20 miles and I return the van the nex day around 10:00 am and my recipe says I retun the van at 3:30pm. I just drive 5 miles for times I check the distance before start driving every time I'm an uber driver and I hold a CDL license I know my miles. I dont understand why I get charge 20 extra miles I don't think the people on charge of that location are honest. I just drove from 6200 W 10th st greeley co 80634 to 2400 47th ave greeley colorado 80634,lowes 4 times each time less than 5 miles
Ricardo V
Rating:
5.0
Customer did not leave a comment.
Linda H
Rating:
5.0
Customer did not leave a comment.
NANCY A
Rating:
5.0
Customer did not leave a comment.
Joel E
Rating:
5.0
Great customer service. I was in and out in 5 minutes. Definitely recommend to my family and friends
Rita R
Rating:
1.0
The manager of this location is extremely rude and abrasive. While I was waiting for him to check me out I was talking to another customer who had the exact same experience and has reported him to the owner before but obviously that didn't help. The man is
JAMES B
Rating:
5.0
Customer did not leave a comment.
NICLOE D
Rating:
4.0
Customer did not leave a comment.
Morgan W
Rating:
5.0
Customer did not leave a comment.
Scott D
Rating:
5.0
Customer did not leave a comment.
TRAVIS G
Rating:
5.0
Keith is an excellent and very helpful manager. Highly recommend. Thank you, Jim
JAMES A
|
Overall Experience
Rating:
5.0
This is the best value for your money in this area, but it is still double what we paid for storage in the DC metro area.
Hands down, this was the best staff experience and facility accomodations we have ever had at an outdoor storage facility.
Jennifer C
|
Overall Experience
Rating:
5.0
Keith the on-site manager has always been helpful in meeting our needs.
RORY H
|
Overall Experience
Rating:
5.0
Clean and secure. Thanks.
Anthony D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doug R
|
Overall Experience
Rating:
5.0
Manager and owner were very friendly and accommodating with my storage unit and property. Would highly recommend Terra West Self-storage and U-Haul!
RORY H
|
Overall Experience
Rating:
4.0
New mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.
RORY H
|
Overall Experience
Rating:
5.0
The employees were very friendly and helpful. I had only good experiences.
NATHAN S
|
Overall Experience
Rating:
5.0
They went above and beyond on a last minute need.
Joe G
|
Overall Experience
Rating:
5.0
Everyone was wonderful!
VERNON C
|
Overall Experience
Rating:
5.0
I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.
DEAN C
|
Overall Experience
Rating:
1.0
When I called to confirm my reservation, I was told that they do not even have the size that I reserved and that they do not do anything online. I was disappointed in the service and help.
Privacy R
|
First Impressions
Rating:
4.0
Loretta was very helpful. Unit was clean.
Privacy R
|
First Impressions
Rating:
4.0
Very helpful staff. Clean facility. Flexible hours. Secure.