Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easier to follow phone pick up directions. It took about 1 hrs after contacting a human to help getting the truck. She had to reset for correct time it was a mess.
Robin Bowden
Rating:
4.0
Customer did not leave a comment.
Anthony Rivas
Rating:
5.0
Will be using this drop off always
Susan Dillon
Rating:
4.0
Customer did not leave a comment.
CONNIE COWINS
Rating:
5.0
My wife and I had a very wonderful experience we have opened a PO box at this location
steve Mattice
Rating:
5.0
Customer did not leave a comment.
Shari Bernacett
|
Overall Experience
Rating:
4.0
Nice helpful people and easy access.
JOHN NICHOLS
Rating:
5.0
great people
Betty Ahern
|
Overall Experience
Rating:
4.0
Unit 39 shouldn't be rented to senior citizens. The slope of the cement is tooooo unmanageable for elderly people ‼️
Sincerely
Lynn Swope
|
Overall Experience
Rating:
5.0
Thank you
randy gardner
Rating:
5.0
We cleaned the truck up appropriately and the lady that checked up in was efficient and friendly. This was an appropriate experience. The hickory,nc location is a big box store experience.. a Walmart of rental trucks,, but, was a convenient location. That’s what they they had going for them. On the phone Steve was helpful. None of this was his fault.
Randy Wallace
Rating:
5.0
The staff at this unit was very helpful and helped us with good suggestions.
This facility did very well for my needs.
Very friendly. and business oriented...went over everything to my understanding.
Thank you
Kathy Queen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thadd Gifford
Rating:
5.0
Great service. Highly recommended.
CAROL SUMLER
Rating:
1.0
Very unprofessional front office.
Storage unit was infested with mice. Should be getting a refund, office person just laughed. No refunds given.
Jennifer Shadwick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Rowland
Rating:
1.0
Uhaul horrible truck not maintained!!!!! Horrible service!!!!!
Doug Cunningham
Rating:
5.0
The staff, Christy, was the best I've ever had the pleasure of communicating with in my life. I highly recommend this U-Haul center. Thanks!
Carole Sumler
Rating:
5.0
Customer did not leave a comment.
sarah marie Rice
Rating:
2.0
I had to take my own weed eater down and clear the front of my unit. Everything was always dirty and dirt on the concrete. The spring on the door was bad and had to secure it myself so it wouldn't close on me. I left the unit cleaner then I found it when we moved our stuff in.
Terry White
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward Cevallos
Rating:
5.0
Customer did not leave a comment.
Frank Mulholland
Rating:
3.0
Customer did not leave a comment.
lee Horne
Rating:
3.0
Customer did not leave a comment.
Scot Amorose
Rating:
5.0
Customer did not leave a comment.
Brenda Lowe
Rating:
5.0
Customer did not leave a comment.
Barbara Meyer
Rating:
5.0
No improvement needed
Robert Paine
Rating:
5.0
Nothing .. employees there were very helpful and professional, enjoying there job
JIMMY MCELRATH
Rating:
5.0
Customer did not leave a comment.
Daniel Manchester
Rating:
5.0
Customer did not leave a comment.
Rodney Elmore
Rating:
1.0
Diving thru the drives to the units is like being in a fun house, It is so tight and bad it felt like the tuck was going to roll.
how they ever got this passed by a inspetor is amazing.
Stayed 2 weeks and moved my stuff.
Paul Ellul
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Irvin Watkins
Rating:
1.0
Charge for extra miles even after I called and was assured I wouldn't be charged
MICHAEL ineson
Rating:
5.0
Office staff professional and helpful!!!
Brian Irvine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
coreena cayabyab
Rating:
5.0
I didn’t see anything that needed improvement the staff is very helpful !!
Brian Irvine
Rating:
5.0
Nothing
Kathleen Trynor
Rating:
5.0
not a thing! very nice folks to deal with!
Merlin Varner
Rating:
5.0
I honestly have nothing to add the woman was very friendly and made it super easy
Ricky Atha
Rating:
5.0
Best uhaul location I’ve ever been too, very fast, I was in & out in no time!
Chad Watkins
Rating:
1.0
Fast and easy.
Patrick Kern
Rating:
5.0
Customer did not leave a comment.
RAYMOND LOCKE
Rating:
5.0
Customer did not leave a comment.
Brent Watney
Rating:
5.0
Excellent customer service!
Patricia Anderson
Rating:
5.0
Customer did not leave a comment.
Michael Smith
Rating:
5.0
Customer did not leave a comment.
Altom Maders
Rating:
5.0
Trucks need cruise control!!
Keith Zaugg
Rating:
5.0
Might consider Cruze Control on the vehicles. If driving any long distance would not like for wire speeding or driving slower.
Walter Brower
Rating:
5.0
The staff was very friendly n helpful.
Gena Berkebile
Rating:
5.0
Customer did not leave a comment.
Michael Stephen
Rating:
5.0
Customer did not leave a comment.
Michael Labarbera
Rating:
5.0
Customer did not leave a comment.
ALAN BUCKNER
Rating:
4.0
Truck was dirty. Windshield wipers need to be replaced. Truck had a lot of miles on it but ran well. No cruise control????
Larry Shirley
Rating:
5.0
Customer did not leave a comment.
Cory clure
Rating:
5.0
Customer did not leave a comment.
Cory clure
Rating:
5.0
Excellent customer service, went out of their way to help.
Richard Stoffel
Rating:
5.0
Danika in the front office was great and made renting a trailer for the day really simple and fast.
Yolanda Palahniuk
Rating:
3.0
Customer did not leave a comment.
Ouida King
Rating:
4.0
Customer did not leave a comment.
Ilene Rountree
Rating:
5.0
Customer did not leave a comment.
david davis
Rating:
5.0
Very professional staff .. great roomy truck with loading .. Thanks !
FRANCISCO LOMBANA
Rating:
5.0
All good. Well maintained
CLAY FLYNN
|
Overall Experience
Rating:
3.0
Give me the money overcharged for your bad calculations on mileage. I'm glad I returned a day before I had to. Or I can't even imagine how much you would charge me 😡😡😡
Marie Espinoza
Rating:
5.0
Customer did not leave a comment.
Daniel Ffieldes
Rating:
5.0
Customer did not leave a comment.
Loraine franks
Rating:
5.0
The area and rooms are dirty. We had to set traps to kill mice, rats, lizards, and rattlesnakes. We let the management know but they did nothing. The entrance gate was stuck open for weeks. It's really tight trying to get around in the facility.
Ronald Pollizi
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Richard Beauregard
Rating:
5.0
Nothing really enjoyed the experience the lady that helped me was great very had me in and out quickly
Mikel Wand
Rating:
3.0
Customer did not leave a comment.
Erica Polson
Rating:
5.0
Keep up the great work. Thank you for all the help and service.
perfecto rossy
Rating:
5.0
best storage i have ever used excellent service excellent customer service.
KATHLEEN JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DavidandorTammy Ravenberg
Rating:
5.0
Customer did not leave a comment.
cherri perry
Rating:
1.0
Don’t tell a customer 24 hours in advance that you don’t have equipment they reserved over a month ago. I could have saved over $1000 renting thru budget if I had been willing to get my equipment from Vegas. Instead I chose uhaul to stay convenient and in town. But I still had to drive 1 1/2 hours away to get my truck and transport. Then at pickup in golden valley, the lady tried giving us two trucks that had flat tires. Our transport ended up needing a new tire.
After my experience, I deserve some compensation. This company charges people a lot of money. And we’re already in a tight situation. I should t have to pay for that transport, and I should receive a significant discount.
Kara Carothers
Rating:
5.0
Customer did not leave a comment.
Terry White
Rating:
5.0
Customer did not leave a comment.
John Rolfe
Rating:
5.0
Once again I'm thankful for my local U-Haul rental agency. I needed to move a motorcycle and they furnished a trailer made to do just that. The employee was friendly, helpful and assisted me to hook the trailer to my pickup truck. Upon return she was again right there to assist dropping the trailer and to make sure I was fully satisfied.
Tom Hunsicker
Rating:
5.0
Facility and equipment were very clean. Equipment was ready upon my arrival. Staff was very helpful in hookin up equipment to my pickup truck. When returned, staff made sure I had a good experience. I will highly recommend this location and use them again.
Tom Hunsicker
Rating:
5.0
Golden valley kokopelli uhaul were very nice, professional and accomodating.
Kathleen Koehl
Rating:
4.0
THEY ARE DOING A GREAT JOB THERE THEY ASSISTED ME WELL ANSWERED ALL MY QUESTIONS
Richard Bass
Rating:
5.0
Customer did not leave a comment.
Wayne Porter
Rating:
5.0
Customer did not leave a comment.
Michael Morrill
Rating:
5.0
Customer did not leave a comment.
Juliette Cowall
Rating:
2.0
Have trailers ready and safety checked. Had i flat and two tires worn down to the wear bars. Also light wire was worn and cracked.
gene wirkus
Rating:
4.0
Customer did not leave a comment.
tammy lewis
Rating:
4.0
Customer did not leave a comment.
SYLVAIN LAMONTAGNE
Rating:
4.0
My experience is usually very good in dealing with Uhaul. Very competitive pricing too.
David Williams
Rating:
4.0
Friendly, great customer service, ,don’t change a thing!
Alex KeelSr
Rating:
5.0
Nothing, this location has excellent service and she is very knowledgeable and went out of her way to answer all my questions.
Karyl Kading
Rating:
3.0
Hire more people.
moices pena
Rating:
5.0
Customer did not leave a comment.
Robert Jewett
Rating:
1.0
Employee lady was not helpful at all, went in for a pick up i greeted myself and she didn’t, she immediately gave dirty looks to me and the people i was with, she gave me the keys and said uhaul was next to the fence i had to figure out which one since there was more than 2 uhauls next to the fence. Uhaul front window was extremely dirty i cleaned it myself two times. She gave me the wrong contract paper and i had to call the uhaul customer service number. Overall bad customer service from the kokopelli storage location in Golden Valley.
Maria Alvarez
Rating:
5.0
The front desk person was very friendly and helpful. She even hooked the car trailer up to the truck. Overall it was a very Great experience.
Daniel Moody
Rating:
2.0
My truck was not at the location I rented from, so I had to go to this location . When I got it and tried to fill gas, the gas cap would not open. Gas attendant told me to return the truck it was jammed . I drove the the closest Haul instead of adding so much mileage to return the truck when they didn't have any others there . The Uhaul I drive to , did not help me at all . I had to wait 2 hours for roadside . Right off the bat the experience was awful . I was charged for extra hours and mileage due to the problems with the truck .
Dawn Anderson
Rating:
5.0
Customer did not leave a comment.
Stephen Mallen
Rating:
5.0
DJ was very friendly, sweet, and helpful. Side note- U-Hauls are hard to drive when you are only 4 ft 11.
cheyenne Middleton
Rating:
5.0
I recommend when ever renting a trailer or car hauler inflate tires to recommend rate car hauler 55 psi
Never assume that it was done ,this will greatly improve your mpg
On my truck pulling a tam-den trailer i got 16 mpg
Gasper Garcia
Rating:
5.0
Customer did not leave a comment.
LOUISE WOOD
Rating:
5.0
Customer did not leave a comment.
Sharyl Kuehnert
Rating:
4.0
I called and left message never got a call back, but stopped on my way out and they had what I needed.. Was nice and helpful, but it would have been nice if I knew before I left my house that they had what I needed. Luckily I was going in that direction.
Rhonda Espie
Rating:
5.0
They are really nice here and always polite! Clean and safe place to store your belongings!
Nancy Echeverria
|
Overall Experience
Rating:
4.0
Better customer service of Judy
Patricia Hansen
Rating:
5.0
Customer did not leave a comment.
Jane Caiati
Rating:
5.0
great customer service very nice staff always helpful
Kathleen Jackson
Rating:
5.0
Customer did not leave a comment.
Bernard Miller
Rating:
5.0
East to find!
Sharyl Kuehnert
Rating:
3.0
Hire people that know how to maintain the equipment loaded my wives car on the trailer went 33 miles had a blowout we had to wait two and a half hours to get it replaced and as for the lady who rented it to me she had the personality of a nat
Joseph Burk
Rating:
5.0
Customer did not leave a comment.
MICHELLE FORTUNE
Rating:
5.0
I only needed the extra storage for a few months while moving but will use Kokopelli again if the need should arise
WALTER PHILLIPS
|
Overall Experience
Rating:
5.0
Dear owner, I am Frank Jones and worked for you a few years ago and you recently sent me a offer to come back to work for you again. I was living in Washington State at the time and not available to accept the offer. I have moved back to the Kingman area and would love for another offer to work for Kokopelli Storage again. Please contact me to review options.
Frank Jones
918-924-0468
Thank You for your reply
Frank Jones
|
Overall Experience
Rating:
5.0
Very nice place for storage. And staff was very helpful
Estine Wells
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Davies
|
Overall Experience
Rating:
5.0
Restroom needs repair.
neil macdonald
|
Overall Experience
Rating:
5.0
It was poorly designed.
Dee Glon
|
Overall Experience
Rating:
5.0
We had this unit for a year and it mailbox for over a year. All our packages were handled with no incidents and our storage units were clean and dry! The manager is a very nice woman and knew us by our names and unit numbers, highly recommend!
Jennifer & Tom Phillips
|
Overall Experience
Rating:
5.0
Very nice
Steve Ryder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Lancaster
|
Overall Experience
Rating:
5.0
The drawback was the layout of the units. The slope of the ground dictated a too narrow road which was angled down on one side and the other was not flat but wavy. Hard to load unit and worse to unload. Otherwise all was good.
Jean Javier
|
Overall Experience
Rating:
5.0
Criminals!
DON't PAY IN ADVANCE!!! NO REFUNDS!!
(read the fine print because they won't tell you upfront they will take your money and if you ask for one tell you "its in the contract".
I paid 3 months in advance ( $450 cash) and never even entered the property or even looked at my unit because after 3 weeks of trying in vane to get someone to help me move my stuff from los angeles i decided to wait until summer .
After i explained my situation i asked for a refund of the remaining 2 months but she told me NO REFUNDS SORRY!
BAD BUSINESS !!
Ron Barnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HAWANDA LONG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael & Kristie Poulson
|
Overall Experience
Rating:
5.0
Had a great experience here- quick, efficient, accommodating. I would use again for future storage needs.
Jennifer Jeans
|
Overall Experience
Rating:
5.0
Please forward my mail that is in my box as of this notice, as per my conversation with your employee this week. Due to the Covid restrictions and no longer having property in Golden Valley, AZ I will not likely be in the area again and certainly not on a long-term basis, unfortunately.
Thank you again for your superior service and accessible facility. You are professional while being personable. I never felt like a # but like a person!
Blessings in the new year and beyond. If I ever need your services I will be sure to contact you again.
Ruth Smith
RUTH SMITH- CZERNIAK
|
Overall Experience
Rating:
5.0
No other comments!
Vera Attebury
|
Overall Experience
Rating:
5.0
Different storage unit! Sorry!!!!
Joelle Comeaux
|
Reservation
Rating:
5.0
Very friendly and we rented an extra space and a mailbox!
Jennifer & Tom Phillips
|
Reservation
Rating:
5.0
very friendly and helpful.
Billie Whitaker-Klein
|
Reservation
Rating:
5.0
Great Service
Dean Arndt
|
Reservation
Rating:
5.0
The lady there working what's awesome she was very cooperative and helpful the move-in was really smooth and I'm totally satisfied I recommend your place to anybody
Roy Neff
|
Reservation
Rating:
5.0
Professional, courteous, and clean run facility that's easy to get to right off the hwy. Definitely has made my move to the Golden Valley area a lot less stressful. Thank you!!
Jay LaPointe
|
Reservation
Rating:
5.0
I had to cancel the storage unit reservation so never really interacted much. What I did find was excellent customer service on the phone.
Keith Heitzman
|
Reservation
Rating:
4.0
Staff was always very friendly and professional
MICHELLE VALENTINE
|
Overall Experience
Rating:
1.0
I was with these guys for around 8 months, I never had a late payment one time. Yet that didn’t change them from putting locks on my unit 1 or 2 days before my payment was due.
JOE MARTIN
|
Overall Experience
Rating:
5.0
Awesome place! I will definitely use them again if I need another storage unit or to rent a Uhaul! I'm very satisfied with them! 😀