Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
The clerk took 30 minutes to check me out...had to run my credit card twice, did not know how to use the scanner. Nice enough guy, but very slow to process.
it was a last minute rental, and it was a great experience!
I was supposed to receive a receipt via e-mail for an insurance claim as the computer was down when I checked in the truck. I have not received the receipt as yet. Please forward a receipt. I was also charged for fuel in the amount of $17.50, and this is incorrect since I returned the truck with the same amount of fuel in the truck when I rented it. Please credit my account with $17.50. I tried to answer the email that was sent re the fuel charge but the mail contained an error and when I attempted to send it it was returned as undeliverable.
Nothing . Excellent experience . Nothing broken and no issue with vehicle . Mileage allowance and prices reasonable .thanks
Actually talk to the customer returning the truck rather than just say, "Leave the keys on the desk.." then go back to whatever it was they were doing. It really made me wonder if the truck would get checked in properly or if I would be charged for something that happened to the truck after leaving it at the location. A simple walk around with the customer dropping off would go a long way for peace of mind.