Customer Reviews for LWM
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of LWM
I appreciate how quickly the check out and drop off processes were!!!
I was not shown the truck was given the keys to go retrieve it along with paperwork. The gas gauge showed 3/4 not 7/8 like the paperwork said. The owner was busy with another customer. And I was pressed with moving. We went 10 miles round trip. I put gas in and it showed 7/8 where it should have been in the first place! I have the bank showing the shell gas station down the street. I should not be charged for 7.70 in gas that was never in there the first place. If the owner would have walked with me around the truck and showed me the proper milage and gas, I would not have to write this bad review. When I went online I reserved the $19.95 a day truck at this location. Received a print out. When I got there he put me in a bigger truck didn't tell me. Didn't go over any paper work or nothing. Just gave me a key and that was it. I should receive a refund for gas that was never put in the first place.
Nothing to offer as this location was great place to deal with
Uhaul is a side business for them. Had to wait 20 minutes before they would check me out due to customers for their other business. They took my credit card and drivers license even though I performed express check out. I question my information remaining secure if they are using a person laptop to enter my info to your website.
More focus on the customer
The clerk took 30 minutes to check me out...had to run my credit card twice, did not know how to use the scanner. Nice enough guy, but very slow to process.
it was a last minute rental, and it was a great experience!
I was supposed to receive a receipt via e-mail for an insurance claim as the computer was down when I checked in the truck. I have not received the receipt as yet. Please forward a receipt. I was also charged for fuel in the amount of $17.50, and this is incorrect since I returned the truck with the same amount of fuel in the truck when I rented it. Please credit my account with $17.50. I tried to answer the email that was sent re the fuel charge but the mail contained an error and when I attempted to send it it was returned as undeliverable.