Customer did not leave a comment.
Robert G
Customer Reviews for Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that I was returning the u-haul was under the influence.
Eric TTraile wiring extensionr adapter wire was pinched in tailgate closure requiring me to fix on the road.
DAVID TI rented a 10' truck on the 21st and the rental process was pretty straight forward. I provided my credit card and drivers' license. On the 23rd when I rented a van I had to take a selfie and pictures of both sides of my drivers' license. Not having to do that before I tried three times unseuccessfully until the employee grew impatient and demanded to do it for me. DO your processes change that much in 48 hours or is it a different requirement for a different vehicle? The employee was no help at all. It was a maddening experience. If you had a decent rental alternative I would jump to them in a heartbeat. I know people misuse your equipment regularly and I don't know your business challenges, but it seems to me you don't have enough competition.
Colin MVery efficient operation. Quick and friendly.
Lawrence HWe had added a furniture dolly to the online reservation but wasn’t in the van at pick up. We had to clean and sweep out the back before putting any furniture in.
Jiana SVery slow customer service, drop off took way too long, no communication
Robert ECostumer service -10 there is this dude who has not attitude to help at all with the check in time . I saw how he treated the word another costumes just because he ask where he wanted to leave the truck . Illl never coma back to this location . Train your employees you can do better
Manuel C👍no need to speak 👍
Kim LFriendly and helpful morning attendants. Rude and unhelpful late afternoon attendant. Trailer was acceptable but difficult to open with a sticky door latch and rough roller.
Matthew MNo complaints. Will rent from them again.
Lida BI was not clear on checking out process and the staff didn’t give us information
Toshiya KService was good in the mornings…. It was customer service (at a gas station uhaul) not so much when I dropped it off …the guy was mad about working or being there …….i don’t know what his name is but he’s really not happy about his job or maybe he had to deal with an asshole customer before me or maybe his mother yelled at him for not cleaning his room last night but for whatever reason he was mad :( So please customers be nice to people who have to work more for little money …..even if customer service is not that great don’t be an asshole to people who have to work in customer service for shiity ass customers Thank you :) and have a wonderful day !
Saroeun KThe truck and rentql were fine. The two individuals at the facility were uninterested in the process.
DAVID RHave a more outgoing customer oriented employee! The young man was NOT rude or impolite, he just wasn’t outgoing and customer service oriented at all. He did his job just fine I just wish he was more outgoing.
Paul TOne way trailers
John KKeep up the thoughtful, and excellent service.
Jeffrey HYour price is too high … I wish that you should get good competitive rental trucks
Jayakumar RVery easy and efficient check out. Convenient location.
JOHN GI was charged 493$ extra becuase people messed up rental info. Still waiting for refund
Radu Ido not charge me 474$ because I did not return equipment to same location when obviously I did (you guys have video recordings...) Waiting for my return and apologies for the time I wasted with CC company and UHaul folks.
Radu IThe people at this location were fine. My problem is that my reservation was moved to this location by your reservation department because the location where I had made my reservation (which was adjacent to our self storage facility) "did not have the equipment" I had ordered (your smallest box truck). However, when I arrived at the storage facility, there was one sitting right in front of it. When we returned later in the day to place what we were moving back into our storage locker, it was still sitting there and I have a photograph to prove it. This charade cost us significant time and additional mileage fees to complete our task for the day. Your customer service line will get a phone call soon to register my formal complaint!
William ONo comments
Michael ZI was charged Insurance when I denied for it at the time of delivery and that wasn't removed from my order when I was assured that it would be dropped and got added by mistake. Need to abide by words as I'm now sending back n forth mails to U-Haul to get that dropped.
Vikrant PThings went well.
Karell SI am using your location whenever I need a moving truck. In general I’m satisfied. I rented the truck and I don’t think it was clean. Mud on the floor and a fork. So I left the same muddy floor and removed the fork. I suppose it is the standard for a clean van.
Beata BInterior of trailer was clean. Exterior was very dirty. Responding about the filtly trailer exterior, the single person on staff during a very busy time replied, "it doesn't really matter..." It was the only trailer available. This person efficiently checked me out and mounted the hitch and connections. The interior of the small retail space smelled strongly of long-term body odor with just the two of us in it.
DAVID DGreat customer service
KB BN/A
AJAY BThe attendant was extremely rude, unhelpful, and condescending. He would glare at me when I would ask for clarification or when he didn't understand what I was asking. The gas station was so run down and dirty I wouldn't even fill my car there.
Colin PPerson in charge was extremely helpful.
BRIGIDA ATruck was dirty inside. Had been side swiped and had body damage to back and side.When tried to report on line it would not upload. I have older smart phone and think app was too big for phone. Attendant had to use his phone to complete.I was not provided with any email or paper copy of report of body damage for proof. When I tried to check in on iPad, it wouldn’t go through.
Deborah WTruck was dirty inside and out. Fuel was barley over 1/4 tank. Not what I would expect from Uhaul.
KEVIN Hhorrible. I left one sheet of bubble wrap and get charged 45$ for a cleaning fee? Fucking nonsense. Not coming back.
Max BConvenient. Great store hours. Tried to use ap for afterhours turn in but it wouldn't pick up my location and truncated process. Had to call a call center to an agent to record check in. Probably wasted a half hour in the process. Otherwise truck worked well.
Michael BKeep up your good customer service
Chemeda TWhen we got there, Scott was rude and said they didn't have a reservation for me to pick-up a trailer, even though I had written confirmation of my reservation. He also said they don't have any additional trailers on the lot. I walked away and called the U-Haul rep I had spoken to the prior day. She said I do have a reservation and the Bellevue location does have an available trailer. I asked the phone rep to call Scott and advise him. I then returned to the Bellevue site and Scott agreed that I have a reservation. He didn't apologize, He simply told another employee to get my trailer. Terrible service.
LAWRENCE HBEST UHAUL I've rented from!
Talaesha WThe cleaning of the vehicle wasn’t completely clean, but nothing to complain about
Roderick BSend a receipt of final bill. Have available parking spots for those that rent for the day. All the parking spots are taken up by employees. I wouldn’t recommend because of the lack of parking and having to walk across streets to park.
Brandeis LThe truck had a bent bumper and I was asked to approve condition of the truck when I picked it up. I elected "Disapprove" when prompted to approve a picture of the truck as it did not show the bent bumper. It asked to upload a current picture as the reason for my disapproval but when I clicked on the link to take a picture, it did not work. When I went in to talk to the attendant, he was not there. There were a line of people waiting. I took my own pictures. The bed of the van was so dirty I had to stop and purchase a mattress cover to keep the bed I was transporting clean. Also, there was no onsite parking so I had to park on the street and walk back to the gas station to get the van.
Ruth KVery nice guy at desk, handled all paper work, got truck ready immediately. Very quick service. Thank you!
danny cThe customer service at the location was very poor. I stayed outside in the rain for one our trying to use the online app to return the uhaul which was not working, The cashier refused to assist despite finding him at the store, he said his time is up and I should step outside and do it there so he could close the store. I would recommend going to onother location but not this one,
Jane WThe pickup location was changed and I did not get enough notification. I had to rebook a bigger truck for more price for no fault of mine. The associate wasn't very accommodating either
Rohit GThe van requested was ready at the reserved time and had a full tank of gas. There was some damage on the passenger side door that was not reflected in the online photos, but i quickly uploaded takine on my phone; this is a really nice feature of U-Haul app. Staff were helpful upon the return of the vehicle and allowed me to leave it at the pump; this was welcome as the parking lot is a litte tight and I'm glad someone else was going to park the vehicle. All in all, a positive rental experience.
Chris JGERAT service at all his location from both ends of the trip…very efficient and polite however There should have been more gas in the vehicle There was less then a 1/4 tank and it wasn’t enough to go the need 80 mile round trip
Samuel BEasy
Barbara WWas charged a cleaning fee after returning a truck clean. After calling in to ask why they charged me the worker said “I can’t remember why I charged you, it’s been a long time.” It had been an hour. I was also charged for four gallons of fuel after refueling to where it had previously been. Not only is the fuel more expensive per gallon as one would expect, but also there is a $30 fuel service fee. For 4 gallons it was $53 of charges. They are literally located in a gas station. This is excessive. After calling in to the 1800 number because the employee said he couldn’t help me, the customer service agent said that price didn’t seem right either. Terrible service, and it seems very sketchy like they are charging for no reason. Never coming here again
Curtis SThe truck we rented had a major issue with the wheel barrings. ? I would like to think that the person that rented before us chose not to tell UHAUL about this issue. In the alternative if they actually told UHAUL and then it was rented to us that would really make me wonder about this location. The other frustrating thing was the drop off after hours. The last time i had to do this the process was easy/simple. I cant recall if it was an online process or just filling out some forms. But it was simple. This was crazy burdensome...ridiculously burdensome. It is a terrible process. I felt like i was doing the work that a human should do. Why do i need to take 10-12 pictures of the vehicle. I know what the rules are. If my gas tank was low charge me. If i scratched the vehicle you'll see it. Come on....that is a stupid process. The other frustrating thing was that I had a reservation for 2:30 but the vehicle was not ready until 3:17 or so when i was called. That caused great inconvenience. That being said, the person working the desk was more than fine and called me as soon as it was ready.
ronald h