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Segrid R
Customer Reviews for Lake Murray Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hours did not match reservation
Robert BEasy check in and out.
Janet AThe woman who assisted me was very helpful.
Kenneth BOverall, I had an excellent experience and my interaction with Janet was very pleasing. The location left something to be desired as it looked abandoned.
nathan cVery accomodating and polite
Andrew DThe lady that worked there was extremely nice and helpful. We got tied up and lost track of time before our pickup time. She called me as a polite reminder that we were late and was super accommodating about us needing to push back the pickup time a little.
Erick OWe dropped off after hours and had to unhook the trailer in the dark. Would be helpful if they had done sort of lighting!
MARTIN HThe worker who helped me was wonderful and so friendly!
Sarah AThere are three locations within 1/4 of a mile of Lake Murray self storage. This property needs work and two of the three locations have steep driveways which make pulling a trailer more challenging. Given more knowledge ahead of time, I probably would have picked a location which was easier to rent the equipment. The 6x12 trailer was in better shape with newer tires/rims.
Michael SThe mobile dropoff seems to have worked.
Danny CThe service at this location is poor. This is a rental pickup only location, and the attendant was not competent at handling the transaction. She did not think I had made the correct type of rental, so she tried to override it. I had to give her some of the information three times as she tried to set it up. I had booked and pre-checked in to minimize pickup time. When she attempted to put the reset to my original request, the base rental rate increased by $35. She couldn’t figure out how to fix it. She contacted an area field manager who attempted to walk her through correcting it. They still were not able to fix it.
Robert AThe lady was very friendly, however she had other customers and a dog inside and would not let me in to complete the reservation. Also, there was a lock on the back of the truck that we never got the code for and when we got to the place to pick up the items it took longer than it should because of the lock.
Brianna MThis location was so very helpful & dependable. Uhaul.com was NOT dependable and I was very disappointed in their customer service. The Lake Murray location representative (Janet) was AWESOME & very kind, helpful and understanding. Call direct to this location for GREAT service! Do NOT use Uhaul.com.
Alicia JThe customer service representative was exceptional (I wish I could remember her name) .
Erika STrailer needs periodic service. Staff and location are top notch otherwise.
Thomas FScheduled with one location which Vance Horton was great and offered help. Then text sent me to another location and personal there not helpful. Couldn’t help us with lifting trailer as Vance had promised. Ordered open trailer and got closed in one. Trailer lights weren’t working at first and was told wasn’t compatible with our plug. But it did work after resetting the plug. Wanted call back number and she gave me the wrong number. Horrible experience.
Earl eWorst experience ever
Richard CWe called several locations and got nothing but the run around. The location near our new home was a dump and at 3 pm nobody was there. A sign left on the crappy door that said be back at 2pm.
Paige ENot one thing fast service and got the job done
Marty BEverything went well,fast service.Will def recommend.
elizabeth aThe AC compressor or something related to the air conditioning died on the very warm day that I was traveling. It was exhausting trying to finish my trip with heat from the dog house on my feet and temps above 95 F in the cab.
Megan HEasy in and out, quick service.
Kathy LThe gentleman running the location was great, easy to work with, very personable and helpful. Easy in and easy out, no muss, no fuss. Would certainly recommend and use this location again. Vehicle was in good condition, very clean, gas was full, A/C on and waiting!
Joseph CThe office was dirty and didn’t smell well.
Stephen LThe entrance/exit was awful. Truck and trailer scraped due to steep road.
Pierson HSuper easy and fast. Staff was very nice and helpful.
Amanda BGentleman working at location was friendly, informative and represented company well.
HEATH SVery narrow area to return at, had to slide a 20 foot truck in between 3 trucks awaiting pick up and the wall. Didn’t have proper signage for U-Haul, except the key box.
Madison SEverything was great
Ronald WThey were both friendly and quick.
Demetrice OStaff very professional..respectful..and hepful..
Carlos GThere was a last minute change in my pickup location. UHaul called me to advise of the change. I was driving and asked that they email me the location information. Well, I didn’t get that email BUT fortunately the new location called me to ensure I knew where to pick up the truck from.
Susan PTrailer looks very old, rusted wheel, friends following me said all lights not working. Website rerouted me to this location although I changed to a more familiar location several times.
ALEX RThe agent was professional, friendly, and helpful. She made the process easy and enjoyable. I will definitely rent from her store again.
Wayne SAshley was super helpful throughout the whole process. Much appreciated!!
Ashley BVery friendly and competent staff here.
Deborah DThe young lady running this place was hands down the best experience with uhaul, I have ever had. She called me twice to keep me up to date with the truck. I will only go here from now on for uhaul rentals.
ryan fAshley was amazing! Very knowledge and helpful with all the questions. Most importantly, she was so polite and kind! We need more of that in today's world. Thank you Ashley! We'll be back because of you
ANGELA SThere was a lot of play in the steering wheel, maybe needs to be checked out. I was told I would get 40 miles free and was charged for the full amount. Ashley from Lake Murray Uhaul told me that Tim from Home Town Motors had given me 40 miles free because the truck was over 20 miles away for pick up. Contract # 93789568
MARY CSales person very nice. Office smelled badly of cigarette smoke. No smoking while I was in there, but very heavy smell. Most people may not notice, but I am very sensitive to cigarette smoke. Again, sales rep was very nice and helpful. I would return again if I need another trailer.
KENNETH HShe did a great job of trying to smooth things over from the terrible reservation experience.
ROBERT BTruck cab had dog hair in it, and the passenger cab window had dog slobber and nose prints all over it.
JAMES MAmazing staff
Max GGreat experience!
Scott SAll good
JOHN BAmazing manager
MICHAEL MOutstanding manager
MICHAEL M