Nothing
kyle b
Customer Reviews for Chair City Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you very much, pleasure to have business with Gardner UHaul.
Peter KSeamless process as usual Thanks
Rick GCreate customer accounts, if customer approves, with basic info retained for quicker check out on future rentals.
Kevin BBe a bit more specific with all of the additional "fees" and add-ons. Overall, the experience was great, and the service provided was outstanding. I would rent from this location again.
Eugene SEverything good
Daravanh CWill rent here again.
Kevin BHave more space for customer parking + drop off area outside.
Thomas AGreat service. Got the truck I needed, clean, drove well. Overall. Happy. Thank you!
Benjamin LSundar runs a very good UHAUL location!
Paul DIn and out need the vehicle for 4 hours. Very happy.
Michelle HIt’s not a complete uhual and seems a bit sketchy. Also had someone help me book a uhual and then when I had the uhual I got a text message saying the complete wrong information. It was not simple and easy.
REIS LNice people, great service and I would use them again.
Craig RVery difficult to hook up the Uhaul. Why is there no wheel to crank up to put on the hitch? The thing weighs a ton and I nearly got a hernia! Took me about 20 mins. to get it on the hitch!
Joseph BEmployee was not very helpful. I had to manhandle trailer and attach it to my truck by myself. Employee really had no idea on how to attach trailer and safety chains. It's a good thing I was able to find the attachment instructions.
Brian BWas told after turn in that I had to decline the $15 moving insurance payment, which I didn't know I was signed up for, after I was billed for it. Staff said that multiple customers have been complaining about it, feeling as though the terms are not properly discussed and the fee is a sneaky footnote.
Jessica GAgain. what with me doing the self check out? Also, I got charged extra despise returning the truck with more gas that it was giving to me. Such a disappointed experience.
Amanda SCan’t think of anything
Monaca SCabin smelled strongly of cigarette smoke. Truck was clean overall. Pick-up and drop off were both simple.
Matthew VThe location used to be a store, and it’s a dump. The representative is very nice and helpful though.
Gary NThe building is a disgusting mess , the clerk has no idea what the costs of rental are , the tires on the truck I rented needed air in them. When I returned the truck another customer in the building threatened me. Overall the place is a mess and it is evident why no business has survived in the location.
Steve GAmazing people with amazing service!
Maria CThe person in charge was very pleasant and helpful.
Linda DVery kind ind and helpful
Kristina GExcellent and efficient customer service!
WAYNE MThe woman working is a conspiracy theories that called my brother Osama bin laden and then started talking about 9/11 conspiracies. Upon returning the truck she attempted to overcharge our mileage.
Danielle WEverything was fine.
Harry VMake sure you are taking good care of your franchisees; I always ask they are being treated and they ALL say- not so well. They are your conduit to good PR and corporate financial health, don't keep abusing them!
David PThe uhaul employee was really kind and nice I had a overall good experience.
Timothy HI highly recommend using the services of the UHAUL in Gardner, MA. The owner was friendly and efficient taking care of the paperwork . I paid $1.09/ mile plus $15 for insurance and $19.99 for the truck . All I had to do was put in the gas I had used and drop the key off and my receipt was waiting for me on my computer when I got home . Moving is usually stressful but I found my experience with UHAUL Gardner to be stress-free ! Thank you my friend, " Stress-Free Lance "
Alanson PGood cust service
Jojn VVery professional and accommodating..
EDWARD GGentleman was very helpful in providing directions to our destination.
scott pFast and friendly service.
Daryl RMake sure to have employee that really understand customers,
ILia LThe employee pick up the phone and greeted me nicely and explained the whole process for dropping off the truck after 7:00 pm. She was very nice and well trained.
Mercedes RThe gentleman who helped us was outstanding! Friendly , kind, great sense of humor , prompt and everything was well explained to us . We are recommending the UHaul services at Union Square in Gardner , MA to our friends and family .
SHARON YSuper friendly and helpful staff.
Ronald AHands down the worst location ever, no service, phone number doesn't work, when you call the phone number on the door it goes to a voice mail that isn't set up and you can't leave a message. Lock box located on the side of the building where no one can see it. you call this a uhaul place - I call it a shit hole parking lot with no service, next time i'm going Ryder at least they care about their customers.
Sandra AEasy to drop off
Thomas SOwner was very nice, professional & knowledgable.
MARGERY KTake U-Haul name away from this location. It was absolutely horrible. It was a young kid who didn't know half of anything what he was doing. I think he was high. And I did try to call to me before hours after I had the U-Haul to ask him some questions try and extend my contract day I couldn't get a hold of him he had no email setup no phone number I text him called several times on the number he gave me. I finally emailed customer service they got back with me stated someone would get back with me through there. No one and I repeat no one ever got back to me. When I finally talked to someone at Customer Service headquarters in Arizona which I finally called and they resolved my issues perfectly I have no problems with you all it was this location. I asked that guy what would you have done if your truck is blown up on the side of the highway and I was trying to get in touch with you because the next time I heard from him was when I was late returning my truck the next day he wanted to know where his truck was. I had already extended my contract through customer service in Arizona, I'm like sir did you even look up my contract before you called me. I would never deal with this location again ever. And when I went to return the truck we parked it the light was on stating open but there were absolutely nobody inside no lights on so I don't think they were open with no phone number to call either. I rate this location a negative 10 out of 10
Sonia CThe back opening was frozen shut and I found that we couldn't open it. I drove back to the pickup location for help; proprietor wasn't there, he had gone to a bank 25 minutes away and we had to wait for an hour for him to return. We switched trucks and the rest of the trip was ok. The cost was more than I anticipated, the person I had initially spoke with did not tell me about the mileage charges.
Paula EI felt it was a pricey and unprofessional. I wasn't told about any deals, got charged for equipment I did not need and wasn't told the price for a few extra hours and wasn't asked for authorization for U-Haul to take more money out of my CC for the few extra hours I needed the truck for. Then at drop off I was told I was all set then when I left more money was taken out of my CC without my authorization.
Danielle WBe more accurate with mileage. Got charged 1/8 tank of gas that I never used.
Brian MOwner was very helpful getting me checked in when the app didn't recognize my location. Easy drop off too. Will use this location again.
Melissa LCheck-in took over 20 minutes. Breaks on vehicle were very poor. Took almost 30ft to come to a complete stop. I mentioned this to the uHaul associate when I returned the vehicle.
Colleen R