Customer Reviews for Lancaster Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lancaster Self Storage
Better singage. Went to the wrong location just two miles down the road.
when I first called I had asked for a different location still not sure how I ended up here. They did take care of my needs at this location.
There was no one there when I dropped off truck, key drop not clearly marked.
Seamless experience. Very pleased.
Thank you for your kindness and friendliness. It was so appreciated.
told the gentleman behind the counter what we went through at pickup. He apologized on uhauls behalf. This is what a uhaul employee should be like
Excellent! No issues at all
Place closes at 5, but there was no mention on the website. The guy drove up 20 minutes after we called and gave us a storage unit. They ran out of the 5x5 size, so we got a 5x10 for the same price.
The website said 24 hours access however at the store it said gate hours were only to 7pm. Will be canceling the reservation because I need access later than that
Helpful friendly staff, clean facility
This place was very helpful, though due to a mix-up I didn`t end up using their services. They were quite friendly, though. Prices were good, too.
Staff are very helpful and pleasant. Units are clean and easy to access
The person managing the place was VERY nice and helpful. The only reason it's not a 5 is that only being able to access until 7 PM has made it difficult for me to get everything in there.
The owner was very nice and helpful when it came time for our move-in. The facility was clean and in good condition making us feel like our belongings would be safe.
Easy to rent, friendly and helpful staff
Fast, easy move in. I would recommend this place to others
Had no problems. My original request was for a 5/10/8 and they didn't have that size, so they gave me a 5/15/8 at the lower price. Great customer service!
The storage unit was clean and the move-in process was very easy. The customer service was good as well.
Storage facility was clean and accessible. Also the staff was friendly and helpfull.
Everything went smoothly! Thanks!