Customer Reviews for Lancaster Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lancaster Self Storage
I'm a little upset with the fact that there was NO windshield washer fluid in my rental. This proved to be quite irritating and dangerous as the bugs began to plaster the windshield.
Truck was in horrible shape mechanically. Will never do business with you again.
Fuel level was off....not in my favor
make sure radio station of choice is on at pickup time
N/A. I cancelled my reservation.
Staff was extremely friendly and welcoming. I have used this storage location in the past and will continue to use it in the future.
All rentals clean & new looking.
Employees were knowledgeable & helpful. Answered all questions.
I loved the cargo van I rented. It was brand new and ran great. I also appreciated that the gas tank was full, it was easier to fill the tank back up than to guess how much fuel to put in when they rent you a truck with less than a full tank.
Clean facility and convenient to get to.
Glad for the drop key box. Good idea.
Joel was excellent to deal with--very patient considering he has probably heard the same questions over and over!
Excellent! No issues at all
Place closes at 5, but there was no mention on the website. The guy drove up 20 minutes after we called and gave us a storage unit. They ran out of the 5x5 size, so we got a 5x10 for the same price.
The website said 24 hours access however at the store it said gate hours were only to 7pm. Will be canceling the reservation because I need access later than that
Helpful friendly staff, clean facility
This place was very helpful, though due to a mix-up I didn`t end up using their services. They were quite friendly, though. Prices were good, too.
Staff are very helpful and pleasant. Units are clean and easy to access
The person managing the place was VERY nice and helpful. The only reason it's not a 5 is that only being able to access until 7 PM has made it difficult for me to get everything in there.
The owner was very nice and helpful when it came time for our move-in. The facility was clean and in good condition making us feel like our belongings would be safe.
Easy to rent, friendly and helpful staff
Fast, easy move in. I would recommend this place to others
Had no problems. My original request was for a 5/10/8 and they didn't have that size, so they gave me a 5/15/8 at the lower price. Great customer service!
The storage unit was clean and the move-in process was very easy. The customer service was good as well.
Storage facility was clean and accessible. Also the staff was friendly and helpfull.
Everything went smoothly! Thanks!