Customer did not leave a comment.
sherra b
Customer Reviews for Lancasters U Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing, great experience
Dan BEverything went great and smoothly.
Randy LN/A nothing
Sonia WNothing is on point
robert pExceptional service - no issues - very pleasant folks! Thank you !
James Btruck was adequate. equipment in good shape . rental process good. Overall it was a good experience . Thanks U-Haul
Stanley Wnothing that I can think of
CORNELUS BIt was great working with Mary
MELCHER SVery sweet and helpful staff!
Tyanna EI checked in online and prepaid for items. They did not have all the items that I requested online. They were also not familiar with the online system and it caused major delays to our packing as the staff wanted me to redo my order and pay again.
Lauren L👍
Michael MNo improvement required they always have provided me with excellent customer service.
Tonya COwner was nice sister was helping and appeared to be burnt out after she made the error. We asked for a 15ft she rented us a 10ft and didn’t teen us until we were walking out to get the truck. Contract signed etc. then there was no 15ft and we had to wait for someone else to bring truck back. Soo much more…just not a good experience. We were there about 2 hours just to get a truck
michelle hGreat 👍
eartha dYou do an excellent job.
Cliff Ena
Carrie HDeffinitly check the equipment you rent is all functioning. They dont help hook up or check equipment. I had issues with a trailer marker lights not working once it got dark. I had to replace myself the front wire connector in order for the marker lights to work.
LUIS BEverything was just fine. The U-Haul Service Center was even helpful in getting the truck in the location that I needed. Thanks a bunch.
Rosemarie BI signed up with a $50 guarantee refund if the truck I rented was not at a reasonably close location to the one I choose. Uhaul on the phone and at the pickup location had no clue what I was referring to.
Stacey GHave truck available when there ordered.
Wayne ARight taillight out
MARTINEES BFront end alignment. The tires were so far out of alignment that the cords were exposed on the left front tire, and the right front tire had scalloped wear. The front vibrated so much at highway speed that I could not keep up with traffic.
gordon eVery helpful.
Bridgette WSite was very hard to find after I got there. Poor signage, very confusing where to go with the trailer. Address was a home, the business is attached, but I had to to two places before I was directed to the business office.
JOAHNE PStay courteous and consistent as was our experience.
jerome hPricing upfront.
Shalonda RService was friendly and great. No recommendations.
Susan SOnly use what you need and don't abuse it
steven pVery kind staff and very helpful
sherwood w5 Stars. Had used this facility before.
paul tWhen, reaching the truck, we discovered that the gas mileage wasn't the same as he contract indicated. So we placed gas in the vehicle after 7 miles. I was totally shock by the incorrect about of mileage per gallon which is about 8 miles a gallon. So we had a little over a gallon of gas in the vehicle. Also, when we could not get the tailgate back in place. It was the black man that came out to fix the problem. I can only say that this man who worked on Sunday around 9 am to 3:pm etc. was professional and that along would make me consider telling my 10, 000 followers on Instagram to check out the 9701 Capital Blvd, Wake Forest, NC.
Sandra WEasy to work with.
Dan BNo improvements to recommend - the staff was friendly and courteous and helped me back the trailer in and unhook it! Me being a 63 year old female I certainly appreciated the extra help! The trailer worked perfectly for our needs on return trip from Disney World. Smooth ride down 95 - overall great choice.
Debra EVery friendly, fast and easy drop off.
Jack CEntire process was great from truck to customer service. If necessary I will use this location again.
james hOnce again, U-Haul needs to improve their online reservation system. It should never take an hour for a computer system to approve a transaction.
Perry CI reserved my truck well in advance. They said that they couldn't guarantee which location I would be picking it up until the day before. We have several locations in Greenville,NC so that did not seem like an issue. However, the day before I found out that the pick up location was in another town. I never dreamed that would be the case.....I had to use the 1-800 number to inquire about this situation.,,,so time consuming on a day that I did not have time to waste....finally talked to a very rude manager that informed me I was lucky to get a u-haul at all. She mentioned the fact that ECU had just finished classes and that there was a shortage due to students moving. I had a reservation and when I made it no one said a word about that...I happen to know that my truck date did not conflict with the ECU move out. All and all I will never choose u-haul again.
Leslie MVery friendly and very helpful locating truck I needed for my move.
charles bGreat Services all around
Kahdijahn CEverything was excellent
Christopher YYou don't need any improvements
clinton bGreat to deal with
Dan BThe employee's at the location I rented where incredibly friendly.
Andrew GAwesome Service
OSCAR MVery friendly and helpful. No reflection on the staff, but the truck did leak water into the cargo area on our trip to PA. Heavy rain much of the way. A few items were wet setting on the floor, back half of the truck bed.
Timothy SN/A Keep up the good work
JOKITA WNeed better program for on demand rentals
Wayne Hthe pick up location was fine. it was the experiance with the actual UHAUL rep that I spoke with on the phone that I did not care for. she acted like she had an attitude she spoke way to fast I couldn't even get her name. We had to change my location pick up 3 different times and said the reason was because of the storm damage Hurricane Florence. I'm sorry but I am 200 miles away from where the storm. i made reservation a week in advance and got a call 2 days prior stating my size truck was not available so I went to a smaller truck then i had to change pick up location. the day before i was to pick it up (less that 24 hours) I get another call that I can not pick it up till 4 hours after my requested time which would not work for me so I changed locations again. this was not a very pleasant experiance with UHAUL.
Stephanie EThe only issue I had was difficulty in finding the location of the office.
Bennett HThoughtful and helpful!
Ira B