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nathaniel B.
Customer Reviews for L&S Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bonita deserves a raise as she was by far the best U-Haul employee I've dealt with in years of renting your trailers.
MARK H.The uhauls transmission kinda gear scavenges. Very bumpy ride. But got the job done
Sage K.The lady that helped us had excellent customer service. We will do business with again.
Brent M.We were lucky to be able to drop thie trailer off here after hours. The downside as far as sending referrals or recommend someone go there is that it is a simple gravel lot next to an auto mechanic shop and not much election to choose from. Served our purposes though and kept us on track for getting to our destination that day
LEVI D.The appliance dolly was not in my truck.
KATHERINE J.Hard to access from road.
Julie T.I dropped the trailer off and went to let them know and get it checked in. The lady was locked in the office, came to the door and said just leave it and go. Well, I wanted it checked in and looked at before I left but she wasn't getting away from her phone. Then I got an email that it had been checked in the next day at 11am.
Scott G.Equipment not in working order due to catalitiyc converter issue, had to have roadside assistance at our house until late. Big inconvenience. Informed that it would affect milage but not offered any discount of refund for all the trouble. Leak during move. Boxes got wet. Not super happy after how much we paid. No hooks inside unit to be able to secure load.
tiffany M.None the associate was very polite and professional. She made sure things were good before I left and on my return. Very much appreciated her help
Robert G.Very friendly. Thank you.
JOHN H.So helpful incredibly pleasant to deal with
JOSEPH R.I was over charged
BETHANY B.Honestly, I can't think of any part of the process that needs improvement. The employee who assisted me at the pick up location as well as the employee at the drop off were great. Both were friendly, competent, and efficient, thus ensuring the rental process didn't suck. The pick up location is local and I will use them next time I need a rental.
James W.Bonita was awesome!!! She was ready and waiting for us to arrive. Thank you!!!!
james H.Great service
Mukesh P.Safety inspect your vehicles and car transports! This location put my families life on the line and many others on the road. Truck shaking so bad at 50 mph with load. Ratchet straps on transport kept coming loose and would not hold the ratchet tight
JENNIFER J.One way travel shouldn't cost more than a two way trip at twice the miles for a trailer. 200 mile trip $30.....100 mile trip $126
CHARLE H.Bonita was very friendly and helpful. She even stayed late to help us with our rental. Would highly recommend!
VONDA B.Bonita was very understanding of the smell in the cab that I had to deal with for 475 miles.
george B.Really like th
Ricardo R.Bonita was really courteous and polite nice!!!!!!! Excellent service!!!!!!!
Leroy P.Nice people to deal with, no problems.
John S.Upon arriving at location early and making myself late for work doing so, the guy showed up 7 mins late. I had already positioned trailer where I figured it would be out of the way but had not disconnected it because I wanted to be courteous and ensure he would not need to move it after I left. When the guy arrived he opened the business and turned on the lights so I exited my truck and greeted him with a good morning and asked if where I had parked the trailer was ok. The guy then told me "I don't have time for that sh&t this morning" and started to walk inside the business. I then unhooked the trailer and returned it using online method. I would not recommend this business to my worst enemy and will never patronize this unprofessional and disrespectful establishment. This place should be closed and a taco stand put in its place in my opinion.
Tracy S.Customer service was bad. I was told that they would price match but the location was closed when I got there! It took forever for them to send someone out to help open the lock. If I don't have to use uhaul again I will try my best not too!
dennisha F.Trailer had old tires .vibration on highway
KARL A.Nothing
SCOTT W.The only issue I had was while driving down the highway there was a random high pitch noise that would happen every so often, very annoying if you were to be on a long road trip. Everything else was good!
kyle B.Only had a limited selection of size trucks. Did not have boxes or packing paper for sale. On the plus side the young lady who helped us was very good.
terry L.They were helpful and accommodating.
Daniel F.Agent had a little trouble with my check in on her handheld device, but got it quickly resolved by going inside and using the computer.
Daniel N.Pretty rude attendant and she was on her phone the entire time. Facility is hard to get in and out of let alone try to back up in
Russell M.properly maintain your equipment.
Paul W.Very impressed with Bonita.
GLEN P.Bonita was amazing ! She was helpful and funny. She's pretty much the best I've felt with ever and very welcoming !
KILEY M.Helpful, and efficient.
Tony E.The one person at this location was overwhelmed with serving all tho people therefore causing delays. SHe could truly use some help
Susan M.The young lady that helped me was very professional and helpful. DY
Daniel Y.They took care of issues
colin B.I have a general complaint, not specific to the pick up or drop off locations. I've recently rented two trailers. In both cases I drove from my resident town to another town, picked up the trailer in the 2nd town, loaded it, and drove the trailer back to my resident town. A friend now informs me that the rental fee would have been much cheaper if I'd picked up the trailer in my resident town and returned it to the same location. I was never informed by U-Haul of this counter-intuitive pricing discrepancy and am not a bit pleased about this.
TOM H.Better your systems so that when all information has been entered online we do not have to do it completely over at the site/store.
Matthew V.AT the drop off location, there was no one there so we dropped the trailer as were instructed when I called the 800 #.
Robert S.N/a
Liz S.They were very friendly and helpfull
Colleen J.Excellent staff. She was very sweet and helpful.
Jolene P.The woman running this place should be cloned for every location. She was amazingly helpful and better than any trailer rental experience ever.
Bruce S.Next time, tell the customer the actual cost of each fee and mileage cost. Instead of telling a cheaper price but it cost more when returned.
SARAH P.Truck was dirty outside and smelled very bad inside when we picked it up; however, the truck ran well and functioned perfectly for our needs.
Cynthia P.