Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
Everything was perfect. From the helpful staff person to the quick in and out! Thanks for making my move easy!
Thanks you guys were great
Everything went well up to returning the truck, I was charged for an equipment on the truck that I did not use, and even though I pay my money at this location they would not give me a refund. I would tell friends be careful when renting, take pictures, and inspect .
all good. Can use a better sign to indicate location of elevator or employee assistance...
I called ahead and explain that I would be there just before closing, she was ready for me and very attentive, stayed past hours! And very helpful
I had a 10' mover and a tow dolly, but the location is not allowed to receive the dolly, so I had take the dolly 10 miles away, and return to the location to drop off the truck were I had my storage. After a couple Days on the road it just annoys you quite a bit. I better communication from uhaul would help to solve the issue. I try to call uhaul hours prior to returning the equipment and they left me hanging and hung up. Tried the chat and let me hanging, so I left the pc open and went to do some chores around the house and when came back 10 min late they said section ended bcause it was ideling for over 3 min.
Great Staff Best office I have ever seen with a Uhaul.
Went to pick up my rental at the location I reserved it to only to find out the truck wasn't there. Said he didn't receive the order from Uhaul. I lost an hour and a half trying to track down another truck. Very stressful experience. Truck finally rented run, but poorly, needs a tuneup. But we got it done, which is all that really matters.
Awesome experience- the woman at the desk was very nice. I was in and out quickly with no problems.
Clean, well run facility. Staff was extemely helpful really go above and beyond to make move in easy.
The time it took to return the truck was rather long (more than 20 minutes) even though I was the only customer. Also, for a 15' truck it was a ridiculous guzzler, I had to put in 4 gallons and I only drove it 11 miles, with no idling.
Terrible customer service I reserved a unit online received a confirmation called was told they didn`t have the unit hung up on
Customer service was good
Good level of service, Pete was able to recognize my need to a bigger unit and gave me a great deal. Thanks!
Tammy was extremely helpful.
Our movers said the unit was infested with roaches.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.