Customer Reviews for Lantana Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lantana Self Storage
When returning the truck during office hours no one was in the office and weren't for like 40 minutes. Called and no one answered and there was no bell or other way to call them.
The option to pay by another method when finished.
First truck was broke, the waited and hour and a half a second location to make a cash payment . The girls couldn't figure out how to take a simple cash payment because of errors in the system. If I ran my business like this I would be out of business.
Excellent Customer Service and Great and Clean Store, i use Rental Trucks at least 4 times a year, but this location is the Best!!!!
Excellent customer service, prompt service. May want to check the engine. Or I guess starter on the truck. It gave me problems starting a couple of times.
I had made the reservation for this storage place over a week in advance, only to get there and have them tell me that not only do they NOT have a reservation for me, nor an empty unit for me to use
Quick and easy service! Thank you!
Very friendly staff, everything was well explained, storage unit was perfect fit, and the hours are perfect.
The lady who helped me was awesome. She was understanding with my situation and helped me get the right size because i didnt.
all good. Can use a better sign to indicate location of elevator or employee assistance...
Clean, well run facility. Staff was extemely helpful really go above and beyond to make move in easy.
Terrible customer service I reserved a unit online received a confirmation called was told they didn`t have the unit hung up on
Customer service was good
Good level of service, Pete was able to recognize my need to a bigger unit and gave me a great deal. Thanks!
Tammy was extremely helpful.
Our movers said the unit was infested with roaches.
I did not utilize the storage, so I don`t have an opinion. I only hope my credit card was not billed for anything beyond the $6.95 fee.
Facility very clean,parking and unloading can be a little tight,security is very good,overall happy with decision to store household goods...will decide on ground level next time.
Very secure area with individual alarms on each unit. Staff was helpful and polite.
I give the facility a good rating. I enjoyed but there was an issue with the gate and the lock code. But otherwise it was a good experience.
very good service thank you
Facility staff was friendly and helpful.