Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything is already organized and great customer service, easy and fast ,very helpful just keep up the great work.
GREGORY G
Rating:
4.0
Try having someone who enjoys their job. The person at this location acted like I was imposing on her.
Pedro B
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
Victor G
Rating:
5.0
Customer did not leave a comment.
CYNTHIA M
Rating:
3.0
Customer did not leave a comment.
ANDRES G
Rating:
5.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Customer did not leave a comment.
BUZUAYEHU D
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Customer did not leave a comment.
Guillermo S
Rating:
5.0
Customer did not leave a comment.
Mauro G
Rating:
5.0
Excellent service
Xavier L
Rating:
4.0
Customer did not leave a comment.
Pablo A
Rating:
5.0
Customer did not leave a comment.
Kenneth S
Rating:
5.0
Customer did not leave a comment.
Alejandro C
Rating:
5.0
Customer did not leave a comment.
SUSAN W
Rating:
5.0
Very good service
Jose A
Rating:
5.0
Maria was very helpful and walked me through the process
Armando C
Rating:
5.0
the ladies was very nice and professional and I would be glad to rent from them again in a heartbeat and would recommend them to friends. thank you for your help and assistance.
Jimmy L
Rating:
5.0
Customer did not leave a comment.
Gerardo G
Rating:
5.0
Customer did not leave a comment.
Gerardo G
Rating:
5.0
Customer did not leave a comment.
Sabrina G
|
Overall Experience
Rating:
3.0
again the trailer light dont work .some sheriff say me a notice.. this is the socon time on difernts trucks.. thats important
Gabriel G
Rating:
2.0
My uhaul was swarmed by men while doing the virtual checkout. They told me to get out and They took the keys. Then once I was able to get a word in, I said was turning it in. They proceeded to give me the keys back and told me to go finish. It was really confusing and I could not wait to be out of there.
christabel g
Rating:
5.0
Exelence customer service
Maria T
Rating:
5.0
Customer did not leave a comment.
Arturo M
Rating:
5.0
Everything was perfect.
Raquel M
Rating:
3.0
Customer did not leave a comment.
Sharaz K
Rating:
5.0
Customer did not leave a comment.
LEE B
Rating:
5.0
Friendly staff, easy to do business with..
CIRO R
Rating:
5.0
Tires are old and has different sizes scared to have a flat tire
JOSE C
Rating:
5.0
Customer did not leave a comment.
Jesus C
Rating:
5.0
Customer did not leave a comment.
Hector E
|
Overall Experience
Rating:
3.0
Truck was covered in fire ants due to being parked under a tree with branches touching it.
Ryan K
Rating:
1.0
HORRIBLE FUCKING SERVICE ! I turned my trailer in 30SEPT2022 , they didn’t put it in the system until 08OCT2022 , then proceeded to say the trailer wasn’t there , after I had pictures showing I returned it and tried to charge my card $1100
Allen G
Rating:
5.0
Thank You
Arturo R
Rating:
5.0
Customer did not leave a comment.
GUADALUPE A
|
Overall Experience
Rating:
4.0
Its a nice set up and convenient location. They will get the fifth start if they refill their hitch stack because they are missing on sales and if they have common tools to lend to their customers. Just basic stuff like a hammer and other small tools.
Antonio V
Rating:
5.0
I thought trailer was to be hooked by a uhaul representative? Last location I rented one, employee hooked it up for me. Said it was uhaul protocol.
I don't mind doing it myself though.
Jorge C
Rating:
5.0
Mr Perez form Uhaul Laredo , recommend me this place and was very good!!!
Guillermo L
Rating:
5.0
Customer did not leave a comment.
ARTURO S
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
N/A
Israel P
Rating:
5.0
Customer did not leave a comment.
Ezequiel L
Rating:
5.0
I had no problems at all
RICARDO V
Rating:
5.0
Customer did not leave a comment.
Sylvia H
Rating:
3.0
Customer did not leave a comment.
Juan M
Rating:
5.0
All are perfect
Miguel M
Rating:
3.0
Customer did not leave a comment.
Juan M
Rating:
5.0
Customer did not leave a comment.
Elias M
Rating:
5.0
Customer did not leave a comment.
Anna M
Rating:
3.0
Customer did not leave a comment.
Ryan K
Rating:
4.0
Customer did not leave a comment.
Sandra P
Rating:
3.0
small parking lot
Omar V
Rating:
5.0
Customer did not leave a comment.
Angelica V
Rating:
3.0
Customer did not leave a comment.
CHRIS D
Rating:
3.0
Customer did not leave a comment.
Brandon C
Rating:
1.0
Almost everything needs to be improved!
They had none of the equipment I ordered prior to the pickup. The women was 30 minuets late to open. They could careless about their inconvenience. This was such a horrible experience and I'll be sure to let uhaul know these people have no idea what they're doing. As well as the regional manager!
candra S
Rating:
4.0
Customer did not leave a comment.
chris k
Rating:
3.0
Customer did not leave a comment.
juancalos g
Rating:
5.0
Customer did not leave a comment.
Jessica R
Rating:
5.0
Customer did not leave a comment.
JON W
|
Overall Experience
Rating:
5.0
Great service offered by Las Minas Self Storage!
I really appreciate their support and help when I needed during the rental service.
Muchas gracias!
JD
JUAN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arleen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDON A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose P
Rating:
4.0
Customer did not leave a comment.
VALERIA S
Rating:
5.0
The rental agent at the drop off location in Laredo was friendly and professional.
CARLOS R
Rating:
5.0
Customer did not leave a comment.
Fernando G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FAUSTO D
Rating:
5.0
Very satisfied with the service and the facility, if I need to rent a space it will definitely be las minas self storage.
RAFAEL O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAUL R
Rating:
1.0
Don't book something that is not available and cancel hours before pick up.
Billy W
Rating:
5.0
I live in Mexico. I will return again when I need storage. Thank you.
MARK R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HUGO L
Rating:
4.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
Customer did not leave a comment.
STEPHANIE A
Rating:
5.0
Mr Obryant is a crook, who thrives on taking items from storages, he finds to have good monetary value.. Mr Obryant put a lock on our storage BEFORE THE RENT WAS DUE on our unit.. Mr. Obryant then piled on some ridiculous, bogus fees, to the amount of $1,750, making it very difficult to reclaim our belongings from our storage. I even had to take Mr. Obryant to court, due to his shady business practices.. I hope karma will eventually catch up to Mr. Obryant, and he will get what he deserves, for doing dishonest business.
LEO N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TODDM C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd C
Rating:
5.0
Customer did not leave a comment.
MIGUEL L
Rating:
5.0
Not secure, since the back fence has been completely removed. Another vehicle was ALWAYS parked in our parking spot despite multiple complaints. The gate code never changed from 1,2,3,4 so random people brought their vehicles and parked them there. Assigned RV parking with no room to actually back the RV up into the parking spot. Sorry. Not happy with the service.
Ryan Y
|
Overall Experience
Rating:
5.0
I highly recommend Las MInas Self Storage for all your storage needs. Competitive prices, easy access 24 hours a day, safe environment, friendly staff and very accessible when needed to speak to someone.
CIRO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TELESFORO T
Rating:
5.0
Customer did not leave a comment.
Jose R
Rating:
3.0
Customer did not leave a comment.
KENNEDY K
Rating:
3.0
Customer did not leave a comment.
JOSE P
Rating:
5.0
Very clean and well maintained
Melissa B
|
Overall Experience
Rating:
5.0
Good location and well maintained.
James M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONAS S
Rating:
5.0
Customer did not leave a comment.
PEDRO F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Enrique C
Rating:
5.0
Customer did not leave a comment.
ROEL A
Rating:
4.0
Customer did not leave a comment.
GILBERTO W
Rating:
5.0
Went over 1 day on my storage and they charged me the whole month, when ever I was going to move everything out, also no locks are given or provided, they don't help out with discounts at u haul, I'm guessing it's family owned and operated because they will overcharge you.
ARGELIO A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VICTOR B
Rating:
5.0
Dropped off after hours
paul h
Rating:
4.0
Customer did not leave a comment.
CLAUDIA V
Rating:
5.0
Very pleased with the lady working the office. Got me processed and out the door very quickly.
LEE r
Rating:
3.0
Customer did not leave a comment.
Pedro m
Rating:
5.0
Customer did not leave a comment.
JESUS C
Rating:
5.0
Customer did not leave a comment.
Carlos R
Rating:
5.0
Customer did not leave a comment.
Daniel R
Rating:
5.0
Customer did not leave a comment.
RAMON O
Rating:
5.0
Probably the best place in Laredo. The lady was real nice.
PHILLIP L
Rating:
3.0
The unit had bad mileage per gallon water was leaking from roof above me when it started to rain getting me all wet guessingbthets why the floor was stained
JESUS G
Rating:
4.0
I came to drop the Uhual but the office was closed (sunday) due to the holiday.
Cristian T
Rating:
5.0
Best U-Haul experience ever.
GABRIEL A
Rating:
5.0
Customer did not leave a comment.
JOSE F
Rating:
3.0
The $50 dollar guarantee is Trash. This is NOT the original store where I placed my order. The trailer that I rented online said that it would be available or I would get $50 dollars. It Wasn't. I asked for the guarantee, and was told that someone would get back to me on Monday. It is now Wednesday and nobody has contacted me. When returning the rental, I wasn't able to use your app because verification kept sending me multiple text messages with different verification numbers. I ended returning the rental from the website.
Ana S
Rating:
3.0
Customer did not leave a comment.
CRISTINA R
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
Nothing person took my concerns and check in was fast and easy.
LYNDON A
Rating:
5.0
Customer did not leave a comment.
Kylie R
Rating:
4.0
You offered me one month free storage space so I chose this location to return the equipment based on the fact that they had a self storage facility, except I was told it wasn’t a UHaul facility so they would not honor that offer. This was not apparent from the web site. Web searches did not identify any such facility in Laredo. Felt like false advertising to me.
Geoffrey G
Rating:
5.0
Customer did not leave a comment.
RICARDO L
Rating:
5.0
The brakes on the uhaul needs fixing
Chad B
Rating:
5.0
Was very pleased with the level of service that we received. Definitely would use again.
Meranda R
|
Overall Experience
Rating:
5.0
The young lady at the desk was very friendly and helpful with getting me a mini storage and setting up transporter for me. Thank you Todd
Todd C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivan S
|
Overall Experience
Rating:
5.0
Great service
Juan I
|
Reservation
Rating:
5.0
Everything went smooth
Jazmin S
|
Reservation
Rating:
5.0
All the process in the website was easy to follow.
carlos m
|
Reservation
Rating:
5.0
Clean, spacious, well priced, and most of all office is open on Sundays at a reasonable time
Marion C
|
Reservation
Rating:
4.0
I call to schedule and the operator was not very helpful or clear. But it was ok.
MArcela G
|
Reservation
Rating:
5.0
Always accessible and well secured
GLORIA R
|
Overall Experience
Rating:
5.0
Excellent place, safty, good price and good ubicarion.
GREGORIO O
|
Overall Experience
Rating:
5.0
Owner was gracious and understanding during a financially difficult period of my rental agreement. Staff were efficient in implementing the changes.
CHRIS L
|
Overall Experience
Rating:
4.0
Fast efficient check in. Disappointed I was not able to get a free month storage rental eventhough I had a uhual trailer rental scheduled.
Ken H
|
Reservation
Rating:
5.0
The facilities are excelente and your staff very frendly
ALMA D
|
Overall Experience
Rating:
5.0
Great storage and location
JOHN A
|
Overall Experience
Rating:
3.0
Was good
Privacy R
|
First Impressions
Rating:
5.0
Good service, food costume service.
Privacy R
|
First Impressions
Rating:
4.0
Very clean. The operator was extremely polite and helpful.