The location was simple and easy for after hours pick up.
Nadine H
Customer Reviews for Belair Dyess Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As a result of this location NOT fulfilling their contractual obligation to be open during business hours (not responding to any attempt to reach by telephone) I/we ended up being charged for an additional half day. In spite of the great experience on the front end of this rental, I have serious doubts as to whether I will use U-Haul for future rentals. The back end of this transaction has left a miserable taste for the quality and reliability of U-Hauls business partners and practices.
Michael RCalled to drop off on Friday - no answer. Left a message and never heard back. Called again Friday afternoon and talked to someone. They said they would be there all day Saturday and I could drop it off. When I arrived Saturday, couldn’t find anyone in the unlocked office, and nobody answered the phone. Took almost an hour to drop the trailer off & had to call the 800# and use the website to check it in. Very disappointing. No way I would use this location again & not sure that I will use Uhaul again.
bob bNo one was there or answering the phone when I dropped the trailer off even though it was during business hours. The location was very sketchy.
Sharice MThe location needs a Uhaul sign on the office or directions at the front gate, because I had no real clue where I was going. I pulled in the gate and parked in a pick-n-pull like location started walking around. I almost left, but that’s when a man came out and asked if he could help me. The man was very helpful and friendly (date 05OCT22). He is the reason I will recommend the location. Definitely great people here.
John G