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Thomas C
Customer Reviews for Less Stress Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person showed up to work 20 minutes late after the office should have been opened. She only showed up after multiple phone calls were made. Then she made jokes about it. She didn’t even know where the keys were causing more delays. This caused us to be late with meeting with the movers. The truck, while clean only had an 1/8th of a tank in it forcing us to fill it before we could go anywhere. The expectation is to return it at the same level which means that the next person will also have to deal with a low tank of gas? Messed up.
Jennifer WI had to wait 30 minutes for someone to show up
Andrew HHard to find behind an auto shop, no one at the location and didn’t answer the phone.
William KThe website for the drop off location said they were open until 6:00 pm on Saturdaythe same day as of pickup. Arrived at 5:30 and the place was closed. Left a number on the door to call, the number on the door did not match the number on the drop off paper work. Called the number and they said to drop the trailer with the other trailers. I was by myself and it was difficult to disconnect because of the weight. I had to call on Monday because I had not received a notification that they had checked in the unit. Looks like the uhaul rental is run as a second business out of the same building.
Benjamin SHave trucks prepared at rental time. Be present during listed hours of operation.
James BBrad assisted me with all of my questions and concerns - he took care of some issues I had on the back end of my rental and he was just beyond helpful.
Laurel RThis location was very helpful and efficient. I was able to check in, check out, and get all my questions answered quickly.
jerry pHave dealt with them many times and always had a great experience and good service! Britt
britt rVery convenient and helpful. Appreciate the help from both pick up and drop off personnel. I will use this location again if needed.
Christopher WEasy to work with, Thank you.
Daniel RCJ made turn-in super easy. He’s a pro! Thank you!
Katryna NCJ was great and very helpful.
Joe BThe owner was very friendly and helpful. He just moved into this location so there are a few hiccups but I’m sure he will have them worked out. The location was perfect for me and easy pickup and return.
Sabrina Snone
Bob HCJ was a pleasure with which to work!
Paul CEverything is professional and excellent. making shorter the background check time would be great Thank You
Ibrahim BThere was no one there on a Tuesday afternoon. So I had to try to use the app to return it but the location gets very poor cell reception donut took me forever to complete the return. I had to call or chat with support twice.
Kenny MYou guys saved my bacon because a truck cancelled on me last minute so having a truck available that fast was great!
Logan ATerrible experience would not recommend anyone to use the Bloomington location. Guy was a big screw up. No help. No u boxes available that I had saved 3 weeks ago!
Carol SCustomer service was terrible!! The truck had trash all over!! It smelled like pee in the back. There were packing blankets and a dolly in the back that I didn't need! It also was on empty.. it was a Terrible Experience all away around!!
Robin CTerrible I reserved to u boxes 3weeks ago went to load today and they didn’t have any left we were sent to another town to unload. The worst I called earlier in the day and confirmed all Of this. 100 degrees driving around like fools with two truckloads of goods. U haul sucks
Carol SThe cab of the truck was dirty and the tire pressure warning was on.
Athena HWasn’t expecting a limo but check engine light was on and although after calling in to ask about it was told it’s fine they know about it, I was stressed driving it. It ran rough and air wasn’t working only the defrost would work properly which didn’t help in the heat. Would not rent again
Michele LThe van was filthy.
Christopher HThe truck was dirty. Had clean it out . The service was great. Thank you
mary vIt was after hours, but there was plenty of places to drop off the truck.
Michael VN /a
Timothy MWater leak from center of windshield leaking inside cab. Shared with attendant so hopefully that is repaired before next rental. I got stuck in rainstorm.
Jeff SI was triple charged and was told it wouldn’t post to my account and all the charges did
Javon IGave my employees the wrong truck, they had to turn around and come back after already on I-69, loss of time and money for us to pay hourly wages to the two employees in the truck, we requested a credit, $50 was approved via phone, receipt did not reflect that.
Robert FI rented the truck for one day, I was charged for 2 days. They corrected it by telling me they are crediting the extra day off my charge but I have yet to see it. And by then taking that extra money out I had a $10 charge go through my bank account and it will not go through and I will get a $32 extra bounce charge. IT WOULDNT HAVE BOUNCED HAS THE GUY NIT CHARGED ME FOR 2 days! I will never rent at uhaul again unless I get that money back. But it already cost me $32 for UHauls mistake! It’s not fair. I was also told that with the pickup it would be a $.59 cent per gallon, when I got to uhaul it had gone up to $.69 cent a mile. My estimate went from around $60 to $86 actual price. Then I gif charged $126.89 or something like that. Total rip offs!
Matthew NExcellent customer service and support. I do recommend this U-Haul.
jina jThe drop-off was as smooth as it could possible be. The customer service was top notch.
Gerald SThe van I rented had not been cleaned at all. Cigarette ash still sat on steering colum. I only rent u-haul for local quick trips because I expect mediocre equipment. After this experience I will look for other options moving forward. I feel cost will be the sane with another company but equipment will be superior.
WILLIAM CThey were very nice and easy to work with.
The agent was very friendly and helpful. He made sure the trailer was on and the equipment was functioning.
Kathleen KJuan was great! Polite, knowledgeable and a great sense of humor. Needs to clean his laptop screen😂
douglas cThe man at the front desk, I don’t remember his name:( was super nice and helpful. Made the moving process so much more enjoyable and less stressful. Great attitude and customer service!
Atena BThe man was pleasant when I made the reservation, and equally pleasant when I picked up the truck. We are definitely pleased with the service. Five Stars!
rita mEasy drop off location. We were able to park the truck across the street and put key in the drop box. Because there was nobody in the office at 1:00pm Sunday, we did not speak to someone to receive a credit for the moving blankets that were not opened and used.
michelle JNice box truck 8,000 miles
John GReally it’s set up about as convenient as it gets, especially taking care of everything by phone.
robbert gBrad was very helpful and professional. I would recommend this location to anyone!
rebecca cParking is a little tight.
vicki hEasy to use. No fuss no muss.
Bradley BNo contact with location but it was very easy to access
marion tThis was hands down one of the best customer service experiences I have ever had. I will go back here!
Jennifer POur representative Brad was great we will definitely be back to this location.
Noelle CKeep up the good work!
Timothy UThe trailer was in great shape and worked flawlessly.
TIMOTHY SI had requested a dolly, there wasn’t one in the truck. Both times I was at the location (pickup/drop off) it was supposed to be open (according to the hours) and it wasn’t. I disputed the charges and asked for a refund for the dolly and was still charged full price. I sent through feedback (twice) before writing this and still have not heard back from anyone.
Ian T