Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is great, wish I had just gone there first and avoided your clunky, awkward WEBSITE.
As long as UHaul and the web have been around, I expected much more from you. In my experience with websites there are some that are intuitive and “lead” you through the maze, then there are some that work but aren’t that good, then there are those that should be avoided at all cost! UHaul’s is the later.
Gary Childers
Rating:
4.0
Customer did not leave a comment.
ken powell
Rating:
5.0
Heather was awsome and helped so much.
Lisa Dawes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Derrick Lawson
Rating:
3.0
This UHauls at this location are not well maintained. We went through 2 before finding one that worked. The attendant was very helpful finally found a Uhaul trailer that worked and got us on our way. They also have two locations. One location has no attendant and only signage that says call this number or go to the other location. I feel like the Armstrong location should not be listed as a pickup location since it's not attended but basically a Uhaul storage location.
If I had to get another Uhaul trailer in the future I would go to another location that has attendant and Uhauls on the same property.
Patty lampman
Rating:
5.0
Customer did not leave a comment.
Tevin Clark
Rating:
5.0
Customer did not leave a comment.
Rhett Tanner
Rating:
5.0
Excellent personnel.
Steven Akwabli
Rating:
5.0
Customer did not leave a comment.
RONALD MARX
Rating:
5.0
Customer did not leave a comment.
SCOTT FRANKLIN
Rating:
4.0
Customer did not leave a comment.
Blair Drummond
Rating:
5.0
This place is great
steven taylor
Rating:
4.0
Customer did not leave a comment.
David Krementz
Rating:
3.0
I had requested a hand dolly with the truck. I was told it would on the truck. I REALLY needed one! Guess what. My son picked the truck up for me -- and no hand dolly! The customer rep told my son they were out of them. (My son told me later that a man in line behind him also requested a hand dolly and was told it would be in the truck and it wasn't!) This made me mad! And I don't get mad too often. I expected it to be on the truck, and bcuz it wasn't, I had to have someone go get me one. All they had to do when I requested the truck 4 days earlier was say, "sorry, we don't have that available right now." Then I had the time to go someplace else and get one. VERY IRRESPONSIBLE!! Will NEVER use this location again.
PATRICIA SOPCO
Rating:
4.0
They were very helpful
Thank you
kenny Ross
Rating:
5.0
One of the best experiences renting a truck, I was in and out in 15 min, the attendant was kind and helpful.. I’ll never go anywhere else to rent a truck!
Sam Palmer
Rating:
5.0
Easy drop off
Steve Kasch
Rating:
5.0
Customer did not leave a comment.
Patricia Simon
Rating:
5.0
Customer did not leave a comment.
Anita Glass
Rating:
5.0
Customer did not leave a comment.
Charles Schwartz
Rating:
5.0
Nothing, easiest car hauler pick-up i have ever had!
Billy Griffin
Rating:
5.0
Excellent facility! Definitely recommend.
Blake Rynders
|
Overall Experience
Rating:
5.0
Customer service was excellent. I am really appreciated how friendly and helpful she was. I have to rent small trailers a few times of year and I will definitely choose to rent from this location again because of her.
LISA MCSPADDEN
Rating:
4.0
Love this Uhaul location. I rented a dolly and thought I’d get the same one as last time but I didn’t. We went to load the car on it and it tore up my front spoiler on my vehicle so I didn’t get to use it. I notified them right away, and we returned it, but didn’t get a refund.
TAMMY BITZER
Rating:
5.0
Customer did not leave a comment.
Daniel Clough
Rating:
5.0
The personnel was super nice. Keep her and increase her pay
Steven Akwabli
Rating:
5.0
Staff was friendly and helpful. Uhaul equipment is very built. However some lubricants here and there would do wonders. Fortunately I had some spray lubricant with me or I don't believe the tie-down ratchet would have worked. Doesn't appear to have been lubricated in years. That's no reflection on Levi Storage. I notice similar problems whenever I rent uhaul equipment anywhere.
JD Sitter
Rating:
3.0
The tow dolly was unfit for use when I took it. It had so much beech sand on it, the tie strap ratchets were both inoperable. I had to clean them with brake cleaner to get them to work.
Robert Conner
Rating:
5.0
Customer did not leave a comment.
George Flood
Rating:
5.0
Truck bed could have been swept out a little better. Overall excellent experience.
Galen Grider
Rating:
5.0
Heather from this location was very helpful and it was appreciated. It was a busy time with all the college kids returning to town, and she was still very helpful to us (and others as well). Thank you
Kevin Todd
Rating:
5.0
Customer did not leave a comment.
Elizabeth Arevalo
Rating:
4.0
Customer did not leave a comment.
Brian Balbinot
Rating:
5.0
Customer did not leave a comment.
Charles Harris
Rating:
1.0
they sold my mini fridge in the unit that was supposed to be auto paid without getting into contact with me so it’s lost forever
Camille Langlinais
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chase Walt
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RAYMOND CLOUD
Rating:
5.0
Nothing. Great service, friendly and and very helpful.
Tammy Bitzer
Rating:
5.0
Customer did not leave a comment.
Charles Runyan
Rating:
5.0
Great customer service
Karl Landreneau
Rating:
5.0
Also excellent customer service
Sherri McLemore
Rating:
3.0
Signage and instructions for after hours drop off would be nice.
Josiah Jaycox
Rating:
4.0
Customer did not leave a comment.
Jonathan Stonestreet
Rating:
4.0
Customer did not leave a comment.
Jimmy Davis
Rating:
5.0
Customer did not leave a comment.
Tolga Ensari
Rating:
5.0
Customer did not leave a comment.
Marty Austin
Rating:
5.0
Super easy drop off....love Fayetteville!
Todd Werner
Rating:
5.0
Customer did not leave a comment.
Michael Tommack
Rating:
3.0
Customer did not leave a comment.
Sean Gregory
Rating:
5.0
No improvement needed
James Burley
Rating:
5.0
Easy drop off and friendly staff
Matt Pyle
Rating:
5.0
Great staff and excellent service
Sherman Stark
Rating:
5.0
Customer did not leave a comment.
Leslie Covington
Rating:
5.0
Easiest transaction I’ve ever had.
Mallory Buford
Rating:
5.0
Customer did not leave a comment.
Nicholas - Amy Phu
Rating:
3.0
Customer did not leave a comment.
alexander silva
Rating:
3.0
Customer did not leave a comment.
Amanda Graves
Rating:
5.0
Super nice people...
Carol Phillipson
Rating:
3.0
Customer did not leave a comment.
Vincent Blunn
Rating:
5.0
Customer did not leave a comment.
David Fouts
Rating:
2.0
Customer did not leave a comment.
David Tubbs
Rating:
5.0
Customer did not leave a comment.
Denise Marshall
Rating:
5.0
Customer did not leave a comment.
Matt Beuerlein
Rating:
5.0
Customer did not leave a comment.
Craig Wilson
Rating:
5.0
Customer did not leave a comment.
Shawn Hall
Rating:
5.0
Customer did not leave a comment.
BARRY WITHEROW
Rating:
5.0
Customer did not leave a comment.
LAURA PHILLIPS
Rating:
5.0
Convenient location.
Darren Gray
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER chalfant
Rating:
5.0
Customer did not leave a comment.
dane farris
|
Overall Experience
Rating:
5.0
They made it so easy and fast.
pat watkins
Rating:
3.0
Tire was flat when received.
matt Barker
Rating:
5.0
My rental was made spontaneously, the truck was exactly what I needed, the whole transaction before and afterward went very smoothly.
Aunene torres
Rating:
3.0
Clean the vehicle. Fix mechanical problems. Provide a more friendly interaction with customers.
James Bastien
Rating:
5.0
Clint did a great job getting us on our way. No problems.
kenneth rains
Rating:
5.0
Customer did not leave a comment.
Brannen Payne
Rating:
5.0
Customer did not leave a comment.
Ken Reid
Rating:
4.0
Customer did not leave a comment.
Shawn Harris
Rating:
5.0
Customer did not leave a comment.
Robert Patrick
Rating:
5.0
With all the changes we had to do, the staff was exceptional. We even got it back before they closed that same day. Great job to everyone.
Barbara Wilson
Rating:
5.0
Customer did not leave a comment.
Rocky Fawcett
Rating:
1.0
Can you say the clerks sent me out with the wrong truck. I got to my house and they called me and asked me to bring it back because they had given me the wrong one. When I agreed to do that, even though it was going to put me behind schedule, I got there in the truck they gave me was dirty, and it had no gas in it. They told me I had to put gas in it myself, and that if I didn’t return it with the same amount of gas it had when I left the lot, there would be a refueling charge added. Because the tank was only approximately a quarter of a tank full, I had no way of knowing how much gas I would need to put in. When I ask them to fill the tank so that I could take it away with a full tank, they refused. Total shit show. I will never rent from U-Haul again.
beth silvester
Rating:
5.0
So very helpful and friendly
Best ever experience
Scott Keller
Rating:
5.0
Customer did not leave a comment.
Luke Ragsdill
Rating:
4.0
Customer did not leave a comment.
Joshua Smith
Rating:
4.0
Customer did not leave a comment.
Vivian Hamersley
Rating:
4.0
Customer did not leave a comment.
Jim Hopper
Rating:
5.0
Customer did not leave a comment.
James Asturias
Rating:
5.0
Staff there are very friendly and answered all my questions. They explained different storage options that best met my needs. I will use this facility again when I have a need to rent storage space, or rent moving equipment. I highly recommend using them!
Richard Price
|
Overall Experience
Rating:
5.0
Manager of this location is very friendly and helpful.
DAWN THOMPSON
Rating:
5.0
Customer did not leave a comment.
Steven Akwabli
Rating:
5.0
Customer did not leave a comment.
Chelsea Pena
Rating:
5.0
Customer did not leave a comment.
Jayson May
Rating:
5.0
Customer did not leave a comment.
kenneth wright
Rating:
5.0
Customer did not leave a comment.
Richard Price
Rating:
5.0
Customer did not leave a comment.
Andres Diaz
Rating:
5.0
Staff at this location were wonderful to deal with! The equipment was ready when we arrived and in great condition. Parking area was easy to navigate.
Tim Morse
Rating:
4.0
Customer did not leave a comment.
Natalie Casey
Rating:
4.0
The only knock was the location but not their fault. All in all if I needed to get a U-Haul or knew somebody I would recommend this location.
Steve Clevenger
Rating:
5.0
Thank You for a great experience
tom owen
|
Overall Experience
Rating:
3.0
remember not all people are good using a phone to do this type of service. however, making a simple phone call to you was all it took to help me thru this process.
Catherine whitley
Rating:
5.0
Customer did not leave a comment.
Ronald Palmer
Rating:
5.0
Customer did not leave a comment.
Thomas Braswell
Rating:
5.0
Customer did not leave a comment.
Eddie Ewell
Rating:
4.0
Customer did not leave a comment.
Jeremy Moore
Rating:
5.0
Great service all around.
sophia ray
|
Overall Experience
Rating:
3.0
Clean trucks. Have a working bathroom. Have more than one employee.
Michael Burner
Rating:
5.0
Customer did not leave a comment.
sophia gunter
Rating:
5.0
The staff was more than helpful always on top of all my needs I moved to bigger units with in the facility and each time they were a huge asset
melissa alderson
|
Overall Experience
Rating:
5.0
The Staff wont tell you when there are any problems. I was planning on moving out but then the front garage code broke and I had to pay for another month before I was told how to access the facility and the would not refund that month. The storage warehouse would contently flood and they did not put any new procedures to stop this from happening.
CHRISTOHPER ABEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell King
|
Overall Experience
Rating:
5.0
Great folks, and I appreciate their services over the years.
Jim Eden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shyla Harper
|
Overall Experience
Rating:
5.0
Well watched facility, very clean.
alisa lock
|
Overall Experience
Rating:
5.0
Not a safe place to park your vehicle. Will never do it again. People would throw trash in the truck bed of your vehicle. I even had some one attempt to break in my truck by removing the door lock kit. If you can find somewhere to leave your vehicle, I would recommend that strongly. This is not the place.
Carlos Dickerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodie Goss
|
Overall Experience
Rating:
5.0
Very accommodating to our needs. Thank You!
Edward Heiman
|
Overall Experience
Rating:
5.0
Thank you so much!! Unit 7016
Jeff Conner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ken Utecht
|
Overall Experience
Rating:
5.0
This was a GREAT place for storage! They were so easy to work with and had great facilities! I recommend highly!
billy dawson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wesley Sallee
|
Overall Experience
Rating:
4.0
Great place good people
SAM SHINN
|
Overall Experience
Rating:
5.0
The customer service was excellent, employees and managers.
RHONDA BRADSHAW
|
Overall Experience
Rating:
5.0
They helped me make a good choice and were available for support
richard schoe
|
Overall Experience
Rating:
1.0
Staff was rude and unhelpful. Wrote off my concern about the shipping and then looked up my account and had the wrong pod listed under my name. Some of the Worst customer service ever. Dirty facility.