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Peyton L
Customer Reviews for Fullerton Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
some language difficulty.
Randall JKelly is so wonderful- patient & so willing to help!
Cynthia ABest place to rent
MOHAMMAD TAwesome
peter gEverything was great good people
David BIt was truly a liquor store so that’s the only reason it wasn’t rated excellent. Shady characters around the parking lot which I was afraid of personal car being broken into until I returned . But people were great and the van was beautiful!
Stephen GI wouldn’t recommend U-Haul to anyone. Absolute worst. 9 phone calls to get my storage set up. Change my location to wrong address multiple times. Let me explain better. When you request a district manager after multiple days of incompetence. Your must understand the root. When your is incompetent how can your employees be any better. I spent an hour and a half on with a dm to be left with hanging again the next day. No storage and my drop off was now where I picked it up. So your know this was a one way trip. Why would I want to spend 1.39 to drive it all the way back after paying more initially for the one way. No hospitality at this company. When I picked up. I payed for my truck. Sent my girlfriend home. Which is 30 minutes away. Was waiting about 25 minutes to be told I need to go to another location. No ride at this point. Tells me it was stolen. Likely story. Was supposed to credited 50 dollars but nothing was done. Asked for to furniture dolly’s since I seen they were 7 dollars to rent. Got charged 12 dollars. Well to sum it up. I need to call back again. 10 plus calls over 8 hours on the phone already and need to contact them again to file a complaint. Worse experience ever.
Angelina PTheir brand new trucks they just got are a great added benefit to this location! They deserve to have the best vehicle options for their clients. The staff is a husband and wife team who are so sweet and kind Everytime we go to visit them for rentals. 10/10 and better service than the corporate placentia sort
David gThe truck I rented had pretty bad breaks. The headlights are very dim. I think they need to be replaced. Pretty hard to see when night driving.
Gregory WI specifically declined supplemental insurance at the time I made the reservation. As if they didn’t hear me, they asked me again at the time of pick-up and again I declined it. Then I look at the final bill and I’m charged for supplemental insurance. Shady.
Greg MThe truck I rented was Terrible,. Very Noisy bad suspension. Very dangerous, I had to return it early because it was too dangerous… you need to check that truck. I would like a refund..
Raul GThe staff here is amazing
david gVery friendly and helpfull staff
MOHAMMAD TOverall Uhaul was easy to book online and truck details were coordinated by Uhaul the day before the move. Some hiccups: 1. I was called by Uhaul 1 day before (booked a week ago) that the truck size I needed was not available. They gave me a truck bigger than what I really needed and didn’t feel like I had a choice. 2. Next they told me it would have to be picked up from a farther location but in the same city. 3. I used the Uhaul Share 24/7 feature to get the truck even if the store was closed. Watched the video tutorial a day before but the vid was different from the actual Uhaul app navigation buttons. So just figuring out the check in to pick up the truck took about 15 minutes then another 15 minutes to complete the online process while in front of the truck at freezing temperature. Suggestion for Uhaul: Ensure realtime availability of trucks booked by clients online. Move the Booked truck to the Booked location instead of the client having to go farther to find the new address. BETTER and MORE VISIBLE CHECK IN BUTTON in the app please lol. Thank you, though to Uhaul for the convenience of moving needs available within the app.
ROY AI think they did great. I’m not sure how they could improve. I appreciate the service and what I received. I am definitely satisfied with my U-Haul rental, and I was assisted through this process.
Tod cI had to wait for my boss to bring me the other trailer hitch I grabbed the wrong one and I forgot and left before letting the store know I was ready for the pictures of it hooked up before I left and they called me and made sure that I had the trailer they are very polite and explained everything I apologized for me not remembering
John MYou guys need to reconsider the business with this location, there's no customer service at all, they're rude people, and they stated that they're not uhaul employees, that don't help at all with the process, just check their reviews an you will find out what I'm talking about, also the owner threat the customers with marking the record red to prevent us from renting from uhaul again, overall I think this is the wrong image you want to be associated with, I won't be doing business with this location aga
ernesto jThe owners of this location are very friendly and nice. They provide excellent service and always are willing to help. They do deserve to have the newest 26' truck, because we always rent it once a week.
carlos gThis was the worst U-Haul experience I've had, and would change to another company as a result. TERRIBLE, TERRIBLE location — poorly lit and dangerous area. Truck was on EMPTY and missing a windshield wiper. AND... the employee said he would cancel my rental unless I moved my handicap-tagged car out of his handicapped parking spot. (I filmed this, it was so bazaar.) Please contact me... this was a train wreck experience. And the check-out process was incomplete, it did not have me verify pictures. Simply a joke.
Gregory TThe lady that took care of my request was very nice and expedite. Everything went well.
Felipe SAllow person taking keys when dropping off U-haul give some kind of documentation or receipt that keys were handed over to them.
Veronica ZI only used the U-Haul to store things in my driveway. I did not drive more than 7 miles. My quote showed $85 and they show another $15 a day for coverage that I never asked for. Please remove that from my account.
wayde KStaff was very friendly and easy to rent from here. Highly recommend this site.
JOSE RFRIENDLY CUSTOMER SERVICE
david gThe store was very cluttered and was operating as a liquor store. We had to move around customers who buying liquor and other items. There was no friendly customer service. I felt like my rental was an annoyance to them. Will never go back there.
KEITH TGood cervice and friendly!!
abner rExcellent service
Jason KThis location doesn’t have proper room to park the trucks for return drop off after hours due to sharing a parking lot with a nightclub next door. An associate spoke with me when I arrived for drop off saying that all those who were supposed to be dropping off were called because of this parking situation. Somehow I was not included in the list for calling. While I understand parking can be an issue for this/these businesses, people need to be able to drop off their trucks when instructed. I planned my move and my weekend schedule around the allowed drop off times, and other probably do the same. Thankfully, I would have been able to be flexible if I had needed to be in this case, but all was okay.
Jessica CHave a clean vehicle for pickup and either give a receipt or confirmation that the vehicle was returned on time
matthew mThe wonderful woman working there was the sweetest person ever which was needed because I was tired from driving all day to move
Antonio PTheir location made it so easy - even when we locked the keys inside the back of the truck. Definitely will rent again.
Shannon WThe owners of this location are so wonderful. We are repeat renters from this location - 10/10 would recommend!
Shannon WOnly one thing. I was NOT sure how much gasoline I had to fill when i returned. If there is any app notification like that, would be good.
Hariprasad AThe staff at Fullerton Liquor are very kind, helpful and easy to work with. They always take care of their clients from getting a truck same day to helping you find local trucks in area. I highly recommend them.
carlos gThe liquor store worker was rude as hell not helpful at all .. I requested a utility dolly and he gave me a hard time .. then I call and let him know I’m on the way with truck as it had to be back next day and she assured me that it was fine then somehow I was charged for an additional day that I didn’t even use .. I will NEVER rent from this location again !
Memory PThey were too busy to come out and check the fuel level then charged me for fuel and I have the picture to show what the fuel level was
Neko KThe liquor store is friendly but yet not willing to help at all with hooking or unhooking the equipment. Very demanding to very accurately park the equipment in its original parking spot which is at non-easy access corner. Not willing to do the check out process ( he claimed the software system is closed already)
Yousef MThey overcharged me for cleaning and I barely had the truck for 2 hours. And charged for insurance which I didn’t elect
ray aExcellent service, very friendly staff. Thank you so much.
fernando gDidn't have person to person contact... Drop off the U-Haul and closing time
David HThe manager gave me a service which I have never seen in both pick up and return. Extremely helpful. Much much better than any other place.
Muhammad AI’m happy with the equipment and with the corporate support/service but the location was very seedy and I was nervous approaching the vehicle because it was obvious vagrants had been using the space for drinking and I wasn’t sure if anyone dangerous was around. I was also unhappy with the mobile pickup process because it required turning on my location and I could not get that working so we had to call the 800 number which resolved things but I feel I should’ve been able to pick up the vehicle without dealing with location services - maybe haveQR code on the vehicle that we can scan to confirm we’re physically near the vehicle.
Brad G