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John E
Customer Reviews for Lexington Dry Cleaning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tried to call to tell them about the ants but was unsuccessful
Jane MAwesome experience. Five stars!
Alex PThe people working there knew nothing about the truck and doing the online check-in was a NIGHTMARE! I will never, ever rental a Uhaul again.
Chris GIssues with the website. Had to download app. The 4 combo lock was a little stuck and hard to open. Wasted almost a half hour of my rental.
David JThe online reservation system was not self explanatory. Not user friendly.
Mark MNEVER AGAIN
latifah wBetter customer service, equipment that worked and make contacting someone who can actually help a lit easier. This was the worst experience we’ve ever had.
Elizabeth MThe remote pick up is a complete pain and takes way too much time. Threats of additional charges if it is not put back exactly without any guidance does not sit well with me. If I use your company again I will be going to a physical location
David HTruck interior and exterior dirty, need to improve computer training for staff
Chad BThe 26 feet long van I received from you was 4 times bigger than what I needed, way too big. It was hard for me to drive it. Though, no complaints concerning technical state of the vehicle.
Konstantine OEasy process to check in and out. Truck worked great and very helpful to have moving blankets and dolly available.
John RThe drop off hours service was awful!!
Esteban CUsing the application for "24/7" check in did not validate my information even though all of it was correct and my spouse was contacted. I am a previous customer having just rented a uhaul only 2 weeks prior and many in the past. The online check in wasted 25 minutes of my time. The clerk at the store is not a uhaul representative and did not know how to help me at all. The truck was filthy and even though I stated it was dirty in the pre checklist and took pictures, upon return you still expected me to clean up someone else's mess or were going to charge me 25 dollars. Fuel levels are never correct when picking up. Overall most of my experiences with uhaul are difficult and non-productive. Do not put uhauls at locations where there is not a trained professional to help.
Madison MWe dropped of in the key drop. The process through the website was simple and easy.
Jonathan DIt was almost impossible to get in touch with customer service. Tried calling several times and was on hold for more than an hour each time. ( just regular uhaul customer service)
Patrick BThe employee working at this location did not have knowledge of U-Haul expectations and the process for working the online checkout process. The employee was snippy with myself and two of my family members. The employee’s response to her behavior prior to our leaving the site was, “oh, I didn’t realize you did the online check-out.” Employees at all neighborhood dealers should have knowledge of the online check-in and check-out systems.
Christopher SI reserved an appliance dolly and furniture pads. Neither were included with the truck
Patrick AThe drop off location was closed when we returned the truck around 8pm. Therefore, I cannot evaluate that location.. It was not easy to locate in the dark because it was behind the cleaners. I only responded because it would not let me submit my other responses without doing so.
BRYAN MThe location was convenient and the young lady that helped me was very professional and friendly.
ROBERT VPlenty of room to park it but was very dark
RANDY NRude staff. No masks.
Corey SNo one there had a clue about the uhaul process. It’s a laundromat. I had to use the app to return the vehicle and then after completing that process they weren’t sure about taking the key. They called someone who was also unhelpful. The whole online process of reserving and retrieving a moving vehicle is both convenient and inconvenient. I would pick another location where they are more knowledgeable and able to help you
Kimberly CEverything was great except for the service at the counter inside. The only reason I rated the location below average is because of the following. This is a dry cleaner business and it did not matter if I was first in line, I had to wait on all the dry cleaner customers before I got served. This kept me waiting quite a while. Also, we are in the midst of a covid 19 pandemic and the clerk who helped me was not wearing a mask the entire time I was in the store. There were two clerks and the other clerk was wearing a mask the entire time. I did not appreciate at all the clerk who helped me not caring in the least if she was spreading the virus all over the place. When I returned the truck the clerk in question still was not wearing a mask. This is really not acceptable customer service considering the severity of the spread of the virus.
William TMy truck rental was clean, and very comfortable, with enough V-8 power to get my hauling done easily. The 10' box truck we fairly good on fuel as well. My overall experience was very positive. Good job ppl.
john mGreat experience
Matthew HThe check in and check out procedure on the smart phone is horrible. I kept getting kicked out of app and having to start over. I spent 30 minutes on the phone at 11:30 at night with U Haul customer service to no avail. It was not saving the pictures that I took and, when it did, it would not let me upload them. It was very frustrating.
Patrick PI had booked the the truck advance in a day before but strange when I reached the location there was no booking found in my name and so no truck was reserved.When I had completed filling my card and license details in a day advance while booking under 50$ Reservation guarantee assurance.So, I am entitled to receive 50$ as there was no confirm reservation done when I made it in advance. Finally I had to get another reservation on the spot and unnecessary wasted my half an hour of time.
Avinash CThe U-haul customer service line (800#) that I called twice was EXCELLENT. The local customer service was good too, but it was my experience with the 800 line reps that will make me continue to use Uhaul!
Lynnetta BN/A
John FShe went above and beyond to accommodate us.
James MPoor return experience. Returned vehicle well in advance of deadline for reservation. Staff failed to record vehicle as returned and subsequently overcharged by 2 days. Now the customer is awaiting a refund that will take 3-5 business days. Unacceptable.
Pamela KDon't charge people upfront and inform us what all we need to do before we rent . You have so many fees and a return checklist of things you have to take pictures etc or you will charge us another 20 dollars? I was overcharged almost 80 dollars because of the pay upfront crap!
danny rVery quick drop off process. Friendly staff.
NORMA HAnna was so helpful!!!
CHEVRON VThe staff was super helpful and knowledgeable and would highly recommend them!
jennifer lI was impressed how friendly, professional and helpful the staff were. I would recommend this uhaul dealer anytime.
maureen rNone needed
Ellen BExcellent customer support, timelines and knowledge at this location. Clean equipment.
Nathan BTrain the employees. I asked to use my employee discount, but she told me I would have to do that at drop off. At drop off they told me it should have been done at pick up, and I missed my 20% discount. Also, she did not do a walk around or anything.
Kelly UAnnie was so friendly, polite, helpful and extremely efficient!! We will use this Uhaul location in the future!!!
Allison Cthe truck broke down on me, left me stranded for 3 hrs. after the kind gentlemen (roadside assistance) repaired the truck, the a/c was inop and then the window handle broke
CHRIS Kbuy a truck and trailer it’s cheaper
KYLE HThis was the absolute worst experience I have ever had with UHaul. I reserved online and was told all I had to do was show up and pick up the equipment. I reserved a Dolly, which was not available, I then had to drive to another location to get a dolly, which accrued miles on the truck that I was expected to pay for, only to be told by a rude customer service lady that they didn't have a dolly either. I was required to give ANOTHER credit card for a $100 hold that was mentioned NOWHERE in my online reservation and then told that the card I used to reserve online could not be used. What was the point of reserving ahead of time online if the location was not even notified of the reservation. I am absolutely furious with this entire experience.
Regina DTruck was old, transmissions kept slipping and air kept going out! Will never use any if your services again. Including moving help as Immaculate Movers never showed up. Horrible experience!!!
Rick HIt was a perfect professional experience. More than perfect customer service at this location.
Kim CVery nice young lady was very helpful with drop off.
Robert PEverything was excellent!
George MThe cost was a little high I only want across town on #6 and back
sheron bReturned the Truck back full of gas after hours, placed keys in the key drop box. Took pictures of a full gas tank with mileage. When i got the final bill they charged me for 12 gallons of gas. WHen i called the Lexington Dry cleaners where i rented it the young lady said there was nothing She could and basically said i was lying. The gas tank cap will not lock and they do not have a secure location. Will never rent from them again.
Clarence RExcellent
patrick mThe young girl was very very nice. And she explained the process very well.
RICKY RThe Uhaul app is a complete failure. I made a reservation for a truck and on the day of reservation pick up, it changed my pick up date to a day in the past so I had to call customer service and redo everything. Very inconvenient and cost me valuable time. Also there was no appliance dolly in the truck thank goodness I had a backup plan. Worst experience ever renting a uhaul truck will rent from different company next time.
Seung PEverything was perfect. Very friendly staff
jason lThe vehicle ran terrible. It hesitated to start everytime. It was almost like it had no power steering at times and it ran really rough. About .50 miles from returning the truck a light came on within the dashboard. Not sure what it was from.
Andrew BThe staff was so helpful and friendly. It made a short notice difficult move easier on this single mom of 3. Thank you!
Michelle mAlthough located in a Dry Cleaners which may impact the number of customers that rent from here, the service was exceptional and quick. I rented a cargo van and it was perfect for the small furniture move we needed to do. Accessible, professional and friendly location that I recommend highly!
Kimberly C