I was charged for a second day of rental I called when the charge came through and was told they would call me back. They never called me back. I went by a week later thinking they just needed time and was told they would call me back. They never did. I rented the trailer on a Friday at 4pm and returned it the next day on Saturday before 4pm. They are closed on the weekend and nobody was there to check me in. I've made two attempts to contact them and don't know what else to do. I did my part and as agreed. I would love for someone to contact me.
Dorsey Y.
Customer Reviews for Trucked Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job
Chris N.My wife and I have rented a few trucks from this location in the last few months and every time we do we are very satisfied with our experience. The owners are the nicest people and we always look forward to seeing and catching up with them. I will definitely recommend them to anyone I know who needs a truck.
Matthew F.Very frindly and a pleasure to work with.
Charles G.Owners were friendly, competent and professional. Great experience.
Parks B.Give this location more variety of vehicles to chose from they did not have pick up trucks or Vans to rent on daily basis Great service friendly staff winning combination
Rich M.I got charged for a dolly $7. I never received. Other than that. GREAT service
Lorena M.Truck was not cleaned well. Found food, medicine and more from previous renter. Driver side mirror was broken/loose making maneuvering difficult
Lane B.U-Haul MUST upgrade the app, the mobile check in and truck return process is HORRIBLE through the app and you can't pick it up at off hours, which is the entire purpose of the app if it doesn't work well! You have to upload a DL pic each time, the photos taken don't load in a timely manner, and the GPS doesn't pickup your location accurately! Upgrade is desperately needed !
BRANDIE T.There is old food in the driver side door pocket. I did not eat in the truck. The driver's seat does not sit evenly.
Robert S.Everything was good
William P.Team at Line X were great! Pick-up and Drop-off were easy and all questions addressed. Excellent customer service! There was a discrepancy online when completing the reservation. The 10' truck online shows it includes a built-in ramp to support loading/unloading; however, when I picked up the truck, it did not have a ramp. I think this is a UHaul issue and not reflective of the Line X team.
Lindsey H.Improve the app/mobile check-in/out service
Joseph A.The moving experience went extremely well, thanks to UHaul!
cathy M.The things needed to complete on the APP the day off wasted 1 hour of my time as the network was down and I should have been able to upload my license, references, contact information BEFORE I arrived. This was not an option as I checked daily until pickup. The only thing I should have done on pick up day was get the code and look for damage. The APP not fully working and taking minuets to load or time out will cause me to not use UHAUL in the future.
Chris C.I would not change a thing. Just always have plenty of things to rent so I don't have to go anywhere else.
WADDIE J.The staff is very professional, courteous and accommodating. The equipment we've received is always clean and in good condition.
MICHAEL K.Lovely experience! Would recommend anyone to go there. Nice folks!
Michael H.NA
Dewey H.Very prompt and friendly service. Great experience!!
David P.Again, great group of people to work with. Check in was quick and easy.
James S.Not charge so much and make sure the vehicle is well maintained.
Kyle B.Was soso
Marvin B.They were closed when I dropped off but everything was easy and great!
Maria C.your 24/7 app sux would not work for me !!! I tried 3 times for 30min. could not get it to work, will not ever use are try to use it again.
steve M.Location did not have an appliance cart when I went to pick up the trailer
Mason H.Quick and easy return. I would recommend.
Tracy H.Great folks
Michael B.Nothing, site was easy to find, plenty of room for parking, drop box for keys clearly visible.
Kristy G.Awesome fast friendly service wouldn't change anything thanks
James H.This is U-Haul best location! I have used U-Haul many times and this location out serves anywhere else
Floyd B.The ratchets for the tire straps could use some lubrication like WD-40. They worked ok but were harder to ratchet.
BOB R.Nothing great service very friendly couldn't find anybody better
DAvid R.Wonderful service. Highly recommended.
Bryan S.Very friendly and personable!
Seth O.Wouldn't change a thing!!… Great service!!!…Everything went smooth.
Dana T.My 2nd time using location. Will use them again in future.
Odell B.The U-Haul smelled like cat urine in the back and dog feces in the cab. I had to mop and clean it myself to attempt to get the smell out before we could load it. This was an awful experience.
Sheanna R.Nice manager friendly helpful.... Staff excellent competent
Frank B.Nothing! Excellent experience with wonderful people!
Bryan S.One of the best for Uhaul
Weston G.Not one thing!!!! Would recommend to anyone and would definitely use again!!!
Bobby T.This was a great experience and will rent from this location again. The team was wonderful to work with and helped me with everything. I will recommend this location to everyone I know that can use this service.
Lee C.the customer service was great as for the truck it burned a lot of gas which caused my timing for the trip to be delayed tremendously.
Towana V.Great customer service
PHILIP K.Very nice...friendly...efficient. And they teamed up to get me on the road quickly.
Sandy B.Nothing everything is very nice
PATRICIA D.Mostly a good experience...I was line jumped by 2 different people so maybe a well delineated queue line would help with that...? Otherwise very smooth experience, the trailer towed well and I will be back if this location has the equipment I need.
Joe C.