Filed a compliant never heard back from uhaul.
Terri Skinner
Customer Reviews for LNB Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jim and his kind wife were so friendly, efficient and open when no one else was! I am grateful to them.
WANDAF FELIXEasy and efficient rental, great customer service
David MohringGood service. Very professional, no delays.
won ortizI rent from you frequently. It used to be a lot faster and easier when my information was saved in your system. Too bad you changed that.
Steven SeniukAlways nice and clean and on time
Chris GavetteClean vehicle. Helpful proprietor. Have rented multiple times from him - always great experience.
Donnette BoucherGreat
Terry RodmanThe truck was full of mud, dirt, and crumbs.
Brittney VanGordenService was excellent. Thank you
Jack BolsterThe process was wonderful and the gentleman who took care of me was great.
Jane RobertsConvenient and easy!
Sarah NewmanThe owner was a great help to us. We were unable to use the APP for pick up or return. The app is a great concept but totally useless. The gentleman came on site right away when we called to report issues checking in. He helped us get on the road and was very responsive to all our needs. The truck was spotless and the rented equipment was exactly how we needed it to be. Once again, the APP is useless.
Donnette BoucherUhaul could fix their computer software so it works faster for the owner. There is a long delay when submitting the drivers license. The owner was very pleasant and has excellent customer service. I will be recommending them to my friends and family!!!
MaryJane LaBarGreat rental with no problems. Gentleman was there at pickup time and quickly got my info and gave me my keys and I was on my way. Truck and equipment was clean and in working order. Would absolutely rent from this location again.
Bryan VanHallThe owner/operator is a true gentleman; friendly and polite and a pleasure to deal with. Is there to meet you and get you hooked up and on your way. Greets you when you return with equipment and asks if there were any issues. In a growing world of don’t give a crap attitudes, working with this gentleman is a rare treat.
FREDRICDAVID DUNLAPGreat service and excellent customer service and support
Barb CowleyNothing. He was very courteous and prompt. He explained everything well. I would definitely use this location again. Definitely someone who enjoys helping people.
Richard GensheimerVery nice and friendly
Todd Hill2nd time we used this uhaul dealership. Pick up was a hot mess. Dealer has a phone number no one ever answers. When they call back cell quality is poor. On site customer service is Jon existence. Any issues, told to call cell number which does not respond. Guy tells you his wife handles everything except handing out keys. Except she doesn't answer phone ever or call back. Truck was not filled and the last time when it wasn't filled. We filled exactly to how we received it and they charged us an extra 50 bucks. We had a reservation booked in advance. They refused to give us a truck. Took 2 extra hours and 3 trips. Ridiculous.
Michael Schwanawesome people.... I will never rent from anyone else around here... salt of the earth!
TV CANNON-BAILEYWhile the overall process was eventually very smooth, it took a long time for the checkin software to work properly. And then there was a holdup due to an outstanding MILEAGE charge on a previous rental, which we could not figure out why it hadn't been resolved previously.
Orilee Ireland-DelfsSuper friendly and competent and professional. Highly recommended. There is no room for improvement.
dan cadzowMaybe an upgrade to the internet or computer. It took longer than expected for screens to load especially since this was the third rental within a year
Robert KelseyGreat guy.
Mark BoermanThis was my first time using this trailer and Jim had plenty of helpful tips for securing the vehicle.
Mark SareskyJim was very friendly and accommodating. Will definitely use him for all my moving needs.
Ronald DeGeorgeJIM IS AWESOME!!!
Lenita BurkeAlways has a good selection of trucks and trailers on hand. Used this location twice this summer for a covered trailer. Loaned me a lift receiver as my drop receiver mounted the trailer a little low. Polite and friendly owner.
Robert KelseyThe brakes need to be replaced. Otherwise everything was good.
Nicholas loomisGentleman was awesome save me unnecessary fees because of pickup location changing reservation he was very helpful
Joshua RoelleExcellent service!!
steven strubOur GPS had a tough time locating the drop off place. It was not on Apple or Google maps. It only had an “estimated” location. We had to basically find it ourselves and due to this we had added fees at the end. Uhaul needs to do better in terms of address/directions. Your system was down as well for a period of time yesterday and this made checking out harder. Also, the added fees at the end for going 1 mile over is ridiculous. The workers were kind, helpful and easy to work with. Your policies and systems are below average.
Alexis RossGood service very kind gentleman
Adrian AsberryNo improvement needed. Return of equipment was painless. Thank you!
Robert TorbittNo comment on improvement, service was extremely friendly and professional.
Russell Godownvery helpful
Sandra DillImprove computer system so customers can get going quickly. The equipment and service were impeccable at this location.
Ridgely BrownThe owner was very helpful and would recommend this location for anyone looking for a u-Haul.
Dan DelprioreAlways a great time renting from this location!!
Dawn ScommerThey did it all well.
Gregory MitchellI it a great place , I did find one of the tires low on air. I took care of that My self.
Lee MorganI had a wonderful experience and was very pleased with Jim and rental.
Amy GodfreyHad to brush snow off of the trailer and the process was slow.
David FrankIt is always a pleasure renting Uhaul equipment from Mr. Hartnagel. Highly recommend this location.
Michelle PhilippsEvery thing was great
RONALDFRANCIS BOMBARDJim was very nice and very easy to deal with, we had some issues with our lights, had to have them fixed and then return, he was very accommodating. The UHaul software check-in was updated and was NOT very user friendly, so I would recommend UHaul fix that, we had to re-enter our information several times, get support on the phone, etc. The return process was no issue either, we returned a day early and again Jim was very accommodating. Thank you Jim.
Kimberly SantelliThe most friendliest and patient with their customers. This is my second time renting from them.
ANGELL JR LOPEZThey are extremely customer service oriented which seems to be a rarity these days. I wish more business operated the way this place one does. I will use them again and recommend to everyone I can. Thank you so much for making a difficult time for me a little easier.
Kelly ruhnThe man met me on time and was friendly, knowledgeable, and helped me get on my way in a short time. I will return to this location in the future even if it's a little further from my house.
john lawsonExcellent service!! Return customer. Jim is a delight and renting a truck from him was super easy. Truck was great. It made moving house so much better!
Bronwyn WallacePeople very friendly and helpful! Only thing was I got like 6-7 rental agreements emailed tome but would highly recommend this location.
Frank VascukynasAmple parking for trucks. Not a whole lot of direction unfortunately!! The locks for keys were much better at this shop. Another couple dropping their truck off reported that their suspension was not great in the their truck either.
William StorrsThe city for this Uhaul location should be Palmyra, NOT Macedon.
Steve YANGGreat customer service! Very friendly and accommodating!
Dawn SchommerThey're the nicest most helpful people. They will be my new go to when I need to rent a trailer.
Jon Muck