Customer Reviews for Lobus Wheaton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lobus Wheaton
I like the service and the price was ok good trucks
Friendly and kind service.
Corporate was not helpful at all we were suppose to rent a truck one way to Bloomington In but when corporate called on the day before only offered a pickup 45 to 50 minute drive and was not helpful at all After telling her I was not pleased with a pickup there she did not help me with a solution and when I finally gave in and said ok not more then 5 or 10 minutes she told that truck wasn't available she then gave me truck that would be bigger When I called the uhaul to verify I was told that it wasn't and that it was double booked he then got me a truck and said that it was not a one way but I thank him for his effort and we did get our son to school but we did have to drive the truck back. Everything corporate did was of no help and should be ashamed of there customer service. The gentlemen at the Wheaton uhaul came through for me but corporate was not helpful
the building in which the office was ran out of was rather run down but the service was great.
The location is odd, can't even tell there's an office there. I also reserved the van from 9:00am to 5:00pm, but the on site agent asked me to bring it back at 4:00pm. I was not able to move everything I wanted to.
would be best if the gas tank started out full, easier to just fill at the end rather than guess if we've hit the same mark.
Entrance to the location was not clearly marked. Everything else was fine.
The u haul rep that we rented from was efficient , personable and provided excellent service . We rented from this location twice in the past few months , and both times I've had the same great service . Thank you!
Go there every time we move. Very nice, knowledgeable people.
The gentleman who helped me in Wheaton, IL (my uhaul pick up location) was extremely helpful. He has some pretty wonderful customer service skills and was super fast, friendly, polite, he explained how to use the equipment and really eased my nerves. Moving is stressful and i was in a negative mood that day UNTIL i got to uhaul. He seriously turned my mood into a positive and i left there very happy and content.
The 9' cargo van I reserved was not available but I was given a larger truck at the same rate and a break on fuel fill up. It ran well and and was perfect for the task. I give this rental a two thumbs you!
Pablo that Manager is Excellent and Our Experience was Professional and Off the Chart !!! Will be back again and recommend Family and Friends to Visit His Location for Future Rentals.
Give each customer a back rub and 5000 dollars with each rental.....kidding. There is no way to improve this site. whoever the young man is that manages this site did a great job. Accommodated my several schedule changes gave me the truck I wanted or better when I wanted it at a price that was very reasonable. I wish more businesses were run this well. Thanks
Only person who was able to help me at all
Pedro is professional and courteous.
I received friendly, efficient service in renting a U Haul truck.
Only concern is for the new type of vehicle keys (such as the Dodge RAM I had) that don't fit in the standard key return box. I was concerned that when I returned my key under the door as instructed, and couldn't push it far enough, that someone could "fish" them out and steel the vehicle.
Great place. Awsome service. Will deff rent here again.
Very friendly service. Great running vehicle.
The really nice guy who I spoke with made a spot so I could keep my car there while I was using the truck. That was VERY helpful and appreciated. He was efficient and did a great job. Thanks!
The guy at this location was very nice and accomodating
The gentleman that worked with me was very helpful. I would say that would be the main reason that I would come back. The equipment was great and everything that he promised came true. He was very customer service and you should be proud to have him on your team. Just so you know, my friend recommended me to your store in Wheaton.
Associate managing this location was friendly, helpful and efficient. Great job.
Continue to provide prompt and courteous service. This agent is terrific. Thank you.
The rental agent was very friendly and helpful.
The man who work there was nice however it wasn't clean and didn't help me find a Uhaul pointed to the closest public storage not even
On site owner is very helpful, although location has some space limitations.
Satisfied my needs in a very professional manner. Location is a bit dated and small, although is quite efficient. Have used location on a few occasions in the past and will continue to do so.
Everything worked perfectly. Keep it up
Needs a real key drop for the oversized key fobs. Hard to push the key under the door.
Get a desk some lighting cleaning I was told I would have to return the truck with a 1/4 tank of gas it only had 1\8 what happened to returning with full tanks. ?also resovations where made night before why did he insist on making and retaining copy of my CC and drivers lic.respond was don't you trust me.left me very uneasy. I had to move his bike just to get to the counnter.
That is a great experience!
Excellent late model cargo van was perfect for our needs. Very reasonable rental charges, as well.