Great experience
Mike Thoman
Customer Reviews for Local Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing the owner of this location is the best he will go out of his way to make your experience good
Jim OlsonThe local store personnel were a pleasure to deal with. But..... The U-haul main distribution center (in Kent Wa I believe) was a nightmare to deal with. They constantly were changing the arrangements I had with 'The Local Store' to fit into their schedule. Then, after picking up the Transporter, they kept sending text messages for various things. Sorry, but I do not reply or talk on my phone while I am driving.
jon pulicicchioThe Local Store staff is amazing to work with.
Anna FryScott and the Local Store team made the rental super easy again. Our 2nd rental in just 2 weeks! Truly enjoy the ease of rental trucks and trailers from the Local Store!
Jim AmundsenSCOTT & HIS LOCAL STORE TEAM ARE THE BEST!
James AmundsenNothing, this is an outstanding franchise that works well with and for customers as well as the parent company. A truly rewarding experience that reflects well not only on the providers but for U-haul as well. This franchise in Grayland/North Shore is exemplary in all aspects. I recommend them very strongly to my friends and neighbors.
STEPHEN MEYERGreat service.
Duane PeggThe manager at the drop off location was great, he made an effort to help us with the strange conditions of the return (we were forced to go an hour and half past our desired drop off point, and then we were charged for the extra milage). The over all uhaul experience was weird for the reasons mentioned above.
Rigdon HolmquistVery friendly service
Paul FletcherNo complaints, everything was superb!
Nichole WallingLocation had everything I needed to move and friendly and knowledgeable staff.
BOB ALEKSINSKINothing good place
Gerald HorneGreat people
mickey laddnone
Arthur BisherNot a thing, everything was perfect
keith IngrahamI arrived to pick up the truck and car dolly and the dolly was already hooked up and ready to go. Great customer service!
duane peggReally friendly staff and helpful totally recommend it and I definitely renting again there
cesar cejaNothing Scott and Michelle were excellent and did a great job for us
Dennis VargaThe drop off was a grocery store but the lady (I didn’t get her name) was very nice and helpful. Despite running the check out in a grocery store AND having to check me in, there was very little wait and she was wonderful!
Joyce LingleUhaul trailer rented from Auburn location, blew truck fuse turning lights on. Uhaul help insisted on driving at night, to return trailer no option. The local store allowed trailer drop & they took care of return. Uhaul help should learn customer service from the local store.
DAVID ALLEN BAUMANAlthough i didn't like the my original pick up location wasn't open as expected and I had to drive 30miles to another pick up site. That was inconvenient and more expensive on gas
Ben TeetsWhen it asks to rate "this location" I would say that the first place I went to,,: Ridgefield Mini Storage in Vancouver Washington was Incredible! The Ladies working there were Outstanding.. From there though it was just average. I had to travel three hours away just to pick up our Truck and it was an average little town in the middle of Nowhere. Dave was very helpful though. The Vancouver Washington "Ridgefield Mini Storage" location and staff should get 5 Star rating and awards for their intelligent help and compassion. The facility was close to my home and beautifully clean.. Wish I could have picked my U-Haul truck up from them.. But they set me up and got me going.. Many thanks to them.
Dan JonesWhen we reserve a 26 foot truck, do not give us a 10 foot truck !!!
sean brownNothing, local store was the only part of my move that went right. Thank you.
ralph siemeringAwesome service!!
jake christiansenThe Local is a great place, and the UHaul rental was super easy -- both in picking up and dropping off!
Heather SneddonThey made it super easy and quick.
Joseph AdamsVery good equipment. And a staff that is professional and works with you. Will always choose the location for rental needs . R.V
RON VANINShe was excellent. Very helpful and friendly.
Cliff TaylorNothing, it was great
George Eadsexcellent customer service at this location
DANIEL DEWEYNo improvements needed. Everything was great and efficient.
melanie bancewiczThanks for the help
Pam HamesThis is the beat place to rent from I rent uhaul a lot and this location is always very helpful quick and efficient. Great people. great experience.
Daniel CassellAs much as the owner was very nice, he was extremely busy & took a great deal of time. We waited around for an hour and a half before we could leave .
Donna DameronNothing, service was very nice and kind. I’m deaf and we were able to communicate well using notepads. I consider this above and beyond because it’s been my experience that not very many people are willing to write thing down so I can understand what’s being said.
Christopher MinnickThe gal helping us turn in our rental was so helpful, personable, and sweet!
Stephanie EdensAlways tell people that 10 foot trucks do not have pull out ramps.
Dawn BealeI ordered the trailer from Central Park, WA and was told it would be there. Found out that morning that they didn’t have it and had to make a trip to Grayland. Luckily Grayland has it.
mike villarrealScott and Connie were great! Took care of additional day charge and moving pads, checked me out quickly and efficiently.
JACK LORENZ III STEINreally appreciate the great and friendly service at The Local Store. Easy to pick up and return as well. :)
Heather SneddonAlways a pleasure to work with the Local Store.
Teresa MilesThings went very smoothly!
Jerry SperlineAbove & beyond customer experience at this location !!!
Gregory TumidanskiAlways the best place to go for U-Haul rentals!
Jerry SperlineThe Local Store are nothing but great people. Would definitely recommend them!
Damian ScottWe've dropped quite a few trucks off here. The owner and his employees are fabulous so nice and courteous.
DALE L HUTCHENSCustomer service was good but prices are absolutely outrageous!
Kayla KukuruzaLong Beach WA location canceled my reservation 10 minutes before I was to pick up my car haul trailer. I was told the closest trailer was 30 miles away in Grayland WA. It was actually 76 miles and 1.5 hours away each way added a total of 4 hours late to pick up my wife's car.
Timothy KerrFriendly and professional. Easy pick up and drop off. Will use again the next time I need something from U-Haul.
Michael DuesingHave rented several pieces of equipment and always been treated well
RONALD VANIN