Customer Reviews for Lock&Leave Stg San Bernardino
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lock&Leave Stg San Bernardino
Customer service there is terrific!
Truck was not available when I arrived. Previous renter was late to return. This not the manager fault. However made reservation @ Alabama location & was sent to Waterman. Was told no truck that size was available, late the next day was called & said my truck was waiting.
I rent trucks as part of my business. I had not rented from this location prior to yesterday. Nedy is the best representative any company could have for their product. Great service, Great attitude, and great composure when the place was crazy busy! I am certainly going to try and steal her to work for my company (Amazon).
All staff was very helpful, understanding and kind
The staff is very friendly, Nedy was able to answer all my question with a great attitude, i will recommend this location to my friends and relatives for any moving needs.
Very pleasant people to do business with
Basic operatin instruction card in the vehicle would help.
Nothing. You cannot improve upon perfection. The attitude of your employees and their depth of knowledge combine to make this a very memorable experience. They make it a pleasure to do business with this site, as they continue to raise the bar on business tactics. W. Ronald Denson
Attorney at Law
very professional, nice and very clean truck rental..Thank you!..
Sincerely, Joe Houston
The girls there are GREAT!!!!! They are always so kind and go out of their way to help in any way possible. I would recommend them to family and friends. Thank you Leona and girls for all that you do.
Manager was awesome... She was so helpful and friendly..Even though I live in another town I would recommend using this facility
There is a u haul rental center 3 blocks from me, I ended up paying more for mileage because of that. The phone line automate was transferred to the waterman and mile rental center. I called the baseline and Tippecanoe, but did not realize it until I made reservations for the truck.
Nothing the staff were Really friendly Great customer service Would definitely recommend family members and friends
Neddie and leona are awesome and very professional meeting all needs
the rental agent was awesome and was very kind!!! she made the experience all that better
Myrtle was very polite concern about customer needs
Make sure you have a person who is knowledgeable of all kinds of transactions at the store. I was charged 10.00$ for a dolly that cost 7.00$,the lady working didn't know how to change it.
I can't see much room for better improvement. The truck was clean and in good working order, the young lady Nety and her partner were great. Questions were answered clearly and informatively.
Customer service was great. Very easy and fast service
First time renting but went well no problems.
You need to do something about the way that you check people in, I gave my driver's license & major credit card & still had to give a personal reference. I thought the next thing I was going to be asked for was blood. I will NEVER rent from U-Haul again.
This is my second time
using this facility and I am
more than pleased. The staff
is so friendly and professional.
They are very knowledgeable
and go above and beyond
to satisfy their customers.
I not only used them myself but referr them
to others. Lock N Leave doesn't try
to take you money or run scams by charging
outrageous fees. Each time I
was informed upfront what my
charges were and upon returning
the truck/equipment was
explained the charges
and again left completely
Lock N Leave is the best!!!!!
Hire more employees, it took 30 minutes to get equipment