Customer Reviews for Lucky Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

I first had a reservation in metter Georgia. We drove from soperton Georgia to metter Georgia and found out that they did not have it available even though I reserved it the day before and there was one there when I reserved it. So I ended up having to drive into Statesboro Georgia to pick up a dolly. This was my first time using U-Haul and I did not enjoy the experience. I had already had a stressful week trying to figure out how to get my car home. And then I had to waste unnecessary gas trying to get a dolly that should have already been at the first place I reserved it!

Rating:

5.0

No issues at all! Booked the tow dolly about 30 minutes before I showed up, got there and was out with it in about ten minutes. No issues with returning either, only about 5 minutes and I was off again! Felt like the cost was also reasonable.

Rating:

5.0

All went well

Rating:

2.0

im being overcharged by 67.99 and i already paid 135.99

Rating:

2.0

The store attendant wasn’t knowledgeable on how to assist me and I was there for over an hour trying to get the U-Haul. She had to redo the information in the computer several times even after I provided her with the confirmation information. I had to call customer service several times for them to assist me, but the overall field goal was OK.

Rating:

5.0

Very nice operation here, very helpful with the return process. I would use this location again as well.

Rating:

3.0

They need to check the equipment better before the customer arrives.

Rating:

1.0

I have been charged for an unknown amount of $83.76 please be advised and credit back and provide a reason for the transaction. In addition I was charged the correct amount of $66.52. Thank you for your attention to this matter. Brian Stacey

Rating:

5.0

Thank you for the use of the u-haul everything went well today.

Rating:

2.0

First of all the person running the store could not answer any of my questions. Inside the cab of the truck GROSS !!!! Had something spilled all over in the cup holder so bad when I lifted the center console the liquid run down on to the floor. Truck smelled like a freaking ashtray. Windshield wipers were shot started raining couldn’t hardly see and the breaks are not the greatest. Not something I would recommend to anyone

Rating:

5.0

Polite, efficient service Agent was knowledge and accommodating

Rating:

3.0

Getting my uhaul was easy but when I returned it, they didn’t submit my return time which caused my debit card to be charged again and when I kept calling about the issue the cashier seemed to be getting an attitude.

Rating:

4.0

The attending clerk was very kind, but needed someone to help. The site is very busy, only one person working

Rating:

3.0

I came during normal business hours and when dropping off they had no idea what to do. I had to write everything on the back of a receipt and the owner was unaware i was dropping off the truck. The lady who did help me was very kind but was unsure of the drop off. I ended up just doing the drop off online so that nothing would get messed up.

Rating:

5.0

None

Rating:

4.0

these people went above,but we should be made aware of all the up/charges to come

Rating:

5.0

N/A

Rating:

1.0

Stop lying to customers about getting money back.

Rating:

2.0

POOR CUSTOMER SERVICE.

Rating:

3.0

The location that I was suppose to pick up my U-Haul from was closed so I was sent to a different location to pick up my rental. That put m

Rating:

1.0

Where is my receipt

Rating:

4.0

The trailer we were supposed to get had bad wiring- so we had to go with the next size down. This made it a very tight fit overall.

Rating:

3.0

Attendant not too helpful, but the trailer was in good shape and had no issues.

Rating:

3.0

I'm a 52 ye old female and I was not able to lift the trailer 6x12 that I rented up off the ground. Someone should be available to assist a U-Haul customer beside a 65 year old person running the store by themselves. Also I drove 200 miles with one working brake light and blinker on my U-Haul trailer. I believe a rountine maintenance should be done. Thank you for your time.

Rating:

2.0

The worker at this location act as if he didn’t want to rent the truck out to me because he promised someone else the same truck the next morning. But I told him that I did the exact same thing the other customer did and that was reserved the truck as well and I knew what time block I rented the truck in and that I would have the truck back at that time. He claimed he didn’t have a problem with renting me out the truck but needed it to be back because of someone else. I didn’t like how he was handling it at first but ended up working out but I will not return to this location nor will I recommend anyone.

Rating:

2.0

don't change the drop off location! took 1 hr longer and 30 miles further!

Rating:

1.0

The drop off location could not give me a receipt at time of return. I was told that the manager would have to do it whenever he came in to the location. "An absent manager". After over 2 days of me having to call them repeatedly for an official return/receipt, I finally got a receipt by email. Thankfully they did not charge me for the 2 extra days that my return was in limbo. The main problem is the UHAUL system itself. You cannot change any details about your return through the main 800 number. You have to get the "marketing/regional traffic control" phone number to change anything. BUT, the regional phone numbers are poorly operated. They are only open for customer service calls on a limited basis. No weekends, not after certain hours. Poor customer service. The other major problem is that if you do a search of locations for a return, the UHAUL system is not accurate. 1. Locations listed on the web-site may or may not be operating as a location anymore. Yes, I tried to return to one of the locations and called the number only to find that the location's phone number was disconnected and no longer in business. 2. Another location that I tried to return the trailer to said that they COULD not accept my return because they were under construction. I ended up returning my trailer to a location 20 miles away at as I said earlier, they did not acknowledge my return until repeated calls over an almost 3 day period. The website is INNACURATE about actually open and functioning locations. Good luck and make sure you get HARD AND FAST details before you think that things will go smoothly.

Rating:

5.0

Please have more than 1/4 tank of gas in it at least 1/2 will do.

Rating:

5.0

Drop was very quick and easy

Rating:

2.0

Getting the drop off location right so people would not be charged again for the employees mistake.

Rating:

1.0

I was over charged per mile by 20 cent sounds like a little but that adds up this is compared to the website and the locations information. There were two truck uhauls available and one (the one we needed was broken) so we had to get the 26ft one. Surprise double the price. The uhaul was in terrible shape including the interior arm rest which just had old dried soda spilled on it. We rented around 3pm and was told we had it until 6:30am but I received a text saying it had to be back by 9pm. The first guy we spoke to was very rude and the second one was clueless. 0/10 do not recommend.

Rating:

1.0

I was confirmed and received email that equipment was paid for and attendant came outside to complain about how we were exiting premises and when I was 20minutes out he called my cellphone to tell me I have to come back because payment was not processed so I attempted to escalate with uhaul directly and never recieved a call from regional executive. I'm still pursuing escalation and expect this to be reviewed. I have Threatening messages from tenant telling me they will call the police on me if I don't go back when I had called uhaul to find alternatives to accept my payment over the phone. Very horrible experience, I've never been treated so bad.

Rating:

5.0

Nothing it was amazing, i was sent there last minute, and i was helped quickly.

Rating:

1.0

Worst experience with U-Haul in many years of using them!!!

Rating:

2.0

We wish the rental and paperwork had been ready for our scheduled pickup. It seemed as though the staff member had not been trained to handle uhaul customers. The staff was nice but was not equipped to handle our rental. Location did not have the rental truck ready or the dolly and blankets available as reserved/confirmed. Did not go over rental agreement. We received an email receipt after we had left which did not include the insurance coverage that we initially signed up for and we specifically asked staff about the coverage and he insisted that we were good to go. Per customer service, our reservation noted customer declined coverage when in fact we went back inside and specifically asked for the gentleman to confirm that our coverage was applied after receiving a text about safe move.

Rating:

3.0

The employee working here was not helpful at all

Rating:

4.0

very friendly

Rating:

5.0

Easy drop off and return.

Rating:

1.0

U haul as a whole is a joke, insensitive and unprofessional

Rating:

1.0

This location tried to charge my card 600+ for 2 days when I dropped it off. Thought they were slick. They fkn snakes and I don't appreciate that...I'll inform others to never use this location.

Rating:

5.0

This was a back up location as the original location was closing within 10 mins of our drop-off and would NOT help us. This rental experience was horrific and I will NOT recommend U-Haul to anyone. I get people are busy but 3 weeks prior we rented this, get it together U-Haul

Rating:

5.0

Midgard self storage was my original drop off location. When I got there no one was there, called the number it said to call and no one answered. There was another vehicle there trying to drop off also. I would not recommend this place ever.

Rating:

4.0

None a job well done

Rating:

5.0

Easy pick up and vehicle was ready to go. Clean and exactly what I ordered. I appreciate how I could do everything online and just had to get the keys from the people at this location. 10/10 would recommend.

Rating:

3.0

Better customer service.

Rating:

5.0

The young man was very helpful in making sure the trailer was in proper working order and to insure it was attached properly.

Rating:

4.0

Transaction was casual but professional. very low-key and pleasant

Rating:

5.0

will used the location for all my u haul needs

Rating:

5.0

Great guys, very friendly

Rating:

2.0

The rental person never checked anything while I was there. I had to go out and get the mileage off the truck. No personality at all

Rating:

5.0

You were perfect with us

Rating:

5.0

Overall I was a happy customer, however the only thing I thought was weird that you guys didn't supply a dollie. So moving big items was a challenge. Maybe you guys should consider supplying dollies for the trucks.

Rating:

5.0

We had ordered blankets but they are not available at this location - please update your website and database to reflect this. Trailer driver side turn indicator/brake indicator was not working. Trailer had NOT been swept out. But the store employees were great, very helpful and very friendly.

Rating:

5.0

Third time renting from these guys. Always helpful and attentive

Rating:

1.0

I rented a 6x12 enclosed trailer to haul my daughters things to Statesboro. The wonderful couple in Lake City were so pleasant and helpful. The gentleman used a heavy jack to attach the trailer to my truck. Then checked to make sure everything was safe. But when I went to the drop off they had no equipment to take the trailer off my truck but wanted me to manually lift the trailer of my truck. First of all I just had shoulder surgery 3 weeks ago and I’m nearly 50 years old. If it weren’t for a very nice gentleman to run back to his house for a jack they were going to make me wait till 5 pm and I had got there at 9:30 am. For trailers of such excess weight there should be some sort of jack put in the trailer or the drop off station should have one on it’s station. There was no way that trailer could be lifted manually.

Rating:

5.0

Very helpful and customer service oriented