On August 24, 2012, I went into your store located at Sam Houston Street in Victoria, Texas to purchase supplies I needed for my trip to Mesquite, Texas. During my visit, I commented to the Regional Manager that I had rented U-Haul trucks in the past and that I always had good experiences with U-Haul.
I then mentioned to him that I had gone online and compared the rates of Budget and U-Haul. Budget had better rates for the same size truck I needed. He then explained to me that the company would match any competitors’ prices and that if I wanted he could match Budgets price. And like I said before, I have always had good experiences with U-Haul in the past, so I immediately accepted his offer and I called Budget and canceled my reservation. He then reserved a truck for Friday 24th.
The morning of the 24th, I received a call from a female employee to assure me that my truck would be available at the time we had agreed upon. I was thankful for the follow up, and I assured her that I would be there at the time agreed. However, when I arrived at the store to pick up the truck, the truck was not available for me. The Regional Manager was not sure why and what had happened. He called around to the other local stores but, none had the truck I needed. Apparently, the truck that was meant for me had gone in for repairs, and was sent to a different location. The Regional Manager apologized and said that if I wanted I could go to Hallettsville, which was 40 miles away, and pick up a truck there and that they would give me an extra day of use and they would also take off $25 of the quoted price.
I really needed the truck that day so I agreed to drive to Hallettsville and get the truck, I however was not going to need the extra day they offered and the $25 off would only pay for the gas there and back to my home. It did not pay for the extra time it took for me to go get the truck and bring it back to Victoria after they had assured me that my truck was going to be ready when promised. I was inconvenienced because now my trip was delayed. I had a deadline to meet, and the extra day they offered was not going to make a difference, and the $25 would only cover a round trip to and from Hallettsville. I was very disappointed with the service I received at this location.
When I arrived at the Hallettsville location, the man there was not sure of what I was talking about. He had to research and find out what I was talking about. According to his records the truck did not show it being reserved for me. He however called, what I believe was the main office to see what had happened. He managed to fix the situation. He added the extra day to my rental, but I did not receive the $25 I was promised from the previous location. The man at this location was nice and friendly, but was not very professional.
I feel I should have been compensated for more than what was offered, especially when the extra day was not going to be needed. I did not appreciat