Notice on this Rental Drop Off Location survey you have the subject: "Were the personnel helpful?" It was nice being able to do this transaction with a person available to us!
Mark H
Customer Reviews for Lyles Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front passenger tire was low. Attempted to put air in it and the valve inside the valve stem was stuck in, so all it did was leak more air. Called roadside assistance at around 5-6pm and they were not able to get someone to fix the tire until 10am the next morning, which was not acceptable customer service. I also gave them names of two places in the town that could fix the tire, but none of those options were used by roadside assistance. Uhaul should be able to do better than they did.
Paul vEasy to reserve. Truck was ready for us when we showed up. Friendly people.
EDWIN SThe address on the uhaul contract was incorrect. there was almost no space to leave the uhaul/trailer.
Ryan BDropped off after hours. I put my own lock the trailer as I didn't want the 2 dozen blankets left in an unlocked trailer. I would assume it would have been my dime if the blankets came up missing? Need to fix that potential issue. Place blankets, plugs, hitches etc. etc. into a secure box or some container for afterhours or Holiday drop offs.
Dale HAll was well at the pick up location. However I had to drive an additional hour each way because trailer wasn’t available at the original reservation location. Pretty inconvenient after driving 1000 miles.
Greg PGreat people. Great to work with. Location was easy to get to.
Ed SIt’s a drop off point what else is there to say.
June BI was supposed to receive a call because I didn’t get the two Dollie’s I paid for and never got a call so I was stuck paying for them even though I didn’t get to use them.
Beth LIf they would have checked the vehicle when it came in, they would have seen that it was low on oil. I had to spend $8.00 for a quart.
Jeffrey SExterior of vehicle was very dirty ( covered with bugs) could have been power washed prior to delivery. Otherwise all else was great
WILLIAM JI don't have any complaints as I was allowed to pick up 2 days before I had originally scheduled as I had help to pack over the weekend but not when it was originally scheduled for. They made everything smooth and easy!
Jeleane SFriendly people, had equipment that I needed. Great service, !!
ROBERT MVery helpful and flexible.
Benjamin PLoved the after hours drop off nice and convenient!
MICHAEL TVery quick speedy friendly and welcoming
TANA WThe cab was stinky and looked like chocolate drink had been spilled and not cleaned up. I wanted a ramp but didn’t ask for one. I thought it had one.
Ramona GWe wanted a 15 foot truck. Non available, they gave us a 20 foot truck instead. What they the pick up or drop off people couldn't tell us was were we charged for a 15 or 20 footer! The paperwork doesn't show the end result. With other rental places they have all of it right on the paperwork!
ALLEN TThey need to check the trailers before they give them to the customer my driver side front tire had Cord showing when I got it then they blamed me for someone stealing it after I put it back being a honest guy and never stole anything in my life let alone a tire. I will never be going to this place ever again.
Derek SWe were greeted by personnel who removed the trailer and did all the work. They prepared the close of the contract. We never had to get out of the car.
Jane SEverything went smooth! Thank you:)
David Pstaff were great. they were friendly and knowledgeable. great experience.
stuart cAfter hours
Jody HStaff was very helpful and made the rental process easy.
Derek SThe only problem I have is that 2 days after I had already made my agreement with U-Haul, my drop off location was changed and unavailable. I had to spend more money and inconvenience the owner of the vehicle that I used to pull the U-Haul trailer and inconvenience to myself. I would not use U-Haul again unless I had no other option. If U-Haul cares about its customers, some sort of compensation should be given.
Todd CMake sure U-Haul is doing the proper safety inspections on equipment. Before you take it.
Floyd CLyles Ford was great, we needed (2) 26' trucks and they were there and ready to go for us! Very much appreciated not having to go farther to get the trucks!
Jodi EOwner was visibly annoyed I came at his lunch hour. I was there 12:15. He loaded my car on the trailer hastily. One side, he didnt line up the strap so it kept coming off until I figured out how to align it. Then he never bothered to put on the back up chains that secure to bottom of vehicle.
Reda DExcellent service
Ann Bvery nice people to deal with and very helpful
Jeff MThis was actually the 4th location we had to go to get the truck. The first (Kramer Hardware in Clear Lake), did not have a truck and transfer us to P&T Auto in Mason City. P&T contacted us on Thursday saying they would not have a truck until Saturday @ 9AM but were not open until 12PM. We called UHaul Dispatch and were directed to go to Belmond. This place had a truck, but no one knew how to sign it out. We had to go to Lyles Ford in Eagle Grove, an extra 60 miles out of our way. We were at least able to get the truck a day early and returned it two days early.
Joseph KEverything was GREAT!!!!!!!
JACK KThe lady I dealt with was very nice and explained the entire process to me in detail!
Mark PGreat staff and helpful
brad tThe only thing that I didn’t like is the fact that no one is around to help you detaching the trailers, They just tell you to go to the parking lot there and drop it off!
rony rI was very impressed with the people at this location, very friendly, helpful and got me on my way quickly. I was disappointed in that I had to drive 40 extra miles each way to pick up the truck when I was promised a truck in Algona, rather than Eagle Grove. The phone person who rearranged my pick up told me I would get a $50 guarantee and reduce my per mile to $0.59/mile but I was charged $0.79/mile and they didn't know what the $50 guarantee was at the Eagle Grove location.
Mark SVery good
Dennis WWe pre-ordered a dolly and 12 blankets then switched to no dolly and 24 blankets. It was a bit unorganized.
Diane CNothing.
JACK KEasy drop off location.
ROBERT LLocation was very helpful, knowledgeable and pleasant to deal with.
John R