Customer Reviews for Macks Farm & Rv Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Macks Farm & Rv Center
The trailer had been damaged before I picked it up. It was known & marked but a wrench put to it would have made it safer prior to my using it. Fixed it myself before I left. Pre-rental inspections & minor improvements done by the facility would have made my checking out faster. Also, my reservation showed a pick-up time of 9am. They were not expecting me until noon, why, I don't know. But as a result, I had to wait for them to get their computer & printer turned on to go through all the info needed. Another delay in my departure. I was meeting someone a half hour drive away & ended up being an hour late. That party was not happy with me. I am recommending them though since I'm sure this is not a regular occurence & I don't want to hurt their livelihood.
They should take some lessons from the folks in Pineville, LA on customer service and how to be friendly. The management at Macks should attend lots of Fred Pryor courses for improving their tact and communication skills.