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Susan Balkcom
Customer Reviews for Franks Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners at Frank’s liquor in Coldspring where I dropped off the trailer are absolutely wonderful
William KesslerFriendly and professional staff
Greg MageeInform clients that the deposit is not immediately refunded it takes 5-7 business days instead of falsely informing them it is instantly refunded upon return of U-Haul.
WILGUS GUIDRYAsked is awesome!
Rebecca IngrahamAlex is awesome! Thank you for your kindness and customer service Alex!
Brian IngrahamThe truck has issues with the steering column gear selector and the key switch. The shifter was difficult to use because of wear and would overshoot the desired gear. The key switch was worn out and the key was often almost impossible to remove.
Ken JohnsonEasy and fast drop off and excellent service thank you so much!!
Robert PayneEquipment was clean. However, the battery had discharged, rental location had jumped battery to start and let unit run for an hour. I was not advised of this at time of rental. The battery was dead the next time I tried to start it. It took 2 1/2 hours for roadside service to arrive. I had borrowed jumper cables and had vehicle running for an hour.
R Clay ThomasAlways quick to respond and process my return. Simple, but good.
Paul DossStaff was awesome, smooth stress free from start to finish. I definitely recommend them and we will use them again!
Karen RainerVery easy to park trailer and truck. Quick and efficient check in
Dennise ShieldI really can't think of anything and drop off one smoothly and the staff was friendly I would definitely rent from them as well
david lukeA beer would be great !
Robert HesterThe family at Frank's in Coldspring were really friendly and helped me out w a few things when I picked up and dropped off the trailer I used. Highly recommended based off of friendliness!
Milton MoseleyVery friendly staff and helped me get hooked up to the trailer in the pouring rain.. Sorry:-(
James NunneryMy experience went off with any problems. The gentleman was beyond friendly and professional .
johnny grayVery friendly and professional!
Nicolae CiofiacTruck was clean but not spotless however i returned it in the exact same condition other than i swept the cargo bay out after cause i had a few small pieces of dirt inside i knew we left. The 20 photos i have to take before and after are a wonder to me as if you wont check your own units and feel like i am doing someones job i shouldnt have a thirty piece checklist to rent a truck for 5 hours
Shawn Lairmore