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Gerard Angelella
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of scheduling, acquiring and use of vehicle was excellent and an overall satisfactory experience. Highly recommend renting from this location.
Michael BeattyFAST service friendly service recommended this location
PROCOPIO CASTELLANOS MUNGUIAThe man behind the desk in Mail Boxes was very short and rude. He made it very clear that he didn't want to help me with anything dealing with U-Haul.
John NonasThe gentleman at the desk was very professional and helpful. He got me in and out very quickly. I'd recommend this particular U-haul location just because of the customer service.
Fedde SpoelstraBrand new and spotless van! It was an awesome ride and the process to pick up and drop off was extremely simple.
DARIA PERRONEVery friendly and helpful service person
Chris BoyceThe check engine light was on when I got into the truck and the windshield was extremely dirty, to the point when the sun glare came in, it was very hard to see.
Beth BeasleyI was happy from start to finish. Calling "Mail Boxes and More" I placed the reservation easily. Pickup was also easy. I was very impressed by the person (I believe name is Charlie) at the front desk who handled my reservation upon arrival. He was personable and courteous. Although he's a "Mail Boxes and More" employee, U-Haul should be happy to have him representing your company. The vehicle was in excellent shape and handled well. I would do business with U-Haul again.
bruce davisBest UHaul experience yet. I’ve rented before and this was the easiest and cleanest, most smooth going rental yet. Equipment was clean and well maintained! I would definitely use again!
Melissa TripodiDealer was very accommodating when I requested a change to a different size vehicle.
BARBAROS DINLERHave the vehicle washed and cleaned inside. It was filthy dirty. Low windshield washer fluid and oil change warnings lights were always on.
Lad BellVery satisfied with the representative and expert experience
JOSEPH MINOLFOThe owner is fabulous!! Worked to help me save money on my move. I will use him all the time.
Lewis MarshallThe representative was dismissive, and i was overcharged. He was inaccurate regarding the initial mileage, charging me extra, and then he told me that he would check the truck later upon my return, even though i wanted him to check it while i was there. I told him i used 51 miles and knew he was gonna over charge me and he did.
WILLIAM DELGRANDEEasy & seamless
ROBERT WALKER JRI’m so happy with the time record I got that truck in less than an hour.
HUMBERTO JORAHUAChuck was very pleasant and helpful when we needed to extend the rental for another day! Very pleased!
DEBRA LOWEThe driver's side window seems to need a gasket repair; the wind was pouring through. The owner/manager? at the location was a nice guy to work with.
THOMAS VOGLIOEnd to end experience was great - great service, clean van, easy pick-up and drop-off! But secure more hand carts so that you are able to fill order requests!
GERARD STOCKER JRCab or truck, including the cup holder rim. Floor floor was dirty and passenger seat cover was ripped.
Reginald BlackI check in and picked up my vehicle via my phone. I got confused and checked some $25 charge for insurance which I didn't need and was charged $50 for two days. Can this be refunded?
Michael BerticVery very nice and friendly service
JAKOVZVI ELIMELE PRUSHINOVSKYEverything went smoothly. Thanks for your help.
HECTOR BURGOS JRPlaced a credit card on as a hold and got charged for it. Guy working lied to my face about me getting charged.
ANGELO BALLISTRERIExceeded my expectations
Patricia BarronThe furniture covers were only 5 where it was mentioned there are 6.One if those was really dirty. With above exceptions,Van was good and the person was helpful.
Rajaram PatilI filled has tank yet got charged for gas, I did not purchase any supplies yet was charged for an item.
JOHN SCOTT MACDONALDBest experience ever with Uhaul
Tamika RhodaEvery step of the way--from reservation to return of the van--went perfectly. Chuck was professional. He helped me book my rental with optional dates if a problem arose. All E-mails were received on time. Absolutely, not one negative concerning the entire experience. KUDOS to Chuck!
geoffrey seidVehicle in great condition and staff was good as well
JUAN MOLINAMy only minor complaint is that when you are only 1 person it would be great to have power mirrors so you can get the passenger side mirror correct without having to pull over and fix it. In this type of cargo van the side mirrors are critical.
CHRISTOPH CORTESEN/A
Dorian WalshI dropped off after hours.
Thomas CiottiNo improvements come to mind- everything was great thank you
MARCO URIAS 3RDThe cargo van I rented turned out to be brand new, I was the first cstomer to use it. The manager at the site was knowledgable, accomodating, and friendly. The pick-up and return processes were easy and quick. I would rent from this location again and will recommend it to others.
WILLIAM CALLAGHANVehicle was a bit rough. Could have been cleaner but was perfect for my use!
Curt KabulaChuck the owner was fantastic and so helpful,I wouldn’t rent from anyone else
Stephen DubitsTook way too long to be verified. Also the drop off directions were not clear. This location does not have a drop box and I needed to leave the keys with the owner of the Mailboxes and more location.
Chris JohnisChuck was incredible and professional amid the current crisis that our country is experiencing, he ensured that only one customer was allowed in the store at once, he wore gloves and a mask. Chuck has a captivating personality and treated me with the utmost courtesy although I am BLACK. Which is unusual since the Trumpeter is in power!
ronald springerMail Boxes is great to deal with, however U Hauls pricing is ridiculous. It cost me $95 for less than 2 hours and 50 miles worth of driving. I will never use U Haul again.
Patrick SmithWorker was nice and pleasant... Experience was great! Highly recommend... Thank you again!
Marco Urias 3RDChuck is great his costumer service skills are extra ordinary
Donald Garcia