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Customer Reviews for Makabayan Cargo Logistics Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exelente customer services
Osvel PJust keep it up! Great location Great customer service Very happy and grateful
arlene wThis is more the website than the location. Online I had reserved a van to be picked up at this location and drop it off at another location. But then the representative at this location told me I would be charged extra if I dropped it off at another location. That was annoying because I had made the reservation online using the feature provided by U-Haul to drop it off somewhere else. It also didn't help that I had originally reserved the van from another location first but then a text was sent to me saying the van might not be available, recommending I pick it up from the aforementioned location above. I had agreed assuming the experience would be similar. I had also reserved two hand trucks but the location didn't have any so I was left to reserve dollys.
Christian ORena is THE BEST!
Miroslav RVery convenient
BHU TI’ve used this location for multiple UHaul rentals. Great customer service
SCOTTFREDERICK HMark was very helpful! I’ve rented a van in the past and always an excellent experience. Keep up the good work. 🙏😊
marie vMy favorite van rental
DAVID AThe attendant was rude and unprofessional. I had to wait five minutes for him show up and was greeted with "YOU'RE LATE", this after I had alerted U-Haul I was going to pick up the van an hour later than scheduled. Never again, I'll pick on the BQE.
Stephane DThe woman I dealt with was very difficult to understand. I couldn't understand much of what she said at all. There was a misunderstanding about whether or not I wanted insurance. All I knew was that I paid a $26 fee. She insisted that I give her an emergency contact, even though I was not forced to do so when I checked in online. She dropped a piece of paper on the floor, and I picked it up and read part of it — the piece of paper contained personal information about another customer. I hope she wasn't as careless with my information. I had thrown a black garbage bag with some of my belongings in it into the back of the truck before I entered the office, just for my convenience. I didn't mention that to her, but still, at first she tossed the bag into a garbage bin of some kind. I protested, grabbed it and threw it back into the truck bed. At one point, she told me to calm down, or something like that. When I returned the rental, the office was closed for lunch. I called the number that was posted on the door. On the phone, she said that she wasn't expecting me back until 2pm. Well, I got there a bit earlier, so what? She acted like it was my fault, or something. She also said she could see me using video surveillance. (Creepy!) It was a lot of drama and miscommunication over what should really have been seamless and easy. I wouldn't want to return to this location. And because of this drama, and the weirdness, and the trouble, I wouldn't mind at least a partial refund. Thank you! Oh, and this certainly wasn't the first ... well, *questionable* experience I've had with U-Haul. I would be more than happy to provide documentation proving this. Thank you in advance.
JOHN GGreat service
Caesar AMuy rápido y seguro gracias
CESARHUMBERTO CSo.my home burned down Dec 20 I'm Sunnyside the address I used the uhaul van for to remove what was not burned out old apartment so to my temporary apartment please know that this server was very professional and I would definitely go back and recommend to alot others thank you uhaul
Shelly PEverything is good 👍
THINLEY DGreat
said OThe location and U-Haul dealer were excellent. Nothing to improve. I was very happy with them.
Jonathan GEasy drop off
Pablo VProper instructions on the condition of the vehicle will be a plus point
Dorji NWhen I went to pick up the truck the person working wasn’t there. It took about 20-30 minutes of waiting for me to just get the key. I was a self serving customer.
Christopher AVery nice staff. Highly recommend the spot to rent vans from.
Artur ASmooth experience. I will definitely rent vans from them again
Artur AGood and friendly service.
Bikram JHow does a uhaul drop off not have employees? I showed up 30 min after “ opening” and owner that runs the establishment never showed up. Couldn’t confirm with anyone I was all set. Place needs employees. There was another individual waiting to pick up their truck and was told to go elsewhere
BO YTodo excelente
GEOLGER LEverything is great always
JUANC Rtheres too much photo you have to take before checking out. Also, why would they charge costumers if parked at wrong location. It should be dropped any uhual location so its convinience👎
Bryan WGood enough
Riberto SGreat service! Very helpful staff
Thomas FBest costumer service, convenient location. I would like to see instruction to escape parkways and some maps available.
Jagadish RParking space for customers
BHU TNone
DAVID CNothing
ibrahim kNice
PEMAN SWorst experience ever!!! I was charged an extra 218$ for damages I did not do. The people giving the trucks should have more training. I was rushed and not properly told instructions.
Elena GCharge people accordingly
Senaca AI was charged for 2 Dollies but never got them.
Edgard AWe set up everything online, everything was handled super smoothly, and no hiccups to speak of.
Nicholas SThe person is not too friendly
Edgar DNo comment
JOSE LStrong Cigarette smell, would prefer if the vans were smoke free and refreshed prior to next use.
Gregory KMake sure someone is at the actual location to move a vehicle if needed that is blocking the entry way. It was very frustrating to make an appointment and not be able to take the rental out.
Carlos HI was very happy overall, thank you.
Joseph SI had reserved 2 bags of padding. They didn't have enough at the location. This resulted in a much more difficult move for me as I had some delicate equipment that I had to pack. When a reservation for packing blankets is made, a location should make sure they have enough there to rent out. This was unacceptable and really made my day much more difficult than it needed to be.
Nicholas SWhen returning the equipment. I was going through all the steps when the Uhaul app suddenly froze up. I waited for a few mins and then had to go through the steps all over again. Your app needs to be updated. Otherwise, I had a great experience using your product. Thank you
Tenzin KVery convenient to the 7 line NY subway. Fast and efficient service.
Thomas Sgreat service, easily accessed, recommend
Leopoldo A