Very friendly and helpful employees.
Doreen S
Customer Reviews for Mansfield Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I turned in the truck no one checked it in. I was instructed to leave the keys on the desk. I turned the truck in on a Friday, by Sunday it still was not logged in. It took several calls to the location, managers, and UHaul.com before it was logged in on Monday at close of business
Adria MCouldn’t believe how convenient and stress free the rental was. HIGHLY recommend.
Michael DUsing the app is suboptimal
Edward BEverything went as smooth as possible. Even when calling customer service, they picked up on the second ring. No long wait.
KAINA DGood customer support service
Salim BI ordered this uhaul with a dozen moving blankets and a dolley and there was nothing in the truck for me. The 24/7 system is horrible. I also got a call that my rental was overdue which is wasn't. I extended my time but ended up dropping it off an hour before it was due. Would not recommend.
Amanda RThe employees who were at the locations were completely hands off with the UHAUL I rented. No help at all! Pickup or return. I had to find the lock box were the key was and the box was unlocked! Also The 800# that was provided no one picked up... No Guidance very unprofessional!
Dwight PThe gentleman at this location at said he had nobody there from uhaul to receive my truck and had no idea when somebody would be there. I told him the gas tank was 3/4 full and I would like a credit since the pickup location told me I had to fill the gas tank because they were too busy. He said the uhaul representative would take care of that when he arrived. The uhaul representative did not take care of it. He or she recorded 3/4 tank full but no action to compensate. In addition according the the email receipt he or she charged me an extra 3.20 for 8 extra miles but my contract said i had 96 miles 24. The extra charge was based on only an allowance of 86 not 96 as on my printed contract.
KURT GThere is no identifiable drop box for the key so when we returned the truck we had to call customer service and wait on hold to figure out what to do with the key. The person we spoke with told us there must be a drop box, which we could not find anywhere and the gas station attendant did not know where it was. We ended up returning the key to the gas station attendant, but it took us about 45 minutes to return the truck because if this.
Kristina FPut the items the customer requested in the truck. I ordered 20 blankets and none were there. My card was charged $40 and I have called twice and was told the $ was refunded. It has not been refunded and it’s been 2 weeks. I will call again tomorrow.
Mary PGREAT CUSTOMER SERVICE AT THIS LOCATION
Jean LThis is nothing against the specific location in Mansfield, but I actually didn't reserve a truck at this location. Rather, UHaul Corporate changed the location from one that was close to my house to one several miles away. Not a huge deal, but as I was walking to pick up the truck, my walk went from 2 miles to over 6. Please reconsider changing the pick-up location for people in the future.
Dave SThe customer service need to check the truck before the customer pick up it.
Danilo RGuy overcharged
Tyler HI rented a truck in North Attleboro and dropped it off at Mansfield Ma they charge me $ 20 for dropping it off in the wrong place even if they didn't specify where I should drop it off. bad bad experience charging me for their own mistake
Jules TCustomer know that he's going to be overcharged for two additional days four times the amount advertise on the side of the vehicle + 6/9 + 2 Mile which says on my contract unlimited 750 miles but I was charged $700 for 9 days use glad I could make that month's payment for you
DANIEL TVery easy in and out on both ends. And a lot less than I expected. I needed the truck for just a few hours more than 2 days and so I didnt sendup paying for the full 3 days. This was used for a non profit so every penny counts.
Diana AHave someone there who can help and contact U-Haul if there is a problem , I had to call 5 different numbers and was waiting a whole hour for a truck !
Sundra LThe cargo van was dirty; dusty and grainy dirt on the floor.
judy mNot sure how final bill became $89 day. You advertise it as $19.?? I did 100 miles so understand the mileage charge
STEVEN Woutstanding service
David MI had the truck for a little over three hours by the time I made my payment I paid $46 taxes and fees ridiculous
GEORGE PFilled the gasoline tank to level specified on the contract (the level when the truck was picked up). Charged another $6 for under filling even though gauge at the time of filling was spot on (at night) and supposedly read less in the morning when it was checked in (due to evening cooling???). It was a Mobil station and I had the receipt for gas at their station but still got charged. Didn’t leave a good taste in my mouth about 24 hour returns. Should have called me at check in as I live less than a mile away or just put the $1 in themselves.
Edward MGreat and Frnedly service.Paul was great.
joane dwas all good. Maybe the key drop off could have been a bit better, but it all worked out perfect.
Karen MThis location was a complete mess and a poorly run operation. The same can be said for U-Haul as a whole. The pick-up location doubles as a gas station/car repair shop and my U-Haul representative was being pulled in several directions at once. In addition, the U-Haul website/portal was crashing and returning errors for a full hour while we tried to confirm my rental. I sat in a dirty chair with car parts poking me in the back for a full hour while I watched and waited for a website to correctly load and the representative to actually pay attention to the selections he was clicking through. When I returned my rental only a few hours later, I could only drop off the keys to a gas station cashier. This person knew absolutely nothing about the U-Haul renting process and could not give me a drop-off receipt or really anything at all. I had to hope that the key would not be lost and that my rental paperwork would be properly closed on the next business day. To make matters worse, I just received my receipt with the final charges. I cross-checked this with my credit card bill and now I see that I have MULTIPLE pending charges that align with the initial hold charge when I picked up the rental. I understand one holding charge, but two? Overall, I rate this experience a solid 0/5 stars.
Chris RVery helpful
kevin fLittle confusing at first if it was the right location because it’s displayed as a Mobil gas station. The shop is located in the convenience store. After that it was quick and easy.
Francis Bn/a
Caren CThere was a problem with the computer, so there was about a 20 min wait to get the truck...I had pre-paid online to avoid this. Also, there is no waiting room per se - it's a mechanic garage / gas station. The guys were nice, but you're just kind of standing there in the middle of a service bay. I had also reserved and paid for 1 dozen furniture pads...the location didn't have any. It's also worth noting that I had reserved my truck at a full service UHaul location (and, again, pre-paid for everything) and received an email changing the location at the last minute. So, I ended up at a garage, having the exact experience I was trying to avoid.
Thomas DNice attention and service
Carlos LCustomer service was horrible they will not take my debit card they wanted a cash deposit I'm thinking because I was a black woman trying to rent a truck and all-white neighborhood customer service over the phone was horrible The representative over the phone with in accommodate us know kind of conversations just a horrible experience in the Walpole area would not recommend anybody anybody to this location
Virginia MExcellent service, quick and new/reliable vehicles. Highly recommended.
THOMAS DNone noted.
Paul HVery good attention. Nice and easy! Si drop off othe truck in the same location.
MARÃÂA JInside of the cab was very dirty - full of candy wrappers, etc. Obviously no one bother to clean it at all. The inside of the van smelled like stale cigarette smoke. I ended up spraying Febreeze every day just to tolerate it. Truck ran fine and pickup/dropoff was easy.
Lynn M