Customer Reviews for Marconi Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Marconi Self Storage
Great customer service. Friendly and helpful
Great service, if I had to will use them again.
Your company put my family and I in extreme danger by renting out an auto transport with both rear leaf springs broken. We had to stop in Bakersfield to have it repaired and were told we were lucky the axil did not come off and caused a fatal accident. The truck was filthy when I picked it up, and the original U Haul on El Camino Ave in Sacramento botched up my reservation, causing me to have to pick up the truck and auto transport at two different locations, adding to the mileage. I am still waiting for a reasonable refund from your company, and am extremely disappointed with your corporation. I will be putting the most negative reviews on all my Twitter and Facebook accounts describing our nightmare ordeal. We may speak to an attorney regarding your negligence with the equipment.
The representative never asked me about the insurance for the uhaul. It would of been nice to have the option to refuse the insurance. I noticed I was charged for insurance till I went to return the truck. I had to pay 8 days of insurance.. no good..
It took 45 minutes from the time I reserved the truck to the time I drove away. Marconi Self Storage was not busy. The problem was my order was being handled by someone who didn't seem to know how to work a computer. He had to call the manager to help him for one, pre-reserved order. Only one! I cannot recommend this location.
Was 30 minutes late. Did not know we were coming to get the uhal and also did not know what he was doing. Said they do not rent uhals even though he had our uhal there. Had to call someone from a different uhal place to talk him step through step on what to do. I do not reccommend this place.
The rental was supposed to be at another location and no one called me to tell me that it was changed, I just received a text of the location. It did not say that the location changed and it did not ask me if that was OK.
Give a 5 to 6 hour notice if reserved location is to be changed on the customer. However the person fulfilling the reservation at Marconi was quite polite.
Very easy pick up and drop off. Van was well kept. Helpful staff.
I had a horrible U Haul experience last time I used them and swore I would not use them again. HOWEVER, everything about this location was great.
The guys was nice simple quick transaction. Clean facility.
Great customer service,fast and easy.
The truck was not clean. I wished I had received an already-cleaned U Haul truck.
The UHaul truck had leaks. It was raining and the water came through and went inside my desktop. The PC is ruined. ;(
Great service great location
The guy at the counter was very nice and patient! Very approachable!
The truck smelled heavily of marijuana and there was what appeared to be marijuana ash all over the passenger floor board and all in the center console. I was worried about getting pulled over and it gave my wife a headache it was so bad. The truck itself was nice, but it was obvious the truck was not cleaned or even looked at between renters. I'll go somewhere else next time. Kinda bummed.
Danielle was extremely friendly and helpful! Moving is a stressful experience but she was professional & friendly & set the trip off on a good note.
The gentemen was professional and friendly
They were very nice and friendly. They called to let me know we could pick the truck up a day early at no extra charge. I goofed and went 2 days early and they still let me have it 2 days early at no extra charge! :-)
Just telephone communication which was great!
I forget his name; the older gentleman who helped with the pickup and drop off of the van. And when I accidentally left the interior lights on, and realized after I threw the keys in the drop off slot, he was totally cool with taking care of it even though it was after hours and obviously had more important things to do. I will go out of my way if I have to, to rent from this location again.
Thank you again.
Location needs better customer service.
Check-out and check-in where smooth and fast. Danielle was cheerful and professional. I would use this location again.
I have used this location a couple of times and would use them again.
Great service, convenient location, reasonable rates!
Great location, fast friendly service
I got screwed on the gas. I drove 13 miles and put 14 Gallons of gas in the damn thing.
I'm really not happy about that.
Next time tell the customer what time the truck needs to be returned
Great service , nice staff
Very clean truck with super fast service
Your rental agent made this transaction painless. I will be back. Thank you for asking for a review.
The service was solid! I have no negative criticisms!!!
Nothing my Experience there was awesome my storage length was a year and 4 months and all my stuff was safe i never had to worry about it at all . And what can i say about the Manager He is one of the nicest person i will ever meet and so helpful !! i will tell everyone that ask me to rent your Uhaul and storage .. if i could Rate you 20 across the board i would .. thank you for everthing
The rental trucks should be cleaned and vacuumed. Second time they were not clean.