I haven’t even gotten my refund yet dude said I should’ve gotten it after I dropped the truck off
Timothy M
Customer Reviews for Johns Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually having what we wanted in the truck. It was missing our furniture dolly.
Matthew SFast and easy process. John was very professional and friendly. This part of our moving process was the easiest part. Thank you!
Elizabeth GImprove your IT. I did the online check-in ahead of time and when I arrived I had to re-answer all the questions.
Fernando CCongratulations for a job well done!! Keep up the good work.👏🏻
EUFEMIA JGreat customer service and friendly staff! Thank you!
Thomas MLet the customer know that they need to be standing next to the building when checking in and out of the mobile app self service. Other than figuring that out after 15 minutes checking in and 15 extra minutes checking out, it is pretty good. Now I know for next time and I’m sure it will go allot quicker and smoother
Carlos MIt is OK
RAUL JHe was really nice thank you
rocio gI ordered a dolly and it did not come with it.
Rebecca RHave u haul parts available
vonroe wGreat knowledge and customer service
Fentress PGood experience.
Ralph WExcellent customer service. Very respectful Very happy
Robert TNothing, met all customer needs and exemplified customer courtesy.
JOSE AExperience was great. I did order some extra equipment for my reservation that was not in the truck, but customer service gave me a refund for those items right away.
Patricia MGreat professional service, great friendly staff and upfront prices.
DANIEL FProcess the receipt, instead of saying "Go on. We will finalize the return of the truck later." Requesting this receipt is how I found out I was going to be charged extra for not having enough miles to get to the destination.
Johnnie PClean the truck
Kayla PThe personal was very helpful at both places as well. overall both places were very customer helpful.
REYNALDO HThe office was closed when we drooped the vehicle.
donald jEasy drop off process.
Israel SThe staff at the drpppff on Culebra Rd. We’re great and friendly to include helpful.
Ward DHelpful and courteous employees
EVELYN MNone. The staff was not only helpful but also helped me change out my fuses in my trailer to ensure the lights work. Will definitely be back again
Mario EVery helpful and informative employees.
Jimmie GWonderful Business I will go back to Johns Automotive if I ever need anything.
Robert DTurn signals didn’t work properly
Leonicio MOverall pleasant experience
Gonzalo Z