Sammie was very nice, she explained I should receive a credit in the next few days.
BRYAN B
Customer Reviews for Woodruff Road Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was easy to find and the equipment was setup and ready to go. However, the UHaul business model is one that should remain as physical as possible. You are renting heavy machinery to people. People who are very likely on a time crunch during one of the most stressful parts of life, moving. Perhaps having a person physically present to handle the transaction would be more convenient than trying to move into the digital age. Listing location as Not Applicable because I don't have an issue with the personnel there, but after the hour long phone call with customer service JUST TO PAY FOR THE EQUIPMENT, I don't think I'll ever use UHaul again, nor recommend to even my worst enemy
Geoffry SVery easy transaction, the process was simple.
CHRISTOPHER TSammie at this location was fantastic. Would recommend her to anyone who needs to rent a uhaul!!!
Pam SService provided was above and beyond what I expected!
JOSHUA PCustomer service and care was outstanding, Sammie was the best!
James AThe lady (sorry, I can't remember her name) was very nice and helpful.
Charles SRoll up door needs replaced, aside from that a good job as always
Cathey SNo recommendations at this time. Exceptional experience at this pickup site.
ANTHONY LSammie was so friendly and kind, when I walked in the door she greeted me with a warm smile and an I am here for you kindness. Upon returning the truck, I had a problem with my personal vehicle and she found a tool I needed to get it started and offered it to me to help get me on my way for another very busy day. Without her my day would have been ruined, but instead she kept me on schedule so I didn’t keep others waiting at my home to unpack. Sammie is a huge asset to your company and the continued success. Sammie should be recognized for her non stop customer service. My entire family thanks you Sammie, have a wonderful upcoming holiday season and always be safe.
Bill V