Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
James Johnson was very professional and helpful with my concerns.
Audria Greer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ana trejo
Rating:
5.0
Customer did not leave a comment.
Edward Williams
Rating:
5.0
Customer did not leave a comment.
Shannon Mullins
Rating:
5.0
Customer did not leave a comment.
Steven Billingslea
|
Overall Experience
Rating:
5.0
James was always available and very helpful. We thank him for his professionalism and helpful manner.
BILL LEAZER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samantha Epim
Rating:
4.0
Customer did not leave a comment.
Franklin Sessions
Rating:
5.0
Just keep doing what you’re doing always.
James was very courteous and knowledgeable in what he was doing.
Ramiro Rodriguez
Rating:
5.0
Customer did not leave a comment.
Elva Cisneros
Rating:
5.0
James was great to work with and very helpful!
Dean Berman
Rating:
5.0
rep we dealt with was great and made it for a smooth transition
Daisy Portillo
Rating:
5.0
James was very friendly and helpful!!!
Kelvin McCowin
Rating:
3.0
Customer did not leave a comment.
Stacey Rolen
Rating:
5.0
Nice truck
fransisco navaro
Rating:
5.0
The uhual we had has a bad radio. Volume would raise and lower at will & you have to fight with it to get it to remain on a station. Other than that the uhual place was very nice and the agent was absoutely excellent
Brandi Gardner
Rating:
5.0
Great facility never had any issues!
Jeffrey Kinsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMY CALDERON
Rating:
5.0
MR JAMES IS THE BEST!!
Sara Rojas
|
Overall Experience
Rating:
5.0
Your location was a life saver after another location cancelled my rental.
Shane Rowden
Rating:
5.0
Customer did not leave a comment.
HERVE LEMA
Rating:
5.0
Customer did not leave a comment.
Bashar Jadallah
Rating:
5.0
Customer did not leave a comment.
Carrie Boysen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN ASPHOLM
Rating:
4.0
Customer did not leave a comment.
BRYTANNEYYE ANN BLAKE
|
Overall Experience
Rating:
5.0
James is as professional and honest as it comes. 5 star all the way
Corey Cisneros
Rating:
5.0
Excellent customer service
KINKELA MASIALA
Rating:
5.0
If you have something to store, store it here!
The facilities are very clean and the staff is always very helpful and professional.
C C CONCRETE
|
Overall Experience
Rating:
5.0
Fantastic customer service!
Mary Kunz
Rating:
5.0
Customer did not leave a comment.
David Ziegenhorn
Rating:
5.0
Good customer service
Viviana Blas
Rating:
5.0
The storage manager he was very helpful respectful an it seem like he cared great job
CHRISTOPHER FRIDAY
|
Overall Experience
Rating:
1.0
It was a bad experience there was a hidden dent you cannot see when you slide open the door at the back of the truck and they charge me $700 with no rights
Amer Al amarat
Rating:
5.0
Customer did not leave a comment.
Terrineka Toney
Rating:
5.0
Nothing..
Services met required expected
mary nyangaro
Rating:
1.0
Nita was extremely rude from beginning to end. She changed me for two dollys they did not have available, as well charged me for a extra day because she didn’t check the truck in until 3:30pm the afternoon after I gave her the keys in hand at 9am as she was arriving to work. When asked to correct the receipt she says I have to contact Uhaul directly she refused to correct her mistakes. Very shady & rude business practices
Mike Larson
Rating:
4.0
Only reason for above average and not excellent, store opens at 9:00am, and no one showed up until 10:00am.
Stephen LaMere
Rating:
5.0
Customer did not leave a comment.
Raquel Duron
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leticia Kelley
Rating:
4.0
Customer did not leave a comment.
Jeffrey Lewis
Rating:
5.0
Customer did not leave a comment.
Derek Quigley
Rating:
5.0
Friendly attendant, got me in and out.
Elizabeth Freiberg
Rating:
5.0
Was to return to Irving Blvd location as agreed, but was full, and attendant didn't offer to find a nearer location. Uhaul is a service oriented business, service sucks. Asked and he called 30 & McArthur they also were full. He then said call 1800 Uhaul. I left and called that number, got customer service, then scheduling, who called the Beltline location, no answer. Drove there and it was mostly storage facility but he gave the best service of all. Dropped car transport at 108 Beltline in Irving, Mr Johnson, 5 stars to him.
Mark Eliasen
Rating:
5.0
Customer did not leave a comment.
REYNIER NUNEZ LOPEZ
Rating:
5.0
You raised up my monthly payment $75.00, from $130 to $205.00 without a notice, I know your record's show that a notice when out to my address but my son also had a storage there to and because he lived at my address he received a notice I did not, and you raised up his payment $150.00 from $150.00 to $300.00 on his monthly payment he as moved out too this payment hike was less than 6 months after we both moved in, After my son received his notice I also stopped by the Rental Office and the manager told me it was done by the Corporate office. Your Company was very successful in moving out good paying Tenants, I have Rented from alot better Rental facilities than yours and never had my monthly payment go up, So I only can think your company must be so money hungry or his poor Corporation decision skills. I will in courage family, friends and anyone who listen to me about my experience with your company NOT TO RENT FROM YOUR FACILITIES
Johnny Deleon
|
Overall Experience
Rating:
5.0
Please wash the truck before delivery
GUSTAVO GALVIS LOPEZ
Rating:
5.0
Customer did not leave a comment.
Phillip Hart
Rating:
5.0
Why did you fire my best friend?
Yawo Badagbo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PAWAN PANTHI
Rating:
5.0
I’ve used you several times because of the YES responses above. Thank you.
DARCY QUINTANILLA
|
Overall Experience
Rating:
5.0
The manager was very professional and respectful. Very polite on the phone and in person. Also the property was always clean! Thank you for helping me with my storage needs..
RUBEN GONZALEZ
|
Overall Experience
Rating:
5.0
Lay there was helpful and pleasant
RICHARD BOUDEWIJN
Rating:
3.0
Clean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.
JOSE VAQUERA
Rating:
5.0
Customer did not leave a comment.
RHYON WILLIAMS
|
Overall Experience
Rating:
5.0
Just one thing is ill be better if ate 24hours
rudy quiroz
|
Overall Experience
Rating:
5.0
The Service I received was awesome :-)
DARCY QUINTANILLA
Rating:
3.0
They never answer the phone
Chlöe Brannon
Rating:
5.0
This location did very well and were extremely friendly.
John Thurston
Rating:
5.0
The best worker was at this location. Driver's side mirror could not be adjusted.
Gerald MILLER
Rating:
5.0
Theresa made my truck rental a breeze.
She explained everything thoroughly.
luke sullivan
Rating:
5.0
I have rented spaces for seven years or so, some for personal and some for business. Mrs. Woods has been a fantastic manager and always very professional while I have been there. We never had any problems of any kind, and if we need space in the future, we will be back. I highly recommend these folks to anyone looking for storage and or moving needs. Thanks again for the great experience while we have been there !
JEFFREY LEE KINSEY
|
Overall Experience
Rating:
5.0
Uhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.
Enrique Valdez
Rating:
5.0
The back was not clean at all
Terrence Cheatam
Rating:
1.0
Customer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.
Scott Abercrombie
Rating:
2.0
Your online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.
debbie wilson
Rating:
1.0
The lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won’t be going back there
Serena Mcclure
Rating:
5.0
I have been a customer at this location for many years and have had as many as three storage rooms at one time, and have been very happy with their service all this time.
I highly recommend them, Ms. Theresa is a very nice lady to work with.
RAMIRO RODRIQUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Jones
|
Overall Experience
Rating:
2.0
Phone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back
Keith Watkins
Rating:
5.0
Thank you, for make our transition smooth. We are no longer in the area but if our circumstances change we will use the facility again.
KRTISTI MORRELL
|
Overall Experience
Rating:
5.0
Because I was moving, rented a truck and other items, I also needed storage and U-Haul was giving the first month free. As I reserved this, then moved, when I arrived at the facility, I forgot about the first month's rent being free. When inquired to the facility about this, they said they are not a part of the U-Haul company and don't honor their ads or promotions. Personally, if you're going to be any part of The U-Haul company, you should honor U-Haul's promotions or take your business of the U-Haul website!
Gregory O'Neal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARYL LEE RICHARDSON
|
Overall Experience
Rating:
5.0
Keep doing what you are doing now, no complaints whatsoever.
Ms. Teresa is an excellent employee, a great asset to your company.
Ramiro Rodriguez
Rating:
5.0
COVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should’ve called the manager to make that change on my contract.
Daniel German
Rating:
3.0
I have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.
FREDRICK LEWIS
Rating:
3.0
You over charged me $12
abdulaziz Abdulle
Rating:
1.0
Property manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location
Jennifer Palacios
Rating:
4.0
Customer did not leave a comment.
Tika Subedi
Rating:
5.0
Some of your clients have roadside arrangements with different Cos from yours
I'd suggest to you to use that other Co if their price is right
Peter Kamami
Rating:
4.0
Customer did not leave a comment.
Edna Slack
Rating:
5.0
Customer did not leave a comment.
Stanley Bullock
Rating:
5.0
Customer did not leave a comment.
Teresa Woods
Rating:
1.0
The person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn’t offer me to re-enter when she returned. I’ll contact corporate!
Eric Miller
Rating:
5.0
Fantastic service!
Stephanie Osteen
Rating:
5.0
Customer did not leave a comment.
Diogo Barros
Rating:
5.0
Great service at this location manager was very friendly and helpful
carlos garcia
Rating:
5.0
Customer did not leave a comment.
Anthony Haynes
Rating:
5.0
The manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.
Teresa Albert
Rating:
5.0
Keep up the good work..
Metroplex Self-Storage
Rating:
5.0
N/a
Reginald Lane
Rating:
5.0
The staff is too notch! Very helpful, expedient and friendly. Everything you could expect was handled perfectly.
Nathan Hess
|
Reservation
Rating:
5.0
Office staff is awsome!!
MIKE SIREK
|
Overall Experience
Rating:
4.0
make sure equipment is cleaned
lynne may
Rating:
5.0
Keep up the good work!
Metroplex SelfStorage
Rating:
5.0
Customer did not leave a comment.
Lakeshila Smith
Rating:
2.0
Requested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn’t remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.
rafid Essa
Rating:
1.0
stop lying to your customers
jerry shephard
Rating:
5.0
Customer did not leave a comment.
Dominique Brown
Rating:
5.0
Customer did not leave a comment.
Jessica Camacho
Rating:
5.0
Thanks!
Ernest Akiens
Rating:
5.0
Customer did not leave a comment.
Jackie Gashy
Rating:
5.0
Customer did not leave a comment.
Sully Nor
Rating:
5.0
Customer did not leave a comment.
Brianna Gutierrez
Rating:
5.0
In and out no hassle
Derrick Floyd
Rating:
1.0
The lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!
Leatrice Williams
Rating:
4.0
Customer did not leave a comment.
Phillip Mitchell
Rating:
5.0
Super helpful manager, truck was perfect for our job !!
Jeffrey Kinsey
Rating:
2.0
We was expecting a 10x10 occupied by someone else then she showed us a 10x8 for the same price, so the last one was 10x12 $20 dollars monthly over my budget
Privacy Request
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeff Key
Rating:
4.0
Customer did not leave a comment.
PATRICIA SMITH
Rating:
3.0
I did not like the fact that they allow you reserve a storage unit on Saturday, but none of the unit information or how to get in the unit afterhours is available in the email/phone.
Privacy Request
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jason Shin
Rating:
1.0
That rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?
David Salopek
Rating:
5.0
Customer did not leave a comment.
Miguel Ramerz
Rating:
5.0
Good
Madhab koirala
Rating:
5.0
Customer did not leave a comment.
jose carbajal
Rating:
5.0
great service, fast turn around, clean environment.
Jessica Dinga
Rating:
5.0
Customer did not leave a comment.
Christine Desjardins
Rating:
5.0
Doing great keep up the good work
JOSEPH PENDLETON
Rating:
1.0
Customer did not leave a comment.
Teddy Blassingame
Rating:
3.0
Staff was great
Privacy Request
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Daisha Dorsey
Rating:
5.0
Pleasant experience. Thank you for making my move as painless as possible.
Excellent customer service!
SAMUEL FLORENCE
Rating:
5.0
Easy and fast loved it...
Makeita Small
Rating:
1.0
You can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.
MELANEAN BROWN
Rating:
1.0
The service was bad she had attitude
NAKAIE DORSEY
Rating:
5.0
Customer did not leave a comment.
Susan Harper
Rating:
4.0
My only issue is that my boxes got infested with fire ants. Hoping to remedy that before moving out. The facility is clean, the staff is very nice and there is good security in place.
Privacy Request
|
First Impressions
Rating:
1.0
the storage was not viewable. and is not what I requested
Privacy Request
|
First Impressions
Rating:
4.0
The manager was very sweet and explained everything perfectly. I have never used a storage unit before and she was very patient with all of my questions.
WINDY SCURLOCK
|
First Impressions
Rating:
5.0
I only checked excellent because the nice lady who helped me Teresa Woods treated me with professionalism and gave me a great deal. I have to give poor to Terry since he wasnt very helpful.
Privacy Request
|
First Impressions
Rating:
1.0
I think this facility should have the U-haul franchise pulled. I had this reservation that was made by U-haul for me and the facility refused to honor it! Typical Bait and switch with this location.
Privacy Request
|
First Impressions
Rating:
4.0
Love the new facility and the customer service was great.
Privacy Request
|
First Impressions
Rating:
3.0
The customer service was helpful with assuring I obtained my storage unit.
Privacy Request
|
First Impressions
Rating:
5.0
The service was really great and quick! I was in a hurry because I had problems with a company I tried right before you guys. I reserved online while heading to your facility.
Privacy Request
|
First Impressions
Rating:
4.0
Teresa was very helpful and friendly. Great customer service.
Privacy Request
|
First Impressions
Rating:
2.0
I called before office closed with a question. I did not get a call back and therefore found another unit to rent from that fit my needs
Privacy Request
|
First Impressions
Rating:
5.0
Nice, polite, helpful rep. Great experience.
Privacy Request
|
First Impressions
Rating:
5.0
Teresa was very accommodating and personable. She showed 3 different units and we ended up renting a 10x10. I would refer friends and family to rent from this location.
Privacy Request
|
First Impressions
Rating:
5.0
the gentlemen was very knowledgeable and kind
Privacy Request
|
First Impressions
Rating:
1.0
The storage unit was a bit smaller than I expected. The unit was swept clean but the customer service was horrible. The lady had a bad attitude, rude, and condescending on how she treated me.
Privacy Request
|
First Impressions
Rating:
5.0
Everyone was very nice. I really clicked with Sandi. She was funny and very helpful.
Privacy Request
|
First Impressions
Rating:
1.0
sandi was very rude and did not provide good costumer service. She would cut me off when I would ask her questions and answer me with an attitude.
Privacy Request
|
First Impressions
Rating:
4.0
site was under-staffed. there was a steady stream of walk-ins and the only person kept telling people they would have too wait