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Lisa Lowe
Customer Reviews for Mid TN Express Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent courtesy service thank you!
Audrey JohnsonTruck, I rented, seemed to have an exhaust leak. Noisy.
Larry ZillsJust keep doing what you're doing, Great customer service!!
Ralph KingNothing
iven jeanpierreThank you for making it easy
Jeff WellsThe staff treated me with respect and kindness. Very polite in answering my questions. From entering into the building and leaving with the equipment was less than 20 minutes. I will definitely rent from this facility again.
Piet StarzmannNothing. Everything was great!
Cynthia BrownAs a youth theatre director, i rent a UHaul regularly (every few months) to move set pieces. This location is the only one that I use. While others are occasionally closer, the customer service at this location is top notch, and they are accommodating if there is anything that I need unexpectedly. I highly recommend!
Shelby ParfaitThe rental staff was organized and efficient. The van was in excellent condition and worked well. Vehicle turn in was as easy as the rental process.
JEFF PIKEVery friendly people, no problems at all.
Robert FellerCustomer service was great they were very helpful the truck was clean and full of fuel
RANDALL BYRDThe staff at this location is the ABSOLUTE BEST that I have ever worked with. Sooo incredibly kind and helpful! Give this woman a raise!!! She deserves it! The next time I need a uhaul, I will definitely be using this location again!
Brandi McDonaldThis location was great! However wee made a reservation and was sent to four different places before someone had the truck we reserved. Cost us an hour of our day driving around because U-Haul doesn’t have a great reservation system and it was ridiculous!
Kellie RauschenbergEverything was really nice. Customer service was amazing.
robyn marableVery friendly staff !
WENDY ROBINSONTruck had 2 leaks. All boxes were wet on bottom from wet surface in Mom’s Attic. Also water running down right inside wall of truck.
Anthony CarterGood location and they had the Trailer ready to use.
JOSEPH STEINERSee above
Jessica harrisThe trucks are not to safe to drive need maintenance
Selamawit HailuAlways great to do business here!
Michael CurryA few days ago I had received A message with a link to click on into the final process of returning your vehicle and keys after rental and it’s nowhere to be found now. I would’ve done that. I returned my rental at the middle Tennessee Boulevard location last night at about 8:30 PM which was Saturday, 26 August. I put gas in the tank and filled it backed up to the proper level. Other than them having to give me a 20 foot truck only when I ordered a 15 foot truck it all worked out and everything was fine. Would absolutely refer and use that same location for rental again
Nancy StrattonHello, thank you so much for letting us borrow your trucks. However, the vehicle was well maintained, it just needed to be vacuum out, the floors were dirty. Thank you so much, the gentlemen at the front desk was amazing, awesome, kind and polite.
marcus presleyVery professional and friendly
Richard LarsonNothing
shirley coleSuper friendly staff!
Pearl McKnightI didn't have any problems and the people was very nice
Pamela TaylorI arrived to drop off the truck the evening before it was due to be returned, but after the dropoff location had closed for the day. Whomever checked in my one-way truck the following morning did not carefully review the contract paperwork. I was charged for fuel, even though I left more fuel in the tank than when I picked it up. I have submitted an email request to seek remediation, but as of this moment I have not heard back from this location or a UHAUL representative.
Van GallikStaff was Amazing & extremely helpful !!
Melissa GreenNothing, great experience renting a truck
ty johnsonNothing … the people and this place are terrific … enjoy this bunch
Christopher BeasleyStaff was very helpful.
Gail TaylorThe company I rented the trailer from were extremely helpful and friendly and would recommend this place to anyone. 5 stars
David HogueExceptional customer service and very friendly. The office was so clean! I would highly recommend this location and their service.
Larry GillilandVery nice people.
David StottExcellent experience!
jennifer SanchezGreat costumer service, thanks!!!
baudel chavezGreat location. I have been renting from them for several years and they are great to work with.
Christopher FrostThe system used to check in and out was slow or not working. System could use more speed!!! Overall the process was good!
Orlando GainesCompleted all the precheck online which sped up the check in process. Drop off was just as easy.
GEORGE NELSONGreat service and everything went as expected.
Mark EdwardsOne top light on trailer was out. Other than that all was good
Samuel ThomasVery professional and curious
DONALD RINUSIt was an easy pickup and drop-off with all the necessary information passed on. The truck was clean and ready to go!
Matthew LupoJennifer was awesome, she listened to the customer, (me) when I asked if I could change my drop off location because where I was dropping off from a previous rental they informed me that they were trying to make room for a new storage building. She was unable but left it blank for me so I cold drop off at my preferred location that wasn't listed on the website. I will be coming here if I need a trailer again to get something from that area and bring it home.
Phillip AdamsGreat staff and quick in and out
jim zeisThe lady told me to bring it back with 3/4 of the fuel tank I did put more than that and they still charged me 32 dollars more, I used the truck for 5 hours and they charged me $160 total, way too much!
Paula PowersGreat team. Will b getting my oil changes there because of their excellent customer service!
jay barnesI can’t think of anything this location can improve on at this time. Every time that I’ve rented a truck they have provided excellent customer service with a smile and the trucks are in good order.
David Burnett