Nothing,
Debbie M.
Customer Reviews for Middle Island Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a good experience at this location
DAVID A.Did not receive any receipt
TONY M.Great customer service, experience was great.
Jacqueline G.This truck has transmission problems. The company where we picked it up from though is very nice
Jennifer R.Windshield filthy, gas at only 1/2 of a tank. I ordered 2 dozen blankets, they only had half that, had to get what I needed from another Uhaul dealer near my destination
Norman S.Excelente!
wilfredo C.Very friendly & helpful staff
Lamont S.Always pleasant
Desiree W.The manager Ed, and all the others were very nice and helpful. I will certainly use this location again and will recommend them.
WILLIAMP F.Easy transaction, good price
JAMES C.Uhaul rep very kind
desiree W.The staff at the rental store were all awesome. I've rented uhalls over the years and have always have great experiences.
patricia B.Middle Island Equipment Rental also rent all kinds of construction equipment and tools. I've patronized this place many times. They have excellent service and staff.
KIRK D.I originally went to the Coram location. Made a reservation. They called me on my way to pick it up at 8.am to let me know if wouldn't be ready till 2:30pm. I couldn't wait that long and after a testy conversation with your rep. Who called to "go over my options" which there were none, it was literally my only option. I went to middle island that is maybe 4 miles down the road. And they accommodated me. Seems like it could've went a lot better.
Chritopher O.Very easy to deal with helpful and knowledgeable
james B.Great service. Greatly appreciate their help with rental equipment
erick R.Thank U Eddie 😊
Angela C.The pickup/dropoff process was a bit slow, but the people were friendly and helpful, and made sure I was comfortable with the truck. Would recommend and will definitely use again.
John C.Trying to set up a cooperate account, but no communication ....
YAHTHAM R.No issues..I dropped off the trailer and was on my way.
David G.Trailer was in excellent mechanical condition but covered with dried mud when I picked it up. Not really a problem, but since clean was one of the questions.
William C.Great service thanks...
SHARONR R.Middle Island Equipment Rental made renting the trailer super easy. Everyone there was very helpful. I would highly recommend Middle Island Equipment Rental for all of your rental needs.
John H.Great customer service
Veronica J.They were extremely attentive and efficient
chris M.This was not a U-haul facility. It was a tool rental business that also rented u-haul trucks and trailers for u-haul. U-haul changed my reservation late in the afternoon and switched my pick up location to and hour out of my way. I was contacted by text message. U-haul customer service was of little help on the phone and made me wait on hold for 30 minutes. I made this reservation 6 weeks ago and checked in a week before my reservation. The trailer should have been transferred by U-haul to the pickup location as contracted. I feel U-haul inconvenience me to go way out of my way and add 2 1/2 hours to my move and used me to transfer the trailer for them at my expense. If you rent from U-haul in the future be aware they can and will change your reservation at the last minute, so be prepared to change your plans.
Joseph L.Eddie was very helpful explaining how to use the car towing equipment. We needed to call him while traveling and he walked us through how to drop off the trailer. Excellent service! No improvement needed
Francis D.Everything went smoothly. I returned truck after closing and followed procedures but have not yet received an email confirming as such.
Rosemary B.Already did recommend and your prices are ALOT better than Home Depot!
Michelle W.I am disappointed that no AAA discount was available when I booked our truck, according to the employee. I feel that should be constant for all AAA members . In addition, the dolly was not helpful and quite small. I was under the impression it would have been larger. I also feel the charge for furniture blankets and the dolly is excessive. Those fees should be , at the very least , partially refunded to the customer upon return.
Sean L.Staff was friendly and helpful
John R.No Problems - thanks
Aidan B.I was unable to access the UHaul website to confirm my return of the trailer. Your webpage was unable to locate the address of the Middle Island UHaul site.
Kevin N.The truck was in excellent shape, except that the windshield(interior) was filthy. Once I cleaned it, my overall experience was excellent. The only reason I picked up at this location, which was far from my original choice, was due to truck availability.
Robert S.Very pleasant to deal with. Made the whole process very easy. I would definitely recommend this location.
Lori K.Great service. The guy connect and disconnect the trailer for me. Smooth transaction.
Wessam M.