Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back of truck was dirty with broken glass and with some kind of spilled liquid. Was not steeped out at all. Employee was very kind and helpful.
Adelina Mcmullen
Rating:
5.0
Very nice staff and faculty
David Stewart
Rating:
5.0
Matt and the staff were amazing. I fell on hard times and they worked with me!!! THANK YOU MATT! The place is clean and safe. Even with the huge rain storms, no water got in my unit at all! No signs of bugs or rodents either! If I ever need another storage spot, this is the only place I’ll use. Thanks again to all the staff at Midway!
Jonathan Lumpkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Gorman
Rating:
5.0
Customer did not leave a comment.
Gina Garcia
Rating:
5.0
Customer did not leave a comment.
Airis Cervantes
Rating:
5.0
Great service and staff!
Manuel Ruiz
Rating:
3.0
The truck I reserved had a major muffler issue and in need of immediate repair. The vehicle in question should have never been available for service in its current condition.
Jim DiPasquale
Rating:
5.0
The only thing im going to miss about this storsge is Matt hes the nices and friendlys persin i love how he makes me feel special and my storage was grest perfect size for all my meedv
Irma Zapata
|
Overall Experience
Rating:
5.0
The man at the front desk is always a good help and very professional
Tony Trudell
Rating:
5.0
Customer did not leave a comment.
james rickard
|
Overall Experience
Rating:
5.0
A Dolly in every truck would be Nice !!😎👍🙏🤞
Dino Cardoza
Rating:
5.0
Customer did not leave a comment.
Mary Solis
Rating:
5.0
Customer did not leave a comment.
Juan Padilla
Rating:
5.0
Renting was made easy. Pleasant staff. Price could be better but, well, it is what it is
Marie Crampton
Rating:
5.0
They go above and beyond helping.
SCOTT REHAK
|
Overall Experience
Rating:
5.0
Customer service agent was amazing
Sandymarie Mueller
Rating:
5.0
My experience with the storage served its purpose. Thank you
Karen Carrano
|
Overall Experience
Rating:
5.0
In the almost 7 years I had the storage room with Midway Storage. I did not have any problems except one spam call. I called Midway right away and Midway Storage responded back with a call. I appreciate it that and for taking the time in resolving the issue, Thank you very much.
ELIZABETH SANTIAGO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Sparrow
Rating:
5.0
Customer did not leave a comment.
Kristy Vacchiano
Rating:
5.0
Customer did not leave a comment.
Gary Schreiber
Rating:
5.0
Great customer service in renting and when returning truck
Edith Black
Rating:
5.0
The snow could have been cleared off the truck was the only thing that I will have to complain about
Maribel Quintanilla
Rating:
1.0
Told me to make sure the tank is filled a little over 3 quarters of tank or I’ll be charged for gas. I filled it to passing 3 quarters and they still added a 19.48 charge for gas just to run my bill up. I don’t recommend this place plus they say they’re only local and don’t allow you to drop the uhaul anywhere uhauls are because it’s their uhaul and must be returned to them but when I asked about the extra charge they didn’t want to refund me they wanted to refer me to uhaul customer service. Instead of being reasonable and working with me they chose to give me a hard time.
eduardo roman
Rating:
5.0
Made my move so much easier. Thanks.
Yanett Palomares
Rating:
5.0
Matt at the counter was very helpful & courteous
Felix Padua
Rating:
5.0
Customer did not leave a comment.
wanda torres
Rating:
4.0
Everything was great, Matt was a fine representative, polite and helpful
Stanley Silacz
Rating:
5.0
Customer did not leave a comment.
terrie golden
Rating:
5.0
I don't have any complaints.
Ronald Beringer
Rating:
5.0
N/A
Christopher Wozniak
Rating:
5.0
Great friendly customer service..
Felix Padua
Rating:
5.0
I left my keys in the truck
DIONNE LAMPLEY
Rating:
5.0
Customer did not leave a comment.
Xavier Tovar
Rating:
5.0
Customer did not leave a comment.
George Campos
Rating:
5.0
Matt was awesome! Easy to pickup the truck rental and return.
Barbara Clifford
Rating:
5.0
Have had to rent multiple times this week, always great service!
GARFIELD RIDGE
Rating:
5.0
Excellent customer service, easy to use!
GARFIELD RIDGE CHAMBER OF COMMERCE
Rating:
5.0
Customer did not leave a comment.
Victor Williams
Rating:
5.0
Customer did not leave a comment.
Joaquin Martinez
Rating:
1.0
Matt was extremely rude and disrespectful. He also charged me an additional $50.00 “cleaning fee” when the truck was brought back clean. When I called the location to get an explanation, he (Matt) became angry and began to yell at me over the phone then hung up on me. I tried calling back multiple times but he refused to pick up my phone call. I WOULD NEVER RECOMMEND THIS LOCATION OR EVER UTILIZE THIS LOCATION EVER AGAIN!! Extremely rude and unprofessional.
Asalem Haleem
Rating:
1.0
This is a storage place/rental from the first step into the lobby the guy had a attitude of where I parked mind you their gate was open to park in the back he made me take my truck park it on the street even though I had to move stuff from my pickup truck into the U-Haul Sonoma in a situation where I have to park both trucks back-to-back for faster unloading and loading he never steps outside to show me problems damages anything with the truck to check the mileage he never tells me of the scuffs on the truck never gets up from the chair but tells me I cannot do anything on his property I have to go on the street and do all the stuff I have to do
Joel Cruz
Rating:
4.0
Customer did not leave a comment.
Joyce Caulfield
Rating:
5.0
Customer did not leave a comment.
yadira saucedo
Rating:
5.0
Customer did not leave a comment.
Jennifer Farfan
Rating:
5.0
Customer did not leave a comment.
Victor Solorio
Rating:
5.0
Great staff memeber very helpful and made it easy to rent here. Thank You
ESTEBAN CERVANTES
Rating:
5.0
Customer did not leave a comment.
steven haras
Rating:
5.0
Should not advertise $19.95 since your charge extra $14 for insurance.
martha velazquez
Rating:
5.0
Customer did not leave a comment.
Anthony Cuchetto
Rating:
5.0
Customer did not leave a comment.
james mose
Rating:
5.0
The staff at Midway Storage we're awesome. I highly recommend Midway Storage to anyone. This is the second time that I've used their services. I garuntee that I'll use them again.
Michael Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANASTASIA CABRERA
Rating:
5.0
Customer did not leave a comment.
JOHN STOLL
Rating:
5.0
Great customer service from Matt
ALLYCE HEADEN-HILL
Rating:
5.0
Customer did not leave a comment.
BRADLEY SKELLY
Rating:
5.0
The truck was in good condition. One thing I would of liked was a tilting steering wheel. I am short and had a little difficulty in seeing over the steering wheel.
CARMELLA DISCIANNO
Rating:
5.0
Very pleasant and professional experience
DENNIS OBOIKOVITZ
Rating:
5.0
You were very great the front desk staff was amazing! We would love to rent again! Sorry I been taking care of my sick husband and between moving and packing etc I wasn't able to stop in. Thank you so much for everything. Your front desk guy is awesome and he makes the place truly 5/5 stars!
Angel Masuca
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose perez
|
Overall Experience
Rating:
5.0
The UHaul representative at this location was excellent. Professional, courteous, knowledgeable.
DAVID EASTLAND
Rating:
5.0
Customer did not leave a comment.
andrew martinek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Hilmers
Rating:
5.0
Customer did not leave a comment.
JODIE ZALEWSKI
Rating:
5.0
Customer did not leave a comment.
SANDRA WANTROBSKI
Rating:
5.0
Great and secure location.
Friendly staff.
frank gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL KUCHARSKI
|
Overall Experience
Rating:
5.0
Matt is great!! Super cool dude!
Hey, Matt if you are reading this never forget Frank 😉😉
TINA CRUZ
Rating:
5.0
No Issues with my storage needs while I was there.
Thank You
ed monahan
|
Overall Experience
Rating:
5.0
Nice place .
KEVIN CASSIDY
|
Overall Experience
Rating:
5.0
Loved this storage facility. I have rented here for over 10 years and always found it safe and clean and convenient. Matt was especially kind and accommodating per any requests over the years. Although I’m glad to not have to pay rent anymore, I will miss visiting this location often for my home staging business.
MELISA FEELEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATALIA CORREDOR
Rating:
4.0
Customer did not leave a comment.
Brian May
Rating:
5.0
Customer did not leave a comment.
Damon Olson
|
Overall Experience
Rating:
1.0
No employee was there when I arrived at my reservation time. I waited 45 minutes for an employee. Customer service on the phone could not explain to me why nobody was there nor could they reach an employee at the site. When the employee did show up finally, he was rude, ignorant and unprofessional. On top of all of that I was forced to rent a large truck when all I needed was a moving van or very small truck due to lack of availability. Overall, I'll rent from Penske next time.
BRIAN REED JR
Rating:
5.0
always friendly service, will always recommend to friends and family
elizabeth repelin
Rating:
5.0
nice job good friendly personnel
ELIZABETH REPELIN
Rating:
5.0
Safe and clean, friendly
mary brown
Rating:
5.0
Easy rental, very clean, friendly
mary brown
Rating:
5.0
Easy and friendly
mary brown
Rating:
5.0
Customer did not leave a comment.
MICHELLE WIOCH
Rating:
3.0
EASY IN EASY OUT! RECOMMEND DOING YOUR CHECK IN ON LINE
DAVID RICHARDS
Rating:
5.0
Customer did not leave a comment.
FELIX LAFONTAINE
Rating:
5.0
Everything good
Omar Bahena-Clement
Rating:
5.0
always a great experience
ELIZABETH REPELIN
Rating:
3.0
Customer did not leave a comment.
Hilda Ruiz
Rating:
5.0
Customer did not leave a comment.
Jeffery alsot
Rating:
5.0
Customer did not leave a comment.
rosa quintero
Rating:
5.0
Customer did not leave a comment.
Darlene Laffitte
Rating:
5.0
Customer did not leave a comment.
jesus castillo
Rating:
5.0
Customer did not leave a comment.
george replin
Rating:
5.0
awsomeservice
Elizabeth Repelin
Rating:
5.0
Customer did not leave a comment.
jon mc hugh
Rating:
1.0
Rude person at the desk
Brian Pinto
Rating:
5.0
great job keep up the good work
elizabeth Repelin
Rating:
5.0
Customer did not leave a comment.
jason aaron roland
Rating:
4.0
Customer did not leave a comment.
Rosendo Luna
Rating:
5.0
Customer did not leave a comment.
Mark Hennessey
Rating:
3.0
Better customer service from location
Ramses Favela
Rating:
5.0
Customer did not leave a comment.
George Repelin
Rating:
3.0
Staff could be more knowledgeable and more friendly. Simple questions were tough or had no answers. Definitely felt like a dont care about you just rent it and we bill you kind of place.
MARK MATTHEWS
Rating:
5.0
Customer did not leave a comment.
nicole elstun
Rating:
5.0
Customer did not leave a comment.
Laura Perea
Rating:
4.0
the customer service, of course the person who attended me that day, very kind and friendly, the only bad thing was m, many would wait for the system that this company has, almost 20 minutes of waiting, just because of an error in the system,
edgar lopez
Rating:
3.0
The associated at rhis location was rude
Emilio Suarez
Rating:
5.0
Customer did not leave a comment.
martha larotta
Rating:
5.0
A bit pricy
Nicolas Gallegos
Rating:
5.0
Your employee was very good at his job and nice
scott ziga
Rating:
2.0
I had a reservation scheduled for 1:30pm. When I got there to pick up the keys, there was no one at the desk and the building was locked. I had to call customer service, who then called the manager of the store. Then, the customer service wasn't very friendly.
Alexandria Santistevan
Rating:
5.0
all good great service good job
jesus garcia
Rating:
5.0
A very good expereance
ROBERT BITUNJAC
Rating:
5.0
Customer did not leave a comment.
carlos ruiz
Rating:
5.0
Customer did not leave a comment.
al cacciottolo
Rating:
5.0
Everything was ok staff is very friendly and knowledgeable
will recommend this facility to friends and family
george repelin
Rating:
5.0
I would definitely recommend this storage facility to others!
KATHERINE TIERNEY
|
First Impressions
Rating:
5.0
Matt helped me out with my storage needs he is AWESOME
Privacy Request
|
First Impressions
Rating:
3.0
FACILITY DID NOT KNOW I RESERVED A UNIT. OVERALL EXPERIENCE WAS GOOD
Privacy Request
|
First Impressions
Rating:
4.0
Had a great experience - no problem setting up.
MARIA NORRICK
|
First Impressions
Rating:
3.0
I never moved into the unit bc I found a cheaper unit my home. Also I don`t appreciate having my deposit held hostage to complete this survey.
Privacy Request
|
First Impressions
Rating:
5.0
Matt at Midway Storage was pleasant, professional, and efficient. The process was quick and easy