The staff at Millers Rental was very helpful.
Dan C
Customer Reviews for Millers Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service experience 👍
SHRIPAD sBIG PROBLEM.--THE WAY YOU CALCULATE FUEL. --- I WAS OVERCHARGED by $34.00 When I picked up the van on July 20, the milage calculator indicated there was still fuel for 289 miles. I purchased over $50 of fuel at the closest gas station. When I parked the van in front of the dropoff spot at 160 Fieldcrest Av in Edison, the milage calculator indicated the truck had fuel for 310 miles -- 21 miles extra!! I was charged $17.00 for extra miles, $7.00 for 1 gal of fuel and $10.00 flat tax. Please refund extra!!
Mary MNothing. They did a fantastic job.
Barbara jVery pleasant and easy to deal with. Very satisfied.
Kenneth VEverything was perfect!
Seth LNothing at the moment. the place and the people were great.
Jose QI originally was to pick up my truck in Long branch and then had it changed it to Manalapan NJ telling me so the day before which is 30 minutes or so away. When i got to Manalapan they didnt have the truck i had ordered. I was then told i had to go to Edison to pick up the truck. THIS was terrible and unfair.
paul kEveryone went out of there way to make sure we were taken care of.
Ian DThe front headlight was out, which I did not realize until I was pulled over by a highway police officer and already had the truck fully loaded.
Kaitlin RTruck reeked of cigarettes trailer was missing g the light harness and straps did. It work had to pull over every 20 minutes and tighten
Joseph TIt was a rainy the day before so was not expecting outside to be clean however, there was an empty bottle left in the cab from the last customer. I was not expecting the cost to be so high but I guess that is to be expected. Not upset at all with the cleanness or the cost just mentioning it. The staff was friendly and knowledgeable and I would definitely recommend this location.
Jeff TThey changed for late return, that's not fair
Kelvin HN/A
Dawn JVery Professional and courteous a pleasure to do business with.
Charles JThe staff at Miller Rental where courteous and very proficient it was a Pleasure to do business with them
Charles JNone
Olabanji ANone
Wayne PI rented the van for 1 day and was charged for 2 days....I picked up the truck at 2:36 and brought it back at 2:30....they charged me for bringing the truck back at 3pm....otherwise everything was fine
Cuthbert HThe truck no Air conditioning !
Hsiangmao HGreat customer service Will use this location to rental needs again They were friendly and well train d in all moving matters
Martin EWould love to see a price decrease in the mileage. Thank you for the service.
Pudugrama Nall good
LISA BWas overcharged and when I called they just brushed me off.
sonya heasy to pickup, easy to return.
JONATHAN DTrailer needed to be emptied of cardboard before accepting. Trailer air pressures on front axle were 30PSI. Neede to be corrected to 65PSI
Thomas Bsignage from the street and on the property was virtually non-existent. There really should be more signs pointing to where the drop off should take place. I drove in, asked somebody, they told me the back of the property, I drove in towing a trailer and then had to back all the way out again with the trailer to park. A few signs would have made a huge difference
MICHAEL SThe DROP OFF LOCATION SHOWN ABOVE IS WRONG! The trailer was left at U-Haul on US Rt 1 in Edison. The e-mail stating that the trailer had been returned was not received until late in the day. The check-in time is shown as 6:45 AM but the e-mail wasn't sent until about 4 PM.
john rgood place
Junda QUhaul keeps changing the location even after confirming thru emails. The fieldcrest location is out of way and inconvenient. The keys would not fit in the key drop box and I had to make extra 2 trips to drop off the keys. Still U haul charged the extra money, which is very unfair. Overall Uhaul service is below average and very very expensive compared to Ryders.
durga bGreat service.
RAYNEL LAs far as I'm concerned we had an excellent experience
tawana hI rented a cargo van on feb 4-6. To say the interior was dirty is an understatement. It was toxic. The smell was unbearable. I tried driving with the windows open but even that didn't help. I took out the cargo liner in an effort to try and mitigate the odor and the flooring was covered in insects and there was some kind of liquid in the side door jambs. I took it back as soon as possible on Monday, earlier than I originally planned. I informed Eric of these issues upon return and he told me I should tell uhaul. I have pictures documenting these issues. I will not be renting from uhaul again!
JOHN DIt was hard to locate the location, may be more signs on the roads might help.
Harish KWe had a problem at the start with Uhaul! We will never use your services again! First of all I selected desired location and time of 9am in Piscataway, and I got an immediate confirmation that that truck is available at this location. The day before that the truck pick up I got a call that it's only available at a 10am and in Edison, a different town! Now what kind of business is that? Why offer a services at a particular location and then after we pay say it's not available? This happened last time we used Uhaul, but I figured its just a selected incident. But it seems as if this is how you guys do business. Shame on you! Then I call to complain to Uhaul and the only thing they can do is offer us a pick up the day before at the location that is not convenient to us. I took that offer, since I had no other choice. Then we go to pick up the Uhaul truck at the Edison location and we were just driving 2 minutes away. We call the place to let them know that we are coming to pick up the truck so they can wait for us. They said they close at 5pm and that they would not wait for us. What a shame, and terrible business, could not wait 2 minutes after their work time. We got there at 5:02pm and all light off and no one there. I have never been treated like a rag. Will never do business with Uhaul and Miller Rentals AGAIN!!!!!.
Jamieson SExtremely easy to work with and made our move much more smoother in the bad weather.
Andrew FI would appreciate if the pricing is moderated further at least for rented equipment
Santosh AGreat experience. Available equipment. In & Out. Return was easy.
Leonard WMen who helped us at location and on phone were very helpful.
Donna LGuys were great i had a guy jeff help me out and he was awesome
alberto dCustomer service was excellent , every buisness should function this way. Will be returning.
john cThey went out of there way to hook the trailer up to the truck. The uhaul where I dropped it off said that that is not general policy. So they went above and beyond what I expected.
Sharon KHave the site open for 4 hours on Sunday. Happy with another smooth transaction.
Dinesh PI am beyond satisfied with the experience i had i managed to take care of everything i needed to transport. well done
Leonardo DJeff has great customer service! I called many locations to rent a car transport and was told that they didn't carry them. When I called Millers even though they didn't have them, Jeff took the time to offer to make a reservation at the 800-GOUHAUL so that someone else can contact me about the rental.
maria rFriendly, efficient service. Good equipment. Highly recommended
Michael RStaff was very friendly and helpful.
Brian CWe just dropped off the vehicle, which was pretty easy.
Meredith ZJeff was wonderful to deal with. I will be renting from Millers in the future.
LARRY FVery quick and smooth transaction. Once again, working with Jeff was a pleasure. Again , I wish this location had some Sunday hours for pickup or drop off.
Dinesh PMy experience was amazing! It was so easy and convenient. The sales person was very friendly and thorough. The equipment we used was very clean and affordable. I would definitely use this service from this location if i ever needed to.
JESSICA SI would like to receive my vehicle with a full tank of fuel. This way before I return the vehicle, I could just fill it up and return it. Otherwise, I have to remember how much fuel was in the vehicle and then I have to take a guess as to how much to put in. This last rental I drove almost 67 miles and I figured the vehicle should get about 12 mpg. I put in 6 gallons of fuel and I had to add more. It is not so terrible but it was time consuming. Other than that the location was outstanding and I will use them the next time I am in need of a rental!
Michael AThe same as the past 2 times a wonderful experience. The vehicles are showroom new. The staff is great!
Eric MJeff was extremely professional, helpful, and wonderful to work with. Our 2nd time renting with Millers was a great experience just as the first was!
jennifer kThe staff was very friendly and professional. The truck was very clean and in great condition. Miller Party Rental was in a good location. Thanks
phil mAmazing customer service! Very nice people! I would definitely go to this U-Haul location again!
Amanda WA very satisfied customer. Extremely happy
edward cWent over vehicle with us! Very efficient enabling us to get started on time. Very friendly and answered our questions.
gary si have a bad ankle staff helped me a lot they hooked up and unhooked trailer for me, would highly recommend them
Salvatore MI had a great experience with Millers Rentals—everything from a thoughtful phone call to ensure my move was going well to a quick and friendly drop off experience. Keep up the great customer service!
Camille BOnly small disappointment was that they did not stock mattress plastic wraps for king size beds
FABIO CFantastic experience. I was running late and Jeff was more than helpful and even stayed late so that I could pick up the truck.
Judy W