Customer Reviews for Mini Mart and Smoke Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful staff I was certainly use this location again.

Rating:

5.0

From the online setup to the day of pickup ,use, and return, was effortless. And the personnel were kind, organized and helpful.

Rating:

5.0

Inform customers to make reservations before arriving to store

Rating:

3.0

I was charged a fuel charge when I returned the truck. I had already refueled the truck before returning it. I will advise my friends to avoid this location.

Rating:

3.0

I plan to call U-Haul tomorrow to figure out my bill. 1. No dolly and charged my bill, 2. Only droved 16 miles, charged me $30 and $$ fill up gas service that's is horrible experience 😭

Rating:

5.0

AJ is a good man

Rating:

5.0

The truck broke down several time intrude to call location no answer

Rating:

5.0

It was an easy experience. Convenient. No hidden fees. I would use again.

Rating:

2.0

Mini mart guy barely spoke English and charged for extra stuff. U-Haul website was down so I couldn’t make a reservation online.

Rating:

4.0

Advertise more. Customer service was great and humbling. It would be great if they Had vans available, but it is what it is. Thanks for your services.

Rating:

5.0

Exhaust was coming through the vent with the heater on.

Rating:

5.0

Well done!

Rating:

5.0

Everything was fine

Rating:

3.0

The employee seemed a little rushed.

Rating:

5.0

That was no Dolly in the truck that i paid for it, other then that the best place to rent a truck

Rating:

5.0

Driver side seat belt buckle got stuck once. I was trapped in the seat until one of the movers helped me get out.

Rating:

3.0

We rented a 10 foot, but the night before, someone put a hole in the gas tank, leaving the truck inoperable. That’s not the store’s fault. U-Haul called us five minutes before pickup time and explained the situation, offering to only charge us for a 10 foot truck, but the store was unable to change the price. Not the store’s fault. However, the 15 foot that we rented was in rough condition. The gas tank level was lower than the paperwork indicated, and it was dirty in a way that cannot be cleaned in a few moments. I don’t really blame the store, but I wouldn’t recommend the location, to be honest. Sorry.

Rating:

5.0

Very friendly and accommodating

Rating:

4.0

Easy return process

Rating:

3.0

I probably won’t be using your company anymore. I don’t appriciate how you expect clients to take a photo of their face just to get a stupid truck! What ID and credit card not enough? And please don’t give me any crap excuses I will not use your company anymore for that reason! Shame on uhaul!

Rating:

5.0

I highly recommend this place

Rating:

2.0

I was charged a coverage fee when I declined at pick up, and was also charged a clean up fee and I only picked up two chairs in a 10' truck. I even put an extra half tank of gas in the vehicle upon returning it.

Rating:

1.0

All we did was transport a sectional sofa and we were charged a cleaning fee of $25.00. The truck was returned in the same condition it was rented. We will dispute that charge with our credit card company. Never have we been charged a cleaning fee, and we always return the truck clean. Apparently that's how this particular location makes their money. To rip off their customers, so they never come back!

Rating:

3.0

Got charged cleaning fee but returned uhaul as it was rented to me. The driver door didnt close all the way, Seems like a super old uhaul truck.

Rating:

1.0

See pick up comments. Totally dissatisfied at both ends!!!!

Rating:

3.0

Fix the truck! I rented a truck that had both a problem with the rear brakes and the left front wheel. This was apparently unknown to the rental location as they had to write up the problems. This was not a new problem and it is something that would have been disclosed driving the truck around their parking lot. I was very glad that I accepted the basic insurance because the front wheel might have fallen off while I was driving the truck. My rental was driven 9 miles in total and these problems were easily seen. One of the moving helpers that I had backed the truck up and immediately jumped out and looked around saying "What did I hit?" This was the problem with the rear brakes.

Rating:

5.0

Employee was great. Equipment was ready and clean.

Rating:

5.0

The guy at this locations was very nice and helpful

Rating:

2.0

Actually have a dolley/trolley available like what was ordered. If you don't have it - communicate it - instead im left to manually lift and move everything myself. Will not be using again.

Rating:

1.0

I had to pay a 50 dollar deposit. Not disclosed when I booked it

Rating:

5.0

Very pleasant to rent from always professional

Rating:

5.0

Tha lady who helped me is excellent 👍 courteous and earnest. Thank you so much ❣️ U-Haul

Rating:

3.0

I drove a total of 12 miles and put almost 4 gallons of gas in the truck before returning and still charged $33 for gas! Unless the truck get around 3 miles a gallon which I doubt than that was not right to charge me!

Rating:

1.0

This location was a smoke shop and smelled. The person who took our keys was not very helpful and we have been charged way over too much for gas for one truck and not reimbursed for a second truck that had more fuel that when we started. Thr original location told us we would be reimbursed if we went over with the fuel.

Rating:

2.0

Being ready and better explanation because there was not any not to the point that I ended up paying double that what we spoke about but my account got hit for double the double which was not cool at all.

Rating:

5.0

N/a

Rating:

1.0

was charged for an extra day

Rating:

5.0

Great customer service.

Rating:

1.0

The gasoline tanks of the trucks must be filled to the full so as not to confuse and deceive customers when returning the rental truck with inaccurate fuel measurements.

Rating:

4.0

You should let the renter know before hand that not to lock the truck and drop the keys before using the app to show the return. The app asks for pictures directly from one’s camera and does not ask/allow access to one’s pictures. I had already dropped the keys when the app asked for pictures directly from the camera. Fortunately I was able to take a picture of the pictures I took on my own when I dropped off the truck.

Rating:

2.0

They did not walk out with us and inspect the vehicle.. We made the mistake of Not checking the milage when we took the vehicle.. We went about 23 or 24 miles.. I showed them the route on Google maps.. They said I went 60 miles, at $1.09 per mile.. $93 charge for using the truck for less than 2 hours.....

Rating:

1.0

I was over charged once I left. I didn’t use 25 miles I used 7 miles, replaced the gas. Swept out the back. When I left my card was charged extra. Been having the hardest time contacting the store owner. So now I have to find the time to go down to the store to have the man fix it. Idk why but he gave me the vibe he does shady stuff like this all the time

Rating:

5.0

It was dirty from slashes of bugs on the window and no gas in the truck

Rating:

1.0

charged me and ddnt returned the right amount and overcharged me

Rating:

5.0

Manager or Office Sup (didn't get his name} was very helpful, professional and got us in and out quickly.

Rating:

1.0

I was charged for cleaning when I barley moved anything. I moved a small love seat, table and chairs, tv and stand, and some cloths. Hardly anything that would dirty the truck. Completely ridiculous to be charged a cleaning fee of 35 dollars. Ball is in your court now. I want to see how this is handled.

Rating:

1.0

Truck was old and had zero suspension. Should be retired. However, about my experience, I drove 14 miles and the truck gets 12 mpg. I put 1.377 gallons of gas in and the joker working at this odd ball location still charged me a fuel surcharge. I sent email with the detail outlined about and he didn't have the courtesy to respond to me. I operate ethically and expect those I come into contact to do the same. If no response is received soon, I will dispute fuel surcharge with my credit card. Last, begs the question, was that $9.75 worth pissing a customer off? Probably not.

Rating:

5.0

Fernando and his staff do excellent work. With exemplary customer service and courtesy. I will always do my U-Haul rentals and supply purchases at Fernando’s dealership. Thank you.

Rating:

5.0

The gentleman that rented me the truck was incredible cordial and I would return there for sure.

Rating:

5.0

Fast secure easy and convenient

Rating:

2.0

Aside from the fact the truck had graphiti on the side, it was also dirty. If you brush against the side you would get a streek of black soot or dusty dirt in your clothes. Also the cabin was noticibly dusty/dirty. I could tell it had not been cleaned or washed for some time. When I dropped off the truck the shop attendant was talking on her cell phone on speaker, while texting on her other phone and not helping anyone. After a minute or two she finally looked up and noticed me, then just continued her personal call for a few minutes more. That felt a bit rude to me. I didn't like that. Afterwards she did get down to business and got my final invoice sorted smoothly, but I wouldn't want to go back.

Rating:

3.0

The online application process for returning the vehicle needs improvement on identifying the gages in the various vehicles. It wouldn't accept any of my photos taken for proof of mileage and gas gage.

Rating:

3.0

The young man who helped me on the the 21st was great. The woman who was there was AWFUL! She had incorrect information, no idea on lights, etc that I asked about when I took possession of the truck. The truck was dirty, dusty, windshield a mess and she said :”oh, it was windy yesterday.”The prior renters contract was still in the truck. At first, she handed me the keys and said “have a good trip.” At this point I didn’t even know where the truck was! Again, the young man was GREAT!!!!

Rating:

3.0

I was way overcharged! I was only supposed to be changed $30 and they charged me $300! And no one picks up the phone to respond

Rating:

5.0

Just need a little bit more signage in front but other than that it was a great experience!

Rating:

5.0

Great Customer Service !!!