We were disappointed that our ten foot truck did not have a ramp
cassandra clark
Customer Reviews for Mistlers Oak Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean! Easy to access!
ALLISON BABORBetter trained uhaul representative , my reservation wasn't placed when I called to place it the day before my move which led to several delays and unexpected expenses due to the fact my reservation was not created, the truck I needed wasn't rented out to another customer.
Shane StrienI really can't think of any improvements needed.
Cynthia SansomNothing.
Joshua PattersonNot a fan of the online check in process, but the staff at Mistlers Oak made checking truck back in so easy. Recommend in person pick up
Heather FuquaStaff was very helpful and it was a no hassle rental. Thank you
Cheryl SavageAfter hours drop off
John ZastrowThe website is not easy to use for a beginner
Cynthia WedemeierKeep doing what you’re doing.
JEFFREY LYNN PORTERThe app is buggy and so is the online check pick up and drop off experience took almost 30min+ to get the truck out in the cold.
Chadwick CummingsVery nice f
Jody BuekerGreat work, but please place keys in the correct box.
David BROOKSAbsolutely perfect no need for any improvement
Ashley MurphyThe staff are very friendly and helpful
Michael WallaceGreat service
John StarksThe process of picking up via the app is extremely difficult and not user friendly. It took me nearly an hr to get it all set up.
April RicheyThe app is too slow and takes entirely too long to pick up and drop off equipment. The slow app is very inconvenient.
Sergio Sainz-MirelesThird time that I have rented from this location this summer, and all three times have been a good experience.
Michael ByrneNot a thing. Everything was great
Keith GonzPlease lubricate the spring assist mechanism on the trailer ramp. It was very difficult to raise and lower. Other than that, everything was great!
Patrick ReillyExcellent experience!! Very professional and helpful. Highly recommend!
Maria PolacekVery nice people
Mona RingThe app took me over an hour to get it to work and it never did work I had to have the assistance help me the whole time
Jason HelmThe trailer was ready when promised. It towed well, both when loaded and empty. The latch on the overhead door is a little difficult to use. It almost requires 3 hands to open it. Also, the tracks on the overhead door needed lubrication.
Michael ByrneIt was great!
Jeff Van ZeeVery helpful staff … no improvement needed
Michael WallaceApp let me think I could drop the U-Haul at a different location and then charged me $230 Also I turned it in hours later and I was charged a $40 overnight fee. Will never use U-Haul again or recommend to anyone
ELIZABETH LINDBERGEverything went axordinf to plan and the company were very professional and friendly
Karen ClaytonEasy drop off. Representative was helpful and made the process quick.
Richard GarrettThank you
Brenda Leenothing
suzanna fischerNothing it was Great with person to person customer service.
Steve FuseKathy was so helpful. Explained everything I ask.
Jean WhitworthGreat customer service
Angel HembrockI was over charged and the truck was not checked in the same day I returned it so I received a call from Uhaul headquarters because they thought I had a late return. When I called the Uhaul location about the late return as well as the over charge I was basically told too bad. I will never use Mistler's Furniture for Uhaul purposes or furniture. I will also advise anyone I know not to use them either.
Lisa JenkinsU Haul was great to deal with, but one of your recommendations for moving help canceled 2 hours after they were supposed to start.
BRIAN MULLADYThey actually care and are very helpful.
Paula ColtondocCustomer service was terrible at the first location, the whole experience was just stressful and felt more like an obligation then a job ya know? Truck was okay, mechanically left some things to be desired. It did the job though. What you can improve for next time—get rid of the useless woman who was at the location in St Clair MO. Absolutely zero help and rude. Kept cutting me off when I was trying to explain what happened and just very frustrating on an already stressful day.
Zachary GledhillHad what I needed to haul. Very curtious and friendly
Brittany CollinsworthI expected a full tank of gas so that when returned, it could be returned as full. We got 3/8's tank . Was hard to determine returning at the same level. The staff was very friendly and helpful.
Patricia MilnerMake sure that your equipment is in operating condition. Once the car was loaded the tow dolly shook so violently between 45-65 mph I thought my truck had a wheel about to fall off. At one point one of the fenders almost fell off and I had to wire it back down so I could continue my 1000 mile drive. Two of the safety chain hook points (the ones on the frame between the hitch and the tire cradles) were broken off. This is definitely not the same experience I had the first time I rented a tow dolly from uhaul.
Sean RoslawskiThe employee's were friendly, knowledgeable and helpful.
Norma AsherOver billed me and not returning my phone calls
Jamie RidenhourVery nice people.I would recomend them to anyone.
Mark CookEverything was great. Very helpful
Steve GremmerFree rentals is the only way to improve the store. Excellent and friendly staff
Andrew RoettgersNice People to deal with. No rush and no problems. A pleasant experience.
mark cookThe truck share 24/7 pickup process was very buggy and resulted in a 35 minute delay. The live chat was slow but they seemed to have fixed the issue eventually. The drop off process went smoothly but overall it was longer than just picking up at a U-Haul counter store. I won't be using truck share again.
Scott RebeckFolks where friendly and very helpful.
DEBBI ENGLE