Customer Reviews for Mobile Man
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mobile Man
The Female person was very rude when i picked up the truck, and dropped it off. She made me feel as if
I was an inconvenience. Although this location was somewhat closer to my residence, i would rather drive further out and deal with a representative who may have some kind of customer service training or another company. I'm never going back there again, and word of mouth is a very powerful tool.
Truck had no working A/C. This location was ran out of an auto repair shop so why it wouldn't be something that can easily get fixed is hard to understand. Renting a moving truck in mid summer in Phoenix with no a/c is unacceptable and when brought to the attention of the rental company, their response was "I'll remind her of it". They also charged me for moving pads which I did not receive and had to go back to get them. Poor customer service all around. When I walked in to initially pick up my truck, the gentleman at the desk turned around from his computer, did not greet me, turned back around to his desk and said what can I do for you? He was extremely rude. I have never had such an all aroumd bad experience at a uhaul. I will never return.
revisit your .99 a mile , otherwise exceptional service
Over charged !!! Was told the truck could be returned Tuesday, this was wrong information and then I was overcharged for 84.00 instead of 40.00 late fee, I will not ever use or recommend Uhaul to anyone. I am waiting on a call back.
I believe it was to pricey. Just for me to barrow it for an hour. I also put the gas to where I started from and I believe I still got charged for some.